Pacific BPO
TCS Interview Questions and Answers
Q1. If a user is consistently making an error and is not accepting those errors. As a quality auditors what is the role to sort this situation
The role of a quality auditor in addressing a user consistently making errors and not accepting them.
Provide additional training or resources to help the user improve their skills
Offer constructive feedback and guidance on how to avoid errors in the future
Implement a system for monitoring and tracking errors to identify patterns and areas for improvement
Encourage open communication and collaboration to address any underlying issues causing the errors
Consider involving a super...read more
Q2. What is focused sampling and normal sampling
Focused sampling involves selecting specific areas or items for inspection based on predetermined criteria, while normal sampling involves randomly selecting items for inspection.
Focused sampling is used when specific areas or items need more attention or have higher risk
Normal sampling is used when all items have equal chance of being selected for inspection
Example of focused sampling: Inspecting high-risk components in a manufacturing process
Example of normal sampling: Rand...read more
Q3. What are the KRA's of an auditor
Key Result Areas (KRA's) of an auditor include evaluating financial statements, ensuring compliance with regulations, and identifying areas for improvement.
Evaluating financial statements to ensure accuracy and compliance
Ensuring compliance with regulations and internal policies
Identifying areas for improvement in processes and controls
Communicating findings and recommendations to management
Conducting risk assessments and internal audits
Developing audit plans and procedures
Fo...read more
Q4. How to give a feedback to a user
Feedback should be constructive, specific, and delivered in a respectful manner.
Start with positive feedback before addressing areas for improvement
Be specific about what the user did well and what needs improvement
Use 'I' statements to avoid sounding accusatory
Provide actionable suggestions for improvement
Encourage open communication and ask for the user's perspective
Follow up to see if the feedback was helpful and if any progress has been made
Q5. What are the 7 qc tools
The 7 QC tools are basic tools used in quality control to analyze and solve problems.
Check sheet: Used to collect and organize data
Histogram: Represents data distribution visually
Pareto chart: Shows the most significant factors in a process
Cause and effect diagram (Fishbone diagram): Identifies root causes of a problem
Scatter diagram: Shows the relationship between two variables
Control chart: Monitors process performance over time
Flow chart: Represents the sequence of steps i...read more
Q6. What is dpu and dpo
DPU stands for Defects Per Unit and DPO stands for Defects Per Opportunity. They are key metrics used in quality management.
DPU measures the average number of defects in a product or process
DPO measures the average number of opportunities for defects in a product or process
DPU = Total number of defects / Total units produced
DPO = Total number of defects / Total opportunities for defects
Q7. What is capitation
Capitation is a payment arrangement in healthcare where a provider is paid a fixed amount per patient regardless of the services provided.
Capitation involves paying a healthcare provider a set amount per patient for a defined period of time.
The provider is responsible for delivering all necessary healthcare services to the patient within the agreed-upon payment.
This payment model incentivizes providers to focus on preventive care and efficient management of resources.
Examples...read more
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