NTT Data Senior Customer Service Representative Interview Questions and Answers

Q1. Tell me about urself
Ans. 
I am a dedicated and empathetic customer service representative with a passion for helping others.
• I have over 5 years of experience in customer service roles

• I excel at problem-solving and conflict resolution

• I am a great communicator and enjoy working in a team environment
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Q2. Tell me about ur college days
Ans. 
My college days were filled with new experiences, friendships, and academic challenges.
• Studied hard to maintain good grades

• Participated in extracurricular activities like debate club and volunteering

• Made lifelong friends through dorm life and group projects

• Balanced social life with academic responsibilities
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Q1. Personal details
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Q2. Professional experience
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Q1. Self introduction
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Versant test which was taken online

Q1. A round with the ops manager
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Q1. Tell me about yourself.
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Q2. Why do you want to join wipro?
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Q3. What do you know about customer service representatives?
Ans. 
Customer service representatives are professionals who interact with customers to provide information, handle complaints, and process orders.
• Customer service representatives are responsible for addressing customer inquiries and resolving issues.

• They often work in call centers, retail stores, or online platforms.

• Good communication skills, patience, and problem-solving abilities are essential for this role.

• Examples of ta...read more
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Q1. What's the difference between empathy and sympathy?
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Q1. Tell me about yourself.
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Q2. What's the difference between empathy and sympathy?
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Versant round through app

Q1. Hobbies, topic to speak on
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About previous experience, about projects knowledge

Q1. They usually ask open ended questions like describe your routine , your favourite movie, role model etc.
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Q1. If you die today, What would be your regret?
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Q2. If you resign, what would be the reason for it.
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Q1. What is customer service
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It includes being friendly, attentive, and responsive to customer needs.

• Examples of customer service activities include answering phone calls, responding to emails, and assisting customers in person.
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