NIFTEL COMMUNICATIONS Chat Support Executive Interview Questions and Answers

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Q1. Client round and manager round was there and i have cleared these technical rounds
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Q1. Team management questions, people management.
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Q1. Question regarding Operations management.
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Q1. Simple,tell me something about , so be confident go with your name your permanent and current location and qualifications
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Q2. 1.What's your hobby 2.what is your goal.3where you see yourself in next 6to12 months in this company.
Ans. 
My hobby is reading and my goal is to continuously improve my customer support skills. In the next 6 to 12 months, I see myself taking on more responsibilities and contributing to the growth of the company.
• Hobby: Reading - I enjoy reading books on various topics, which helps me broaden my knowledge and perspective.

• Goal: Continuous improvement in customer support skills - I believe in constantly learning and staying upd...read more
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Q3. Tell me about something customer service. If customer are very angry then how will you handle the situation.
Ans. 
When handling an angry customer, it is important to remain calm, empathize with their concerns, actively listen, apologize for any inconvenience, offer a solution, and follow up to ensure satisfaction.
• Remain calm and composed

• Empathize with the customer's concerns

• Listen actively and attentively

• Apologize sincerely for any inconvenience caused

• Offer a solution or alternatives

• Follow up to ensure customer satisfaction
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Q1. How do you plan to reduce shrinkage in your team
Ans. 
Implementing stricter inventory controls, conducting regular audits, and training team members on theft prevention techniques.
• Implement stricter inventory controls to track products more accurately

• Conduct regular audits to identify any discrepancies or potential areas of theft

• Train team members on theft prevention techniques and the importance of reporting any suspicious behavior

• Utilize surveillance cameras or other se...read more
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Q2. How will you motivate your Team
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Q3. What is the formula for attrition and shrinkage
Ans. 
Attrition and shrinkage are calculated separately using different formulas.
• Attrition rate = (Number of employees who left during a period / Average number of employees during the same period) x 100

• Shrinkage rate = (Total hours lost due to factors like breaks, meetings, training, etc. / Total scheduled hours) x 100

• Attrition and shrinkage are important metrics in workforce management to understand employee turnover and p
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Q4. How will you manage conflict
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Q1. ICD, CPT, EM and I&I guidelines
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Q2. Coding scenarios discussed
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Q3. Coding guidelines related to COVID, updated codeset on ICD-10 codes.
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Q4. AMA & AAPC type of coding will be discussed.
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Q1. Salary discussion, working type.
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