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NielsenIQ Customer Service Associate Interview Questions and Answers
NielsenIQ Customer Service Associate Interview Experiences
1 interview found
Selected
I applied via campus placement at Ness Wadia College of Commerce, Pune and was interviewed in Oct 2022. There was 1 interview round.
(3 Questions)
- Q1. Digference between data science and data analytics
- Ans.
Data science focuses on extracting insights and building models from data, while data analytics focuses on analyzing and interpreting data to make informed decisions.
Data science involves using statistical techniques and machine learning algorithms to extract insights and patterns from large datasets.
Data analytics involves analyzing data to understand trends, patterns, and correlations to support decision-making.
Data ...
- Q2. What are your strengths
- Q3. What are your weakness
Interview Preparation Tips
- Data Analytics
Interview questions from similar companies
Srishti Sharma
Selected
I applied via Naukri.com and was interviewed in Jul 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Introduction about yourself
- Ans.
Experienced customer service professional with a background in retail and hospitality.
Over 5 years of experience in customer service roles
Strong communication and problem-solving skills
Ability to handle difficult customers and resolve issues efficiently
Familiar with CRM systems and handling customer inquiries via phone, email, and in person
- Q2. Why do you want in Customer Service
- Ans.
I enjoy helping others and solving problems, making customer service a perfect fit for me.
I have strong communication skills and enjoy interacting with people.
I am patient and empathetic, able to understand and address customer concerns.
I thrive in fast-paced environments and enjoy the challenge of finding solutions to customer issues.
I find satisfaction in providing excellent service and creating positive experiences
(2 Questions)
- Q1. What is Customer Service
- Ans.
Customer service is the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer inquiries, resolving issues, and providing guidance.
It focuses on ensuring customer satisfaction and building positive relationships.
Examples include answering phone calls, responding to emails, and assisting customers in person.
- Q2. Why do you want to join wipro
- Ans.
I want to join Wipro because of its reputation for providing excellent customer service and its focus on innovation and growth.
I am impressed by Wipro's commitment to delivering high-quality customer service and I want to be a part of that team.
I believe Wipro's emphasis on innovation and technology aligns with my own interests and skills.
I am excited about the opportunities for growth and development that Wipro offers
(2 Questions)
- Q1. Introduction about yourself
- Ans.
Experienced customer service professional with a background in retail and hospitality.
Started career in retail, providing excellent customer service and resolving issues
Transitioned to hospitality industry, focusing on guest satisfaction and problem-solving
Strong communication skills, ability to remain calm under pressure
Proficient in handling customer inquiries, complaints, and feedback
Familiar with using CRM systems
- Q2. What makes you special
- Ans.
I am special because of my strong communication skills, problem-solving abilities, and dedication to providing excellent customer service.
Strong communication skills - able to effectively communicate with customers and colleagues
Problem-solving abilities - can quickly and efficiently resolve customer issues
Dedication to providing excellent customer service - always go above and beyond to ensure customer satisfaction
Interview Preparation Tips
Selected
I was interviewed in Oct 2024.
Versant Pearson test
(4 Questions)
- Q1. Tell me about yourself
- Ans.
I am a dedicated and experienced customer service professional with a strong focus on providing exceptional support to customers.
I have over 5 years of experience in customer service roles
I am skilled in handling customer inquiries and resolving issues efficiently
I have a proven track record of exceeding customer satisfaction goals
I am a strong communicator and problem-solver
I am proficient in using CRM systems and oth
- Q2. Why do you want to join Accenture
- Ans.
I want to join Accenture because of its reputation for innovation and commitment to employee growth.
I am impressed by Accenture's track record of delivering cutting-edge solutions to clients.
I am excited about the opportunity to work with a diverse and talented team at Accenture.
I believe that Accenture's focus on continuous learning and development aligns with my career goals.
I am drawn to Accenture's culture of colla
- Q3. What does customer service means to you
- Ans.
Customer service means providing assistance and support to customers to ensure their satisfaction and loyalty.
Customer service involves actively listening to customers' needs and concerns
It requires empathy and understanding to effectively address customer issues
Providing timely and accurate information to customers is essential
Going above and beyond to exceed customer expectations can lead to customer loyalty
Resolving...
- Q4. Let us play a scenario I'm a customer calling you with complains regarding the latest purchase and I'm unsatisfied and want to return it.
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Customer Service Associate Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 5 Aug 2024
(1 Question)
- Q1. Normal myself questions
(2 Questions)
- Q1. Normal technical round
- Q2. Computer round to check typing speed and knowledge
Interview Preparation Tips
Soumya Chatterjee
(2 Questions)
- Q1. Tell me about yourself and the relevant experience?
- Q2. What skills do you have for us to enhance the productivity of the project?
I applied via Naukri.com and was interviewed in Jul 2024. There was 1 interview round.
(2 Questions)
- Q1. Tell me about your self
- Ans.
I am a dedicated and experienced customer service professional with a passion for helping others.
I have over 5 years of experience in customer service roles
I am skilled in handling customer inquiries and resolving issues efficiently
I am a strong communicator and problem-solver
I am committed to providing excellent service and building positive relationships with customers
- Q2. Tell about our company?
- Ans.
Our company is a leading provider of customer service solutions in the retail industry.
Founded in 2005
Headquartered in New York City
Specializes in providing personalized customer service experiences
Works with top retail brands such as Macy's and Nordstrom
Interview Preparation Tips
General Questions regarding your experience in customer support
(1 Question)
- Q1. Introduction What is your Memorable day Speak something about your college days in hindi Are you comfortable with night shift What is your salary expectation.
(1 Question)
- Q1. Verbal questions Communication skills testing
(1 Question)
- Q1. Project discussion
(1 Question)
- Q1. Tell me something about your self
I applied via Company Website and was interviewed in Apr 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. I am a fresher have to need a jobs
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