Mphasis Non Voice Customer Care Executive Interview Questions and Answers

Q1. Mock call will be taken by HR
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Q2. Why should I hire you
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Q3. What is ur strength
Ans. 
My strength is my ability to build strong relationships with clients and close deals.
• Excellent communication and interpersonal skills

• Strong negotiation and persuasion abilities

• Proven track record of meeting and exceeding sales targets

• Ability to understand customer needs and provide tailored solutions

• Effective time management and organizational skills

• Adaptability and resilience in a fast-paced sales environment
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Q4. Tell me about yourself
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Q5. Talk any random topic
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The importance of effective communication in sales
• Effective communication builds trust and rapport with customers

• Listening skills help understand customer needs and provide tailored solutions

• Clear and concise communication helps convey product benefits and value

• Non-verbal communication, such as body language, impacts sales interactions

• Active communication fosters long-term customer relationships
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Q1. Night shift and communication
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Q2. Ready to work in banking process
Ans. 
Yes, I am ready to work in banking process.
• I have experience in handling customer queries and resolving issues.

• I am familiar with banking products and services.

• I am comfortable working with financial systems and tools.

• I understand the importance of confidentiality and data security in banking.

• I am willing to undergo training to enhance my knowledge and skills in banking processes.
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Q1. Tell me about your college life
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Q1. They have test out English grammer
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Q2. 3 type, typing and grammer
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Q1. Speak about any topic for few mintues
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The importance of mental health in the workplace
• Mental health is crucial for overall well-being

• Workplace stress can negatively impact mental health

• Employers should prioritize mental health support

• Promoting work-life balance can improve mental health

• Examples: Employee assistance programs, flexible work hours
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Q1. Tell me something about yourself
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Q1. Tell me something about women empowerment
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Q1. A typing test is being conducted
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Q1. A grammar test is being conducted
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Q1. Live chat process is being conducted
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A test determine a person that ability in particular skills and knowledge

Q1. It's an hiring process
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Q2. Tell me about your self
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Q3. What is your strength and weakness
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Q4. What is your biggest Achievement
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Q5. What is your place after 5 years
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Q6. What did u applied for
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