Hexaware Technologies Non Voice Customer Care Executive Interview Questions and Answers

Q1. Personal details asked.
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Q2. How did I get to know about the job opportunity
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Q1. Every question possible.
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Q2. I was asked about Salary expectation.
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Q3. Can I join immediately
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English, Mathematics, Computers

Q1. All about your previous experience, why do you want to join Optum, understanding of claims and healthcare.
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Q1. Tel me about self experience, looking for communication
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Q2. Previous experience ,where r u coming from
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Q3. Nothing salary discussion
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General topic continues speaking expectations

Included math,english, reasoning

Q1. Tell me about health insurance
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Q2. Why we hire you
Ans. 
I bring a unique combination of experience, skills, and leadership qualities that will drive success for the company.
• Proven track record of successfully leading teams and achieving business goals

• Strong strategic planning and decision-making skills

• Excellent communication and interpersonal abilities

• Innovative thinker with a focus on driving growth and profitability

• Passionate about driving organizational success and foste
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Q1. Explain about yourself and about your experience?
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Q2. Why did you choose this job and why you left from the previous job?
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Reasoning and aptitude test

A random topic was given to be written.

Asked to talk about a topic for 1 min

Q1. Introduce yourself
Ans. 
I am a dedicated and experienced customer care executive with strong communication skills and a passion for helping others.
• Experienced in handling customer inquiries and resolving issues

• Strong communication skills both written and verbal

• Ability to empathize with customers and provide excellent service

• Proficient in using customer service software and tools

• Previous experience in a similar role at XYZ company
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Q2. Why you want this job
Ans. 
I am passionate about providing excellent customer service and enjoy helping others resolve their issues.
• I have strong communication skills and enjoy interacting with people.

• I am patient and empathetic, which are important qualities for a customer care executive.

• I am detail-oriented and organized, which helps me effectively address customer concerns.

• I have previous experience in customer service roles and have received...read more
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