Hexaware Technologies Non Voice Customer Care Executive Reviews

Likes

One thing to like about Hexaware Technologies is that the projects that we were working on.

Dislikes

1. No work life balance. 2. Poor canteen facility. 3. Poor work culture.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

being a fresher they have highest package to offer for candidtaes selected in intl BPO

Dislikes

Starts with management one of the terrible magangement and toxic managers. Transportation team is really challenging and can give you hard time whenver they want and you can't complain about it. Work-culture is very toxic worst policies are there you can't get ill or else you'll face deductions from salary, yes you can apply SL but they have vpa ratings. Job insecurity would always be there if management don't like you than it's over for you....Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

The atmosphere was good in my team and the work load was not that high.

Dislikes

My first salary is still not paid in full even after half a year at the office, the canteen is infested with rats, they change the salary structure without informing the employees, the working hours are not fixed and no overtime pay and a lot of other bad things.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within Country.

Likes

Only the Salary part which I got on time. I don’t know about other process in the same company .

Dislikes

A lot of thing for dislike . Their attendance system of manual from Oracle DHR & Timesheet applies on teams, the pathetic management and HR. No work ethics . Unnecessarily burden to a lead to work most of time however , no trust or eliminate the poor performer . Hygiene Issues on washroom etc etc.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

I am very happy to share my experience over all surrounding and environment is very freely and each and every TL is very supportive ♥️ even manager also supportive

Dislikes

Regarding the appraisal and promotion I am not liking over all even most of promotion is giving to favorites person even which employee are selected for promotion it's only for favourites

Likes

Nothing

Dislikes

- Worst workplace. - Biased HR team. - Ethnicity promoted. Locals are adored and outsiders will remain outsiders. - Hypocrisy. Lecture on Guidelines/Promotion/Appraisal for people they had to hire to fill spots and making exceptions without counting for people they wanted/needed to hire to meet all the performance metrics. - No realvalue of TL/AM designation. When they start insulting you, they don't remember who they're speaking to. -Advisor says, Support staff is bad.....HR will jump on them like vultures. Support staff shares same concern: 1000 questions, no real action and teaching their guidelines. - That same Agent impacts the score, gets escalation..... warning letter will be issued in support staff's name in no time by the same hardworking people from HR team....Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

If the person is capable enough to handle the next level job role then hexaware gives chance to their employees to get promoted for next level as an acting role. Their performance are closely monitor and gets promoted to next level.

Dislikes

Post shift training or sessions

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing

Dislikes

Very hectic work place , they also push to work , they don’t give any expections, all the heads only are there to pressure the employees at workplace , no free time in the shift of 10 hrs they only provide half hour break, which we cannot take by our choice , pathetic , no increment

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Great work place culture, with lot of learning opportunities and benifits. Good place to start a career for Fresher.

Dislikes

Salary and appraisals are a bit worried.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Yes very much , it give perk of perks and lot of satisfaction which are up and beyond your CTC

Dislikes

When we Approach any one on teams or mail orbeven call them on teams they will not acknowledge or respond to get the issue resolved internally. Everytime when ticket is raised then only the the resolution come that time also there is no acknowledgement or response back to the owner. There areany internal communication gap which needto identified and put in the performance feedback for each and every individual which will make the company to more success and profitable....Read More

Likes

Office environment looks Quite and peaceful.

Dislikes

Not paid for overtime and no shift allowances. Designation is for show case only... you have to do Testing / Development, Manager will not help you to Grow in right track for his job security he will make you as a scapegoat and also few hidden office politics...

Likes

There is nothing to likes in hexaware

Dislikes

There are lot of dislikes about the company, too many politics, if employee taking extra effort for his career and company benifits, but in return they always wanted to put more extra more efforts without any monitory benifits. Management people always looking for employee mistake even if it is small as well, so they can cut off employee VPA points. If there is any leave but they never allows to take leave....Read More

Likes

The company maintains a healthy balance between work and personal life. There is a positive and supportive cultural atmosphere. Employees can improve their skills through abundant training sessions and numerous learning benefits.

Dislikes

However, despite good performance, the appraisal rewards are insufficient.

Likes

Nothing the work environment and the colleague I work with

Dislikes

Waste of time lot if internal politics Need to be pet to your manager and TLs, rules will be change for person to person Lot of Salary issue they will do never given proper response hr are not really Friendly Hr is like watch Men whenever we asks anything simple tell us to leave mail which they reply after our resignation

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing...

Dislikes

1. While interviewing candidates they will give false claims that allowances will be given, food card will be given, we are following hybrid working model. But nothing is true. AND BEWARE IF YOU ARE GOING TO JOIN IT INFRASTRUCTURE OPERATIONS--"DO NOT JOIN" Especially GOC team plase make sure you do not join this team. 2.Here right drom the Team Leads, Managers, SDMs all are pathetic they will suck the life out of you and in return you will only get more work and criticism that too below the belt. 3.This company is dominated by people Sitting in Chennai office and these guys get their friends and relatives on boarded using their position and contacts and then that new comer will dominate his subordinate. 4.Seniors can take leave whenever they Although the leaves are by default approved by the system but still for 2 days leave if you are juniors you'll have to take approval from your manager and SDMs. 5.Overall very toxic culter, everyone is playing blame game and no employee wellfare policy Most highlighting part is they will change policy for juniors on their will and if no one follows it he will be put to PIP and then pressurize you to resign....Read More

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Team members are good

Dislikes

Policy and HR department handling the issue are very poor, they talk about employee empowerment but it comes to execution they didn't care about the employee

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within Country.