M.L.R.MOTORS Senior Service Manager Interview Questions and Answers for Experienced

Q1. What is phone Banking?
Ans. 
Phone banking is a service provided by banks that allows customers to perform banking transactions over the phone.
• Allows customers to check account balances

• Enables customers to transfer funds between accounts

• Provides assistance with setting up automatic bill payments

• Allows customers to report lost or stolen cards

• Offers support for general inquiries and account maintenance
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Q2. Tell me about your city and what is most famous in your city?
Ans. 
I am from New York City, which is known for its iconic landmarks, diverse culture, and vibrant nightlife.
• Iconic landmarks such as the Statue of Liberty, Empire State Building, and Times Square

• Diverse culture with neighborhoods like Chinatown, Little Italy, and Harlem

• Vibrant nightlife with Broadway shows, trendy bars, and world-class restaurants
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Q3. Tell me about yourself?
Ans. 
I am a dedicated and customer-focused individual with a strong background in customer service and problem-solving.
• I have X years of experience in customer service roles

• I excel at resolving customer issues and providing excellent service

• I am a great communicator and team player

• I am passionate about helping customers and ensuring their satisfaction
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20 ques in 20 mins easy aptitude

2 coding ques easy level

Q1. Behavioural questions
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Q2. STAR method questions
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Q1. About self name Village
Ans. My name is Jyoti I'm live in Aurangabad
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Q2. Any experience banking
Ans. 
Yes
• Worked as a Customer Service Representative at XYZ Bank for 2 years

• Handled various banking inquiries and resolved customer issues

• Assisted customers with account management, transactions, and online banking

• Provided information on banking products and services

• Processed loan applications and credit card requests

• Collaborated with other departments to ensure smooth banking operations
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Q3. 4 years experience
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Q1. Aap ke family main kon hai
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Q2. Main or mere husband
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Q3. Are you interested
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Q4. Yes I'm interested
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Q1. Tell me about yourself
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Q1. Waht is customer service
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Q2. Waht is empthy and sympthy
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Q3. What is the role of customer seivice
Ans. 
The role of customer service is to provide assistance and support to customers before, during, and after their purchase.
• Listening to customer concerns and resolving issues

• Providing product information and assistance with purchases

• Building relationships with customers to ensure satisfaction

• Handling complaints and feedback professionally

• Ensuring a positive customer experience at all touchpoints
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Q1. What is beam and it's shear force unit
Ans. 
A beam is a structural element that carries load primarily in bending. The shear force unit is measured in Newtons (N) or pounds-force (lbf).
• A beam is a long, horizontal structural member that supports loads by resisting bending.

• Shear force is the force that acts parallel to the cross-section of the beam.

• The unit of shear force is typically measured in Newtons (N) or pounds-force (lbf).
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Q1. What is moment of interia
Ans. 
Moment of inertia is a measure of an object's resistance to changes in its rotation.
• Moment of inertia depends on the mass distribution of an object.

• It is calculated by summing the products of the mass of each particle and the square of its distance from the axis of rotation.

• Moment of inertia is denoted by the symbol 'I'.

• For example, a solid sphere has a higher moment of inertia compared to a hollow sphere of the same m
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Q1. Best question was asked by hr that was have you ever faced critical time while working with last organization
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Q2. Why do you want to join only this organization
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Q3. What is your strength and weakness and directive it
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Q1. Tell me about your self
Ans. 
Experienced customer service executive with a passion for helping customers and resolving issues efficiently.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to handle high-pressure situations and difficult customers

• Proven track record of meeting and exceeding customer satisfaction goals
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