Lenskart Store Manager Interview Questions, Process, and Tips

To improve NPS, I would focus on enhancing customer experience, training and empowering employees, and implementing feedback systems.

• Enhance customer experience by providing personalized service and resolving issues promptly

• Train and empower employees to deliver exceptional service and handle customer complaints effectively

• Implement feedback systems like surveys and suggestion boxes to gather customer insights and addr

To increase conversion, I will focus on improving customer experience, optimizing marketing strategies, and enhancing product displays.

• Enhance customer experience through personalized interactions and excellent service

• Optimize marketing strategies by targeting the right audience and utilizing social media platforms

• Improve product displays to attract attention and highlight key features

• Offer promotions and discounts to ...read more