Lenskart Store Manager Interview Questions, Process, and Tips

Q1. Hiw to handle troubleshooting
Ans. 
Troubleshooting involves identifying and resolving issues to ensure smooth operations.
• Identify the problem by gathering information and analyzing the situation

• Develop a plan of action to address the issue

• Implement the plan and monitor the results

• Adjust the plan as needed to achieve a resolution

• Communicate effectively with team members and stakeholders throughout the process
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Q1. Normal introduction
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Asked questions on situations based

Q1. Asked some technical questions based on profile
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Q1. Past experience as store manager
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Q2. How to deal with sales and staff concern
Ans. 
Sales and staff concerns can be addressed by effective communication, problem-solving skills, and creating a positive work environment.
• Listen to staff concerns and provide support and guidance

• Implement regular training and development programs to improve sales performance

• Encourage open communication and feedback between staff and management

• Address any issues or conflicts promptly and professionally

• Recognize and reward
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Q3. What do you know about retail
Ans. 
Retail involves the sale of goods or services to consumers through various channels such as brick-and-mortar stores, online platforms, and mobile apps.
• Retail involves the process of buying and selling goods or services to consumers.

• It includes activities such as merchandising, inventory management, customer service, and sales.

• Retail can take place in physical stores, online platforms, mobile apps, or a combination of t...read more
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Q1. Tell me about your self
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Q2. What do you know about store management
Ans. 
Store management involves overseeing the daily operations of a retail store, including inventory management, customer service, and staff supervision.
• Inventory management is crucial to ensure products are stocked and available for customers.

• Customer service plays a key role in building relationships with customers and ensuring their satisfaction.

• Staff supervision involves training, scheduling, and managing employees to ...read more
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Q3. What value you have added in your current organisation
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Q1. What is kpi and kra
Ans. 
KPI stands for Key Performance Indicator and KRA stands for Key Result Area. They are metrics used to evaluate the success of an individual or organization.
• KPIs are specific, measurable goals that indicate how well an individual or organization is performing.

• KRAs are the main areas of responsibility for an individual or organization, and KPIs are used to measure success within those areas.

• Examples of KPIs include sales...read more
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Q2. Tell me about your experience
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Q3. How you handle critical condition in past organisation
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Q1. Tell me about your self
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Q2. Question about kpi, kra, working environment
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Q3. Rapid question on conversion ratio, ATV ,ABS, SPSF, NPS matrix etc.
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Q4. Why would you join our company.
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Q5. What you know about our company
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Q1. What are your hobbies?
Ans. 
My hobbies include playing guitar, hiking, and cooking.
• Playing guitar: I enjoy playing different genres of music and learning new techniques.

• Hiking: I love exploring nature trails and challenging myself physically.

• Cooking: I find joy in experimenting with new recipes and creating delicious meals for friends and family.
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Q2. What are your strengths and weaknesses?
Ans. 
My strengths include strong leadership skills, excellent problem-solving abilities, and exceptional customer service. My weaknesses include a tendency to be overly detail-oriented and a desire for perfection.
• Strengths: strong leadership skills

• Strengths: excellent problem-solving abilities

• Strengths: exceptional customer service

• Weaknesses: tendency to be overly detail-oriented

• Weaknesses: desire for perfection
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Q3. Tell us something about yourself.
Ans. 
Experienced retail professional with strong leadership skills and a track record of driving sales and customer satisfaction.
• Over 5 years of experience in managing retail stores

• Proven ability to motivate and lead teams to achieve sales targets

• Implemented strategies to improve customer experience and increase repeat business

• Strong problem-solving and decision-making skills

• Excellent communication and interpersonal skills

• L...read more
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Q4. Why should we hire you?
Ans. 
I have extensive experience in managing retail stores and a proven track record of driving sales and improving customer satisfaction.
• I have successfully managed multiple retail stores, consistently meeting and exceeding sales targets.

• I have a strong understanding of customer needs and preferences, and have implemented strategies to improve customer satisfaction.

• I have a track record of effectively leading and motivatin...read more
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Q5. Why do you want to work with our company?
Ans. 
I am passionate about retail and believe in the values and mission of your company.
• I have always been interested in the retail industry and have a strong background in managing stores.

• I have researched your company and am impressed by your commitment to customer service and quality products.

• I appreciate the company's focus on employee development and growth opportunities.

• I align with the company's values and believe in...read more
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Ensure appropriate and diverse workloads. Build a workplace culture that normalises the risk of

secondary trauma. Making it easy for individuals to talk about it and get support for.

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