Lenovo Customer Support Executive Interview Questions and Answers

Q1. Can i ask u about to customers services associated this is profile what should I do ?
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Q2. What About salary pakage?
Ans. I now i am takint in hand 28k , so i want to 35k in hand
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Q3. I am working as a customer support service , so i am able do this job?
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Q1. What will good for me about my growth in this field
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Any questions choice

Q1. Support with any
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Q2. Types any questions
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Q3. Machine related
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Q4. Breakers transformer model
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Any title explain full and

Q1. Hr any questions suitable department
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Aptitude and general knowledge check

Q1. Subject based questions
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Q2. Questions on sales too
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Last working question

Last working question

Q1. Salery discussion
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Q1. What is last job profile?
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Q2. How will you manage customers query
Ans. 
I will manage customers' queries by actively listening, empathizing, providing solutions, and following up to ensure satisfaction.
• Listen actively to understand the customer's issue

• Empathize with the customer's situation and show understanding

• Provide clear and helpful solutions to address the query

• Follow up with the customer to ensure their satisfaction and resolve any further issues

• Maintain a positive and professional
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Q1. Set a situation to handle customer escalatiom
Ans. 
Handling a customer escalation by actively listening, empathizing, and finding a solution.
• Listen to the customer's concerns without interrupting

• Empathize with the customer's emotions and frustrations

• Apologize for any inconvenience caused

• Offer a solution or escalate to a higher authority if necessary
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Q1. Tell me about yourself.
Ans. 
Experienced customer service executive with a strong background in resolving customer issues and ensuring satisfaction.
• Over 5 years of experience in customer service roles

• Skilled in handling customer inquiries, complaints, and feedback

• Proficient in using CRM systems and resolving technical issues

• Strong communication and problem-solving skills

• Received multiple awards for excellent customer service
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Q2. How do you know about this opening?
Ans. 
I found out about this opening through a job search website.
• I regularly check job search websites for new opportunities.

• I received a notification from the job search website about this opening.

• I saw the job posting on a job search website and decided to apply.

• A friend or colleague recommended this job opening to me through a job search website.
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Experience with a particular case, Escalation, difficult case attended

Q1. Related for handling, knowledge, adaptabilityand more
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Q1. Consolidate for all 3 rounds again and in depth
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Q1. What is the BPO ?
Ans. 
BPO stands for Business Process Outsourcing.
• BPO involves contracting out specific business processes to a third-party service provider.

• It is commonly used for customer service, technical support, and back-office operations.

• BPO can help companies save costs, improve efficiency, and focus on core business functions.

• Examples of BPO companies include Accenture, IBM, and Infosys.
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Q2. What is the customer service ?
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase or interaction.
• Customer service involves addressing customer inquiries, concerns, and complaints.

• It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

• Customer service can be provided through various channels such as phone, email, chat, or in...read more
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Q3. About your self and your hobbies
Ans. My name is Lakshmi Gupta basically I am from Hamirpur district but currently I am living in Indirapuram Ghaziabad because Ghaziabad is my in-law house. I am pursuing B.A LL.B from Mewar institute of law. Vasundhara Ghaziabad U.P. 201012 . Completed senior secondary studies from humanity securing (59%) from SP hiranand inter College Bewar. Hamirpur u.p 510201 Completed High school studies securing (64.3%) from Governme...read more
Answered by Lakshmi Gupta
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