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Whirlpool Customer Service Manager Interview Questions and Answers
Whirlpool Customer Service Manager Interview Experiences
1 interview found
Anonymous
Selected
I applied via Walk-in
(2 Questions)
- Q1. What is last job profile?
- Q2. How will you manage customers query
- Ans.
I will manage customers' queries by actively listening, empathizing, providing solutions, and following up to ensure satisfaction.
Listen actively to understand the customer's issue
Empathize with the customer's situation and show understanding
Provide clear and helpful solutions to address the query
Follow up with the customer to ensure their satisfaction and resolve any further issues
Maintain a positive and professional ...
Interview Preparation Tips
Top trending discussions
Interview questions from similar companies
Selected
I appeared for an interview before Jul 2024, where I was asked the following questions.
- Q1. What is your understanding of basic Return on Investment (ROI) concepts?
- Ans.
ROI measures the profitability of an investment relative to its cost, helping assess financial performance.
ROI is calculated using the formula: (Net Profit / Cost of Investment) x 100.
A positive ROI indicates a profitable investment, while a negative ROI suggests a loss.
For example, if you invest $1,000 in a project and earn $1,200, your ROI is ((1200-1000)/1000) x 100 = 20%.
ROI can be used to compare the efficiency of...
- Q2. Trade knowledge Exchange of expertise
- Q3. What is your knowledge of market geography?
- Ans.
Market geography involves understanding the spatial distribution of markets, customer demographics, and regional economic factors.
Market segmentation: Identifying different customer groups based on location, such as urban vs. rural.
Competitive analysis: Mapping competitors' locations to strategize market entry or expansion.
Demographic trends: Analyzing population density and income levels to target marketing efforts ef...
- Q4. Not any other question
Interview Preparation Tips
I applied via Naukri.com and was interviewed in May 2019. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Questions were asked on Lean, six sigma, process capability, QC, kaizens etc.
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. WHY DO YOU WANT TO JOIN IFB WHERE DO YOU SEE YOURSELF IN NEXT 10 YEARS
- Ans.
I want to join IFB because of its reputation for innovation and growth. In 10 years, I see myself as a successful leader within the company.
IFB's reputation for innovation and growth aligns with my career goals
I am excited about the opportunity to contribute to a dynamic team
In 10 years, I envision myself as a successful leader within IFB, driving strategic initiatives and mentoring others
Interview Preparation Tips
Experience: EXCELLENT PRESENTATION
I appeared for an interview in Jan 2021.
Interview Questionnaire
3 Questions
- Q1. Past Experience
- Q2. Handling market
- Q3. Market durability
Interview Preparation Tips
Interview Questionnaire
2 Questions
- Q1. Basic HVAC knowledge like how Airconditioning works?
- Ans.
Air conditioning cools air by removing heat and humidity, using a refrigeration cycle involving refrigerants.
1. Refrigeration Cycle: Air conditioning systems use a refrigeration cycle, which involves evaporating and condensing refrigerants.
2. Components: Key components include the compressor, condenser, expansion valve, and evaporator.
3. Heat Exchange: The evaporator absorbs heat from indoor air, while the condenser re...
- Q2. What exactly your profile in your current company?
- Ans.
I am currently working as a Senior Sales Executive in my current company.
Responsible for managing a team of sales representatives
Developing and implementing sales strategies to achieve targets
Building and maintaining relationships with key clients
Analyzing market trends and competitor activities
Preparing sales reports and presenting them to senior management
Selected
I appeared for an interview before Mar 2024, where I was asked the following questions.
- Q1. Your experience in the current profile
- Ans.
In my current role, I've honed my leadership skills and improved team performance through strategic planning and effective communication.
Led a team of 10 in achieving a 20% increase in sales over the last quarter by implementing targeted marketing strategies.
Developed and executed training programs that improved team productivity by 15%, enhancing overall operational efficiency.
Managed cross-departmental projects, ensu...
- Q2. Why do you want to join IFB
- Ans.
I am drawn to IFB for its innovation, commitment to quality, and opportunities for professional growth in a dynamic environment.
IFB is known for its innovative products, such as advanced home appliances that enhance customer convenience.
The company's commitment to quality aligns with my personal values, as I believe in delivering excellence in every task.
I admire IFB's focus on sustainability and eco-friendly practices...
Selected
I applied via Naukri.com and was interviewed in Mar 2023. There were 4 interview rounds.
(3 Questions)
- Q1. Tell me about your self
- Ans.
Dynamic professional with 5 years of experience in management, skilled in team leadership and project execution.
Background: I hold a degree in Business Administration from XYZ University.
Experience: I have worked as a team leader in my previous role, successfully managing a team of 10.
Achievements: Increased team productivity by 20% through effective training and motivation strategies.
Skills: Proficient in project mana...
- Q2. Why you want to change
- Q3. Why you not trying for the growth in same company
Sale service standard people cost
How you will increase sale
Interview Preparation Tips
Dushyant sogarwal
Selected
I applied via Referral and was interviewed before Aug 2022. There were 6 interview rounds.
(1 Question)
- Q1. About market size
Sales skills and communication skills
(1 Question)
- Q1. HVAC related questions
(1 Question)
- Q1. Last company work profile discussion and CTC
(1 Question)
- Q1. Technical and market size with all India head
I applied via Campus Placement and was interviewed before Mar 2023. There were 3 interview rounds.
Random topic was given
(1 Question)
- Q1. Questions around domain expertise - marketing/operations
(1 Question)
- Q1. Normal discussion with the manager
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