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Whirlpool Customer Service Manager Interview Questions and Answers

Updated 13 Oct 2023

Whirlpool Customer Service Manager Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected

I applied via Walk-in

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What is last job profile?
  • Q2. How will you manage customers query
  • Ans. 

    I will manage customers' queries by actively listening, empathizing, providing solutions, and following up to ensure satisfaction.

    • Listen actively to understand the customer's issue

    • Empathize with the customer's situation and show understanding

    • Provide clear and helpful solutions to address the query

    • Follow up with the customer to ensure their satisfaction and resolve any further issues

    • Maintain a positive and professional

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, be panchual

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Set a situation to handle customer escalatiom
  • Ans. 

    Handling a customer escalation by actively listening, empathizing, and finding a solution.

    • Listen to the customer's concerns without interrupting

    • Empathize with the customer's emotions and frustrations

    • Apologize for any inconvenience caused

    • Offer a solution or escalate to a higher authority if necessary

  • Answered by AI

Interview Preparation Tips

Topics to prepare for OnePlus Customer Service Manager interview:
  • Escalation Management

I applied via Naukri.com

Interview Questionnaire 

3 Questions

  • Q1. Tell me something about yourself?
  • Q2.  Why you join this company?
  • Q3. Why I am hiring you?

Interview Preparation Tips

Interview preparation tips for other job seekers - This interview was difficult one but was majorly a stress test. It lasted about for about 40-45 minutes. The interviewer wanted to test my both knowledge and skills. Most of the question asked to me were related to the company.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Apr 2024. There were 4 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introduce youself
  • Ans. 

    I am a dedicated and experienced Customer Support Executive with a strong background in resolving customer issues and providing exceptional service.

    • Over 5 years of experience in customer support roles

    • Skilled in handling customer inquiries and complaints

    • Proficient in using CRM systems and ticketing platforms

    • Excellent communication and problem-solving skills

    • Received multiple awards for outstanding customer service

  • Answered by AI
  • Q2. Are u comfortable to speak English or Hindi
  • Ans. 

    Comfortable speaking both English and Hindi

    • Yes, I am comfortable speaking both English and Hindi

    • I am fluent in both languages and can effectively communicate in either

    • I have experience providing customer support in both English and Hindi

  • Answered by AI
Round 2 - Typing Test 

(1 Question)

  • Q1. Typing Test Typing Test
Round 3 - Assignment 

Write Eassy on some Topic like Election, favourite sports , memorable day

Round 4 - One-on-one 

(5 Questions)

  • Q1. Introduce Yourself
  • Ans. 

    I am a dedicated and experienced Customer Support Executive with a passion for helping customers resolve their issues.

    • I have over 5 years of experience in customer support roles

    • I am skilled in handling customer inquiries, resolving complaints, and providing product information

    • I am proficient in using CRM systems and have a strong attention to detail

    • I have received multiple awards for my outstanding customer service ski

  • Answered by AI
  • Q2. What are role and responsiblities in your previous company?
  • Ans. 

    In my previous company, I was responsible for providing customer support through various channels and resolving customer queries and issues.

    • Handled customer inquiries via phone, email, and chat

    • Resolved customer complaints and issues in a timely and professional manner

    • Provided product information and assistance to customers

    • Escalated complex issues to the appropriate department for resolution

    • Maintained accurate records o

  • Answered by AI
  • Q3. What is inbound and outbound calling?
  • Ans. 

    Inbound calling is receiving calls from customers, while outbound calling is making calls to customers.

    • Inbound calling involves answering customer inquiries and providing support

    • Outbound calling involves making sales calls or follow-up calls to customers

    • Examples: Inbound calling - customer service hotline, Outbound calling - telemarketing

  • Answered by AI
  • Q4. What is B P O
  • Ans. 

    BPO stands for Business Process Outsourcing, where a company contracts out various business operations to a third-party service provider.

    • BPO involves contracting out specific business processes such as customer support, technical support, data entry, and more.

    • Companies often outsource these processes to specialized BPO firms to reduce costs and focus on core business activities.

    • BPO services can be onshore, nearshore, o...

  • Answered by AI
  • Q5. What are you strength and weakness
  • Ans. 

    Strength: Excellent communication skills, Weakness: Overthinking

    • Strength: Ability to effectively communicate with customers and colleagues

    • Strength: Strong problem-solving skills

    • Weakness: Tendency to overthink situations and decisions

    • Weakness: Struggle with delegating tasks to others

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I recently worked at LG BPO as a CRE in Dealer WhatsApp for 4 months. My experience was overwhelmingly positive. The senior staff and my team leader, Dipanshu Tyagi, were incredibly supportive and polite. The company consistently credited salaries on time, even accommodating my early resignation without requiring a notice period.

One of the standout features of LG BPO was the excellent food provided in the canteen. Additionally, the company offered complimentary tea and coffee, as well as providing both-side cab transportation. This was a huge benefit for me, as it saved me time and money on commuting.

If you have strong communication skills, you can expect a competitive salary of around 15k; otherwise, the base salary is 13k.

While my overall experience was highly satisfactory, I did notice that salary increases were not as frequent as I had hoped.

Overall, I would recommend LG BPO as a great place to work, especially for those seeking a supportive and friendly work environment with convenient transportation options.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(4 Questions)

  • Q1. About your experience
  • Q2. Responsibility in customer service
  • Q3. How can we convert frustrated customer
  • Ans. 

    By actively listening, empathizing, offering solutions, and following up.

    • Listen to the customer's concerns without interrupting

    • Empathize with the customer's frustration and show understanding

    • Offer solutions or alternatives to address the customer's issue

    • Follow up with the customer to ensure their satisfaction and resolve any remaining concerns

  • Answered by AI
  • Q4. What are kpi in customer service executive
  • Ans. 

    KPIs in customer service executive are key performance indicators used to measure the success of customer service operations.

    • KPIs help track important metrics such as customer satisfaction, response time, resolution rate, and first contact resolution.

    • Examples of KPIs include Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Average Handle Time (AHT), and Customer Retention Rate.

    • KPIs are used to set goals, m...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Confidence on yourself
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - Technical 

(2 Questions)

  • Q1. Tell me about your organization
  • Q2. Describe current role
Round 2 - HR 

(2 Questions)

  • Q1. What is your favorite song
  • Q2. What is your favorite movie

Interview Preparation Tips

Interview preparation tips for other job seekers - Good
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Mar 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me something about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Only one round and you are selected. Salary on time.Some peoples politics issue.

I applied via Approached by Company and was interviewed in Mar 2022. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Sir you can ask me whatever you like.

Interview Preparation Tips

Interview preparation tips for other job seekers - If i get job in oppo service center then i will do job with honest. And as long as my work remains, I will do my work properly.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Set a situation to handle customer escalatiom
  • Ans. 

    Handling a customer escalation by actively listening, empathizing, and finding a solution.

    • Listen to the customer's concerns without interrupting

    • Empathize with the customer's emotions and frustrations

    • Apologize for any inconvenience caused

    • Offer a solution or escalate to a higher authority if necessary

  • Answered by AI

Interview Preparation Tips

Topics to prepare for OnePlus Customer Service Manager interview:
  • Escalation Management
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Aug 2023. There were 4 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself.
  • Ans. 

    Experienced customer service executive with a strong background in resolving customer issues and ensuring satisfaction.

    • Over 5 years of experience in customer service roles

    • Skilled in handling customer inquiries, complaints, and feedback

    • Proficient in using CRM systems and resolving technical issues

    • Strong communication and problem-solving skills

    • Received multiple awards for excellent customer service

  • Answered by AI
  • Q2. How do you know about this opening?
  • Ans. 

    I found out about this opening through a job search website.

    • I regularly check job search websites for new opportunities.

    • I received a notification from the job search website about this opening.

    • I saw the job posting on a job search website and decided to apply.

    • A friend or colleague recommended this job opening to me through a job search website.

  • Answered by AI
Round 2 - Case Study 

Experience with a particular case, Escalation, difficult case attended

Round 3 - Technical 

(1 Question)

  • Q1. Related for handling, knowledge, adaptabilityand more
Round 4 - One-on-one 

(1 Question)

  • Q1. Consolidate for all 3 rounds again and in depth

Interview Preparation Tips

Interview preparation tips for other job seekers - do not accept any job. there is no career growth. intaxic work atomphere. Work-life balance heavily affected. low salary

Whirlpool Interview FAQs

How many rounds are there in Whirlpool Customer Service Manager interview?
Whirlpool interview process usually has 2 rounds. The most common rounds in the Whirlpool interview process are Resume Shortlist and HR.

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based on 1 Whirlpool interview
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Whirlpool Customer Service Manager Salary
based on 4 salaries
₹1.2 L/yr - ₹3.5 L/yr
55% less than the average Customer Service Manager Salary in India
View more details

Whirlpool Customer Service Manager Reviews and Ratings

based on 1 review

5.0/5

Rating in categories

5.0

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5.0

Work-Life balance

5.0

Salary & Benefits

5.0

Job Security

5.0

Company culture

5.0

Promotions/Appraisal

5.0

Work Satisfaction

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