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Whirlpool Customer Service Manager Interview Questions and Answers

Updated 13 Oct 2023

Whirlpool Customer Service Manager Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected

I applied via Walk-in

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What is last job profile?
  • Q2. How will you manage customers query
  • Ans. 

    I will manage customers' queries by actively listening, empathizing, providing solutions, and following up to ensure satisfaction.

    • Listen actively to understand the customer's issue

    • Empathize with the customer's situation and show understanding

    • Provide clear and helpful solutions to address the query

    • Follow up with the customer to ensure their satisfaction and resolve any further issues

    • Maintain a positive and professional ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, be panchual

Top trending discussions

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Interview Tips & Stories
1w (edited)
a team lead
Why are women still asked such personal questions in interview?
I recently went for an interview… and honestly, m still trying to process what just happened. Instead of being asked about my skills, experience, or how I could add value to the company… the questions took a totally unexpected turn. The interviewer started asking things like When are you getting married? Are you engaged? And m sure, if I had said I was married, the next question would’ve been How long have you been married? What does my personal life have to do with the job m applying for? This is where I felt the gender discrimination hit hard. These types of questions are so casually thrown at women during interviews but are they ever asked to men? No one asks male candidates if they’re planning a wedding or how old their kids are. So why is it okay to ask women? Can we please stop normalising this kind of behaviour in interviews? Our careers shouldn’t be judged by our relationship status. Period.
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Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I appeared for an interview before Jul 2024, where I was asked the following questions.

  • Q1. What is your understanding of basic Return on Investment (ROI) concepts?
  • Ans. 

    ROI measures the profitability of an investment relative to its cost, helping assess financial performance.

    • ROI is calculated using the formula: (Net Profit / Cost of Investment) x 100.

    • A positive ROI indicates a profitable investment, while a negative ROI suggests a loss.

    • For example, if you invest $1,000 in a project and earn $1,200, your ROI is ((1200-1000)/1000) x 100 = 20%.

    • ROI can be used to compare the efficiency of...

  • Answered by AI
  • Q2. Trade knowledge Exchange of expertise
  • Q3. What is your knowledge of market geography?
  • Ans. 

    Market geography involves understanding the spatial distribution of markets, customer demographics, and regional economic factors.

    • Market segmentation: Identifying different customer groups based on location, such as urban vs. rural.

    • Competitive analysis: Mapping competitors' locations to strategize market entry or expansion.

    • Demographic trends: Analyzing population density and income levels to target marketing efforts ef...

  • Answered by AI
  • Q4. Not any other question

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are interested in working with Usha, the company culture is generally very positive, although there are some concerns regarding the promoters' vision.

Customer Service Manager Interview Questions Asked at Other Companies

Q1. How would you handle a customer who is dissatisfied with our car ... read more
Q2. How would you convince a customer that Muthoot is the best option ... read more
Q3. If a very angry customer enters your branch, what would you do?
Q4. How do you handle customer and dealer channels?
Q5. Do you have basic computer knowledge?

I applied via Naukri.com and was interviewed in May 2019. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Questions were asked on Lean, six sigma, process capability, QC, kaizens etc.

Interview Preparation Tips

Interview preparation tips for other job seekers - Listen carefully and than give answers. Answers should be crisp and to the point.

Assistant Manager Interview Questions & Answers

IFB user image Supriya Chowdhary

posted on 29 Nov 2017

Interview Questionnaire 

1 Question

  • Q1. WHY DO YOU WANT TO JOIN IFB WHERE DO YOU SEE YOURSELF IN NEXT 10 YEARS
  • Ans. 

    I want to join IFB because of its reputation for innovation and growth. In 10 years, I see myself as a successful leader within the company.

    • IFB's reputation for innovation and growth aligns with my career goals

    • I am excited about the opportunity to contribute to a dynamic team

    • In 10 years, I envision myself as a successful leader within IFB, driving strategic initiatives and mentoring others

  • Answered by AI

Interview Preparation Tips

Round: Resume Shortlist
Experience: EXCELLENT PRESENTATION

I appeared for an interview in Jan 2021.

Interview Questionnaire 

3 Questions

  • Q1. Past Experience
  • Q2. Handling market
  • Q3. Market durability

Interview Preparation Tips

Interview preparation tips for other job seekers - Just feel free to speak about your past job, automatically you'll be the one

Interview Questionnaire 

2 Questions

  • Q1. Basic HVAC knowledge like how Airconditioning works?
  • Ans. 

    Air conditioning cools air by removing heat and humidity, using a refrigeration cycle involving refrigerants.

    • 1. Refrigeration Cycle: Air conditioning systems use a refrigeration cycle, which involves evaporating and condensing refrigerants.

    • 2. Components: Key components include the compressor, condenser, expansion valve, and evaporator.

    • 3. Heat Exchange: The evaporator absorbs heat from indoor air, while the condenser re...

  • Answered by AI
  • Q2. What exactly your profile in your current company?
  • Ans. 

    I am currently working as a Senior Sales Executive in my current company.

    • Responsible for managing a team of sales representatives

    • Developing and implementing sales strategies to achieve targets

    • Building and maintaining relationships with key clients

    • Analyzing market trends and competitor activities

    • Preparing sales reports and presenting them to senior management

  • Answered by AI
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I appeared for an interview before Mar 2024, where I was asked the following questions.

  • Q1. Your experience in the current profile
  • Ans. 

    In my current role, I've honed my leadership skills and improved team performance through strategic planning and effective communication.

    • Led a team of 10 in achieving a 20% increase in sales over the last quarter by implementing targeted marketing strategies.

    • Developed and executed training programs that improved team productivity by 15%, enhancing overall operational efficiency.

    • Managed cross-departmental projects, ensu...

  • Answered by AI
  • Q2. Why do you want to join IFB
  • Ans. 

    I am drawn to IFB for its innovation, commitment to quality, and opportunities for professional growth in a dynamic environment.

    • IFB is known for its innovative products, such as advanced home appliances that enhance customer convenience.

    • The company's commitment to quality aligns with my personal values, as I believe in delivering excellence in every task.

    • I admire IFB's focus on sustainability and eco-friendly practices...

  • Answered by AI
Are these interview questions helpful?
Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Mar 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about your self
  • Ans. 

    Dynamic professional with 5 years of experience in management, skilled in team leadership and project execution.

    • Background: I hold a degree in Business Administration from XYZ University.

    • Experience: I have worked as a team leader in my previous role, successfully managing a team of 10.

    • Achievements: Increased team productivity by 20% through effective training and motivation strategies.

    • Skills: Proficient in project mana...

  • Answered by AI
  • Q2. Why you want to change
  • Q3. Why you not trying for the growth in same company
Round 3 - Case Study 

Sale service standard people cost

Round 4 - Group Discussion 

How you will increase sale

Interview Preparation Tips

Interview preparation tips for other job seekers - Please don’t join The hab by Usha and the rest company is very good.

Assistant Manager Interview Questions & Answers

Daikin user image Dushyant sogarwal

posted on 29 Aug 2023

Interview experience
4
Good
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Aug 2022. There were 6 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. About market size
Round 3 - Aptitude Test 

Sales skills and communication skills

Round 4 - Technical 

(1 Question)

  • Q1. HVAC related questions
Round 5 - HR 

(1 Question)

  • Q1. Last company work profile discussion and CTC
Round 6 - One-on-one 

(1 Question)

  • Q1. Technical and market size with all India head
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Campus Placement and was interviewed before Mar 2023. There were 3 interview rounds.

Round 1 - Group Discussion 

Random topic was given

Round 2 - Technical 

(1 Question)

  • Q1. Questions around domain expertise - marketing/operations
Round 3 - HR 

(1 Question)

  • Q1. Normal discussion with the manager

Whirlpool Interview FAQs

How many rounds are there in Whirlpool Customer Service Manager interview?
Whirlpool interview process usually has 2 rounds. The most common rounds in the Whirlpool interview process are Resume Shortlist and HR.

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Overall Interview Experience Rating

4/5

based on 1 interview experience

Difficulty level

Moderate 100%
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Whirlpool Customer Service Manager Salary
based on 4 salaries
₹1.2 L/yr - ₹17 L/yr
45% more than the average Customer Service Manager Salary in India
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Whirlpool Customer Service Manager Reviews and Ratings

based on 1 review

5.0/5

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5.0

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5.0

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5.0

Salary

5.0

Job security

5.0

Company culture

5.0

Promotions

5.0

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