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IndusInd Bank Customer Service Manager Interview Questions and Answers

Updated 5 Aug 2024

IndusInd Bank Customer Service Manager Interview Experiences

2 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Sales skills what if we want to sell a credit card to a random customer
  • Q2. Communication checking speak about any random topic

Interview Preparation Tips

Interview preparation tips for other job seekers - Good work place
And Good Hr and managers

Interview Questionnaire 

8 Questions

  • Q1. Tell me about your self
  • Q2. What is the purpose of joining this bank
  • Q3. Why should we hire you
  • Q4. Tell me about bank / and tell me about Indusind
  • Ans. 

    Indusind Bank is a private sector bank in India known for its innovative banking solutions and customer-centric approach.

    • Indusind Bank was founded in 1994 and is headquartered in Mumbai, India.

    • It offers a wide range of banking products and services including savings accounts, current accounts, loans, credit cards, and more.

    • Indusind Bank is known for its focus on technology and innovation, and has introduced several ind...

  • Answered by AI
  • Q5. Some Situation they will give you like if someone enter in your branch and the customer very very angry, what will you do
  • Q6. Related your education they will ask question
  • Q7. What is the purpose joining bank
  • Ans. 

    Joining a bank provides opportunities for career growth, job security, and the ability to help customers with their financial needs.

    • Career growth opportunities

    • Job security

    • Ability to help customers with financial needs

    • Access to financial products and services

    • Opportunities for professional development

    • Chance to work in a dynamic and challenging environment

  • Answered by AI
  • Q8. If you have experience related post so they will ask you question

Customer Service Manager Interview Questions Asked at Other Companies

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Q4. Do you have basic computer knowledge?
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Assistant Manager Interview Questions & Answers

Axis Bank user image Prasoon Shrivastava

posted on 5 May 2015

Interview Questionnaire 

4 Questions

  • Q1. Tell me about yourself
  • Q2. About Internship
  • Q3. Question related to finance
  • Q4. Will you able to build relationship with the customers

Interview Preparation Tips

Round: Test
Experience: Was easyJust to test simple logical and aptitude skills.
Tips: Keep regular check on the mathematical formulas it will help in clearing the test.

Round: HR Interview
Experience: Was fairly easy.Only some tricky questions.
Tips: Don't fake, be original.Be clear about the role and designation being offered.

General Tips: Ask them clearly about the role and compensation. If you have any doubts in your mind then ask HR present and then only proceed with the process.
Skills: Communication skills, Aptitude skills, Selling skills
College Name: IMT Nagpur

I appeared for an interview before May 2016.

Interview Questionnaire 

2 Questions

  • Q1. Financial background
  • Q2. Briefing about myself

Interview Preparation Tips

Round: Resume Shortlist
Experience: I uploaded my resume in career portal of axis bank from where I was shortlisted for next round of recruitment.
Tips: Resume should be captivating and impressive.

Round: Test
Experience: It included questions related to quantitative aptitude, English, reasoning.
Tips: Speed and accuracy matters a lot.
Duration: 1 hour
Total Questions: 100

Round: Technical + HR Interview
Experience: Few finance related terms were asked like CRR, SLR etc and rest was based on the fields you fill in your resume.
Tips: One should deeply study his/her resume as many questions comes from that and response should be given confidently.

I appeared for an interview before Aug 2016.

Interview Preparation Tips

Round: Resume Shortlist
Experience: My resume was shortlisted and I got a mail for an Entrance Exam.
Tips: Preparation of Quantitative problems.

Round: Test
Duration: 1 hour
Total Questions: 100

Skills: Communication And Confidence

I appeared for an interview in Jul 2017.

Interview Questionnaire 

1 Question

  • Q1. My working style

Interview Preparation Tips

Round: HR Interview
Experience: I am able this job
Tips: I have many quality

Round: Resume Shortlist
Experience: I am able this job
Tips: I have many quality

Skills: Working Under Pressure, Basic Knowledge Of How The Products In The Case Studies Work

I applied via Company Website and was interviewed in Mar 2018. There were 4 interview rounds.

Interview Preparation Tips

General Tips: I am mohd zaffer with three year computer diploma three year work experience in computer center lam interested for this bank job sir you gave me opportunity for this job
Skills: Computer Networking

I applied via Campus Placement and was interviewed before Oct 2020. There were 2 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and honest please reply
in precise manner be honest and reply in a fluent manner don't dare to silent if any question.is asked think before speak.

I applied via Campus Placement and was interviewed in May 2019. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. What is CIBIL
  • Ans. 

    CIBIL is a credit information company that maintains credit records of individuals and companies.

    • CIBIL stands for Credit Information Bureau (India) Limited.

    • It is a credit information company that collects and maintains credit records of individuals and companies.

    • CIBIL provides credit reports and scores to banks and other financial institutions to help them assess the creditworthiness of borrowers.

    • The credit score provi...

  • Answered by AI
  • Q2. What is ICRA rating and on which basis rating given
  • Ans. 

    ICRA rating is a credit rating given to companies based on their financial stability and creditworthiness.

    • ICRA stands for Investment Information and Credit Rating Agency.

    • The rating is given on a scale of 1 to 10, with 1 being the highest rating.

    • The rating is based on various factors such as financial performance, management quality, industry outlook, and external factors such as economic and political conditions.

    • ICRA r...

  • Answered by AI
  • Q3. What do you know about Banking
  • Ans. 

    Banking involves financial transactions, loans, investments, and other services provided by banks and financial institutions.

    • Banks provide financial services such as savings accounts, checking accounts, and loans.

    • Investment banking involves helping companies raise capital through stock offerings and bond sales.

    • Commercial banking involves providing loans to businesses and individuals.

    • Retail banking involves providing se...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and try to speak At first in A group discussion. Don't be aggressive
All the best 👍

I applied via Referral and was interviewed before Dec 2019. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Intoduction Selling ability Fluency in English, Hindi and Telugu

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident. Prepare your introduction well and know what jabe you mwntioned in your resume.
HRs are very friendly so, just smile and deliver.
All The Best

IndusInd Bank Interview FAQs

How many rounds are there in IndusInd Bank Customer Service Manager interview?
IndusInd Bank interview process usually has 1 rounds. The most common rounds in the IndusInd Bank interview process are HR.
How to prepare for IndusInd Bank Customer Service Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IndusInd Bank. The most common topics and skills that interviewers at IndusInd Bank expect are Customer Service Management, Insurance, Sales, Casa and Operations.
What are the top questions asked in IndusInd Bank Customer Service Manager interview?

Some of the top questions asked at the IndusInd Bank Customer Service Manager interview -

  1. tell me about bank / and tell me about Indus...read more
  2. What is the purpose joining b...read more
  3. Some Situation they will give you like if someone enter in your branch and the ...read more

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IndusInd Bank Customer Service Manager Interview Process

based on 1 interview

Interview experience

4
  
Good
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IndusInd Bank Customer Service Manager Salary
based on 183 salaries
₹1.8 L/yr - ₹5.7 L/yr
39% less than the average Customer Service Manager Salary in India
View more details

IndusInd Bank Customer Service Manager Reviews and Ratings

based on 70 reviews

3.2/5

Rating in categories

2.9

Skill development

3.0

Work-life balance

2.7

Salary

3.0

Job security

2.8

Company culture

3.0

Promotions

2.7

Work satisfaction

Explore 70 Reviews and Ratings
Program Manager - Customer Service

Gurgaon / Gurugram

2-7 Yrs

Not Disclosed

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