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IndusInd Bank Customer Service Manager Interview Questions and Answers

Updated 5 Aug 2024

IndusInd Bank Customer Service Manager Interview Experiences

2 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Sales skills what if we want to sell a credit card to a random customer
  • Q2. Communication checking speak about any random topic

Interview Preparation Tips

Interview preparation tips for other job seekers - Good work place
And Good Hr and managers

Interview Questionnaire 

8 Questions

  • Q1. Tell me about your self
  • Q2. What is the purpose of joining this bank
  • Q3. Why should we hire you
  • Q4. Tell me about bank / and tell me about Indusind
  • Ans. 

    Indusind Bank is a private sector bank in India known for its innovative banking solutions and customer-centric approach.

    • Indusind Bank was founded in 1994 and is headquartered in Mumbai, India.

    • It offers a wide range of banking products and services including savings accounts, current accounts, loans, credit cards, and more.

    • Indusind Bank is known for its focus on technology and innovation, and has introduced several ind...

  • Answered by AI
  • Q5. Some Situation they will give you like if someone enter in your branch and the customer very very angry, what will you do
  • Q6. Related your education they will ask question
  • Q7. What is the purpose joining bank
  • Ans. 

    Joining a bank provides opportunities for career growth, job security, and the ability to help customers with their financial needs.

    • Career growth opportunities

    • Job security

    • Ability to help customers with financial needs

    • Access to financial products and services

    • Opportunities for professional development

    • Chance to work in a dynamic and challenging environment

  • Answered by AI
  • Q8. If you have experience related post so they will ask you question

Customer Service Manager Interview Questions Asked at Other Companies

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Q3. How to handle customer and dealer channels
Q4. Do you have basic computer knowledge?
Q5. How would you explain how the sky looks like to a blind person?

Customer Service Manager Jobs at IndusInd Bank

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Interview questions from similar companies

I applied via Campus Placement

Interview Questionnaire 

5 Questions

  • Q1. 1. About yourself.
  • Q2. 2. What you wrote in resume, be aware of that.
  • Q3. 3. All about Axis Bank.
  • Q4. 4. Are you sure u want to do a sales.because in Axis Bank there is 20% of operations and 80% of sales (leads generation)
  • Q5. This is all about crack interview of Axis Bank.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident what you talking about,
Be yourself,
Do not add extra things,
Do your best.

Interview Questionnaire 

2 Questions

  • Q1. Strengh and weakness
  • Q2. Regarding sales

Interview Questionnaire 

1 Question

  • Q1. Work experience and communication skill

I applied via Referral and was interviewed in Aug 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Sell the pen in 5000 rs
  • Ans. 

    This pen is a premium quality writing instrument that offers a smooth and effortless writing experience.

    • The pen is made of high-quality materials that ensure durability and longevity.

    • It has a sleek and elegant design that makes it a perfect gift for professionals.

    • The pen comes with a refillable ink cartridge that can be easily replaced.

    • It writes smoothly and effortlessly, making it ideal for everyday use.

    • The pen is pri...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - When you give interview be confident you will crack easily

I applied via Company Website and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Share details of your previous job.
  • Q2. Why should we hire you?
  • Q3. What are your strengths and weaknesses?
  • Q4. Tell me about yourself.
  • Q5. What is marketing? What is sale?
  • Ans. 

    Marketing is the process of promoting and selling products or services to customers.

    • Marketing involves identifying customer needs and wants

    • Creating a product or service that meets those needs and wants

    • Promoting the product or service through advertising, sales, and other tactics

    • Building relationships with customers to encourage repeat business

    • Sales is the process of exchanging goods or services for money or other value

    • ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Wear proper dress code, if you not know answer of questions then you not answer.

I applied via Recruitment Consultant and was interviewed before Mar 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. All questions in MFI work in

Interview Preparation Tips

Interview preparation tips for other job seekers - My interview parson Raushan sir as par RSM

I applied via Referral and was interviewed in Oct 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Why should we hire you?

Interview Preparation Tips

Interview preparation tips for other job seekers - Have confidence that you deserve the post. Admit when you don't know the accurate answer of any question, but when you do answer be confident that you are right. Always be ready for discussions apart from your job role as well. All the best!!!

Interview Questionnaire 

1 Question

  • Q1. They asked about branch banking operations its taken around 20mins

Interview Preparation Tips

Interview preparation tips for other job seekers - simply prepare and attend, dont get nervous.all the best

IndusInd Bank Interview FAQs

How many rounds are there in IndusInd Bank Customer Service Manager interview?
IndusInd Bank interview process usually has 1 rounds. The most common rounds in the IndusInd Bank interview process are HR.
How to prepare for IndusInd Bank Customer Service Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IndusInd Bank. The most common topics and skills that interviewers at IndusInd Bank expect are Customer Service Management, Insurance, Sales, Casa and Operations.
What are the top questions asked in IndusInd Bank Customer Service Manager interview?

Some of the top questions asked at the IndusInd Bank Customer Service Manager interview -

  1. tell me about bank / and tell me about Indus...read more
  2. What is the purpose joining b...read more
  3. Some Situation they will give you like if someone enter in your branch and the ...read more

Tell us how to improve this page.

IndusInd Bank Customer Service Manager Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

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IndusInd Bank Customer Service Manager Salary
based on 183 salaries
₹1.8 L/yr - ₹5.7 L/yr
39% less than the average Customer Service Manager Salary in India
View more details

IndusInd Bank Customer Service Manager Reviews and Ratings

based on 70 reviews

3.2/5

Rating in categories

2.9

Skill development

3.0

Work-life balance

2.7

Salary

3.0

Job security

2.8

Company culture

3.0

Promotions

2.7

Work satisfaction

Explore 70 Reviews and Ratings
Program Manager - Customer Service

Gurgaon / Gurugram

2-7 Yrs

Not Disclosed

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