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I applied via Referral and was interviewed in Jan 2023. There were 3 interview rounds.
I applied via Company Website and was interviewed before Mar 2023. There was 1 interview round.
Customer support in terms of service involves providing assistance and resolving issues for customers.
Customer support involves addressing customer inquiries, concerns, and complaints.
It includes providing product information, troubleshooting technical issues, and processing orders or returns.
Customer support representatives must have good communication skills, patience, and empathy.
Examples of customer support channel...
Listen actively, empathize, apologize, offer solutions, and follow up.
Listen to the customer's concerns without interrupting.
Empathize with the customer's emotions and show understanding.
Apologize for any inconvenience caused, even if it wasn't directly your fault.
Offer solutions to address the customer's issue or concern.
Follow up with the customer to ensure their satisfaction and resolve any remaining issues.
Top trending discussions
I want to join this job because, I want to grow my career and enhance my skile and being a self independent
My strengthis my ability to stay organised and mange multiple tasks at once I have the projects dwon into smaller tasks and finding efficient ways to complete them and My weakness is that I something take too long finish tasks, but I am working on it.
A about my family background I have four members in my family including me my father is a farmer, my mother is a house wife also and my sister pursuing graduation
posted on 29 Dec 2024
I applied via Approached by Company and was interviewed in Nov 2024. There were 3 interview rounds.
It was a versant round from Pearson.
I applied via Naukri.com and was interviewed in Jun 2024. There were 2 interview rounds.
I am a dedicated and empathetic customer support executive with 5 years of experience in resolving customer issues and providing excellent service.
5 years of experience in customer support
Skilled in resolving customer issues
Strong communication and problem-solving skills
Empathetic and patient when dealing with customers
I applied for this job because of my passion for helping customers and resolving their issues.
Passion for customer service
Enjoy problem-solving
Previous experience in customer support roles
I believe my technical background will complement my customer support skills, allowing me to provide more efficient and effective solutions to customers.
My technical background gives me a strong foundation in problem-solving and analytical skills, which are essential in customer support roles.
I am passionate about helping people and enjoy interacting with customers, making me well-suited for a customer support role.
Wor...
Stay calm, listen actively, empathize, apologize, offer solutions, and escalate if necessary.
Remain calm and composed
Listen actively to the customer's concerns
Empathize with the customer's frustration
Apologize for any inconvenience caused
Offer solutions to address the customer's issue
If unable to resolve, escalate the matter to a supervisor
I applied via Naukri.com and was interviewed in Sep 2024. There was 1 interview round.
Listen to their concerns, empathize with them, offer solutions, and follow up to ensure satisfaction.
Listen actively to understand their concerns
Empathize with their emotions and show understanding
Apologize for any inconvenience caused
Offer solutions to address their issues
Follow up to ensure their satisfaction
Handle escalation calls by remaining calm, listening actively, empathizing with the customer, offering solutions, and escalating to a supervisor if necessary.
Remain calm and composed throughout the call
Listen actively to the customer's concerns and show empathy
Offer solutions or alternatives to address the issue
If unable to resolve, escalate the call to a supervisor or higher authority
Follow up with the customer to ens
I applied via Recruitment Consulltant and was interviewed in Mar 2024. There were 2 interview rounds.
English grammar, voice versent, story retelling
Listen to the customer, empathize with their concerns, provide solutions and options, and maintain a positive attitude.
Listen actively to understand the customer's perspective
Empathize with the customer's concerns and show understanding
Provide options and solutions that address the customer's needs
Maintain a positive and professional attitude throughout the interaction
Seek feedback and ensure the customer feels heard a
posted on 24 Oct 2024
Online test, where needed to type an email
I applied via Naukri.com and was interviewed in Feb 2024. There were 2 interview rounds.
based on 2 reviews
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