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Ladybird Web Solution Customer Support Executive Interview Questions and Answers

Updated 26 Mar 2024

Ladybird Web Solution Customer Support Executive Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jan 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(4 Questions)

  • Q1. Basics of IT as well as Comm skills
  • Ans. Experience with ITIL as well as customer support
  • Answered Anonymously
  • Q2. Customer Relationship
  • Ans. Dealing with full confidence and proper probing
  • Answered Anonymously
  • Q3. Are you flexible working in rotation shifts ?
  • Q4. Are you ok with the current package ?
Round 3 - HR 

(1 Question)

  • Q1. Expected Salary and JD

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep resume as per your skill set don't add anything related to extra which you don't have.

Must have web site access skills not as developer but as executive
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Mar 2023. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. What do you know about the customer support in terms of service?
  • Ans. 

    Customer support in terms of service involves providing assistance and resolving issues for customers.

    • Customer support involves addressing customer inquiries, concerns, and complaints.

    • It includes providing product information, troubleshooting technical issues, and processing orders or returns.

    • Customer support representatives must have good communication skills, patience, and empathy.

    • Examples of customer support channel...

  • Answered by AI
  • Q2. How would you support the angry customer?
  • Ans. 

    Listen actively, empathize, apologize, offer solutions, and follow up.

    • Listen to the customer's concerns without interrupting.

    • Empathize with the customer's emotions and show understanding.

    • Apologize for any inconvenience caused, even if it wasn't directly your fault.

    • Offer solutions to address the customer's issue or concern.

    • Follow up with the customer to ensure their satisfaction and resolve any remaining issues.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be positive and confident

Customer Support Executive Interview Questions Asked at Other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they ... read more
Q2. If customer is angry how can you make him understand
Q3. Do you have aadhaar card with phone number linked with it?
Q4. 1.what is customer support?
Q5. Customer satisfaction how can you provide.

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - HR 

(5 Questions)

  • Q1. Tell me about your self.
  • Q2. Why want to join this job.
  • Ans. 

    I want to join this job because, I want to grow my career and enhance my skile and being a self independent

  • Answered Anonymously
  • Q3. What is your weakness and strength?
  • Ans. 

    My strengthis my ability to stay organised and mange multiple tasks at once I have the projects dwon into smaller tasks and finding efficient ways to complete them and My weakness is that I something take too long finish tasks, but I am working on it.

  • Answered Anonymously
  • Q4. What are your career goals?
  • Q5. Tell me about your family background
  • Ans. 

    A about my family background I have four members in my family including me my father is a farmer, my mother is a house wife also and my sister pursuing graduation

  • Answered Anonymously
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Nov 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

It was a versant round from Pearson.

Round 2 - One-on-one 

(1 Question)

  • Q1. Manager asked basic questions related to CV. explained the job profile. checked the communication and stability.
Round 3 - HR 

(1 Question)

  • Q1. Basic salary expectations

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well for Versant as this is the entry point for it.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Jun 2024. There were 2 interview rounds.

Round 1 - Communication skills 

(2 Questions)

  • Q1. Tell me something about yourself?
  • Ans. 

    I am a dedicated and empathetic customer support executive with 5 years of experience in resolving customer issues and providing excellent service.

    • 5 years of experience in customer support

    • Skilled in resolving customer issues

    • Strong communication and problem-solving skills

    • Empathetic and patient when dealing with customers

  • Answered by AI
  • Q2. Why did you applied for this job?
  • Ans. 

    I applied for this job because of my passion for helping customers and resolving their issues.

    • Passion for customer service

    • Enjoy problem-solving

    • Previous experience in customer support roles

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. As you are from technical background why you want to join a BPO?
  • Ans. 

    I believe my technical background will complement my customer support skills, allowing me to provide more efficient and effective solutions to customers.

    • My technical background gives me a strong foundation in problem-solving and analytical skills, which are essential in customer support roles.

    • I am passionate about helping people and enjoy interacting with customers, making me well-suited for a customer support role.

    • Wor...

  • Answered by AI
  • Q2. How will handle this situation when a customer is angry and using cuss words?
  • Ans. 

    Stay calm, listen actively, empathize, apologize, offer solutions, and escalate if necessary.

    • Remain calm and composed

    • Listen actively to the customer's concerns

    • Empathize with the customer's frustration

    • Apologize for any inconvenience caused

    • Offer solutions to address the customer's issue

    • If unable to resolve, escalate the matter to a supervisor

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are from a technical background don't opt for this
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Java basics questions
  • Q2. Sql basics questions

Interview Preparation Tips

Interview preparation tips for other job seekers - it was good
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. How can you handle customer who angry
  • Ans. 

    Listen to their concerns, empathize with them, offer solutions, and follow up to ensure satisfaction.

    • Listen actively to understand their concerns

    • Empathize with their emotions and show understanding

    • Apologize for any inconvenience caused

    • Offer solutions to address their issues

    • Follow up to ensure their satisfaction

  • Answered by AI
  • Q2. How can you handle and escalation call
  • Ans. 

    Handle escalation calls by remaining calm, listening actively, empathizing with the customer, offering solutions, and escalating to a supervisor if necessary.

    • Remain calm and composed throughout the call

    • Listen actively to the customer's concerns and show empathy

    • Offer solutions or alternatives to address the issue

    • If unable to resolve, escalate the call to a supervisor or higher authority

    • Follow up with the customer to ens

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

English grammar, voice versent, story retelling

Round 2 - One-on-one 

(2 Questions)

  • Q1. Previous company job responsibilities
  • Q2. If customer is adamant how to convince the customer
  • Ans. 

    Listen to the customer, empathize with their concerns, provide solutions and options, and maintain a positive attitude.

    • Listen actively to understand the customer's perspective

    • Empathize with the customer's concerns and show understanding

    • Provide options and solutions that address the customer's needs

    • Maintain a positive and professional attitude throughout the interaction

    • Seek feedback and ensure the customer feels heard a

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare Online assignment rest versent
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. What you know about sutherland
Round 2 - Aptitude Test 

Online test, where needed to type an email

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Feb 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Basic introduction and about self questions
Round 2 - HR 

(1 Question)

  • Q1. Your point of view about this company

Interview Preparation Tips

Topics to prepare for Wipro Customer Support Executive interview:
  • Introduction about yourself
  • Information about this company
  • The perpose of coming in this role
Interview preparation tips for other job seekers - Be confident and have to fluent in English communication .

Ladybird Web Solution Interview FAQs

How many rounds are there in Ladybird Web Solution Customer Support Executive interview?
Ladybird Web Solution interview process usually has 2 rounds. The most common rounds in the Ladybird Web Solution interview process are Resume Shortlist, One-on-one Round and HR.
What are the top questions asked in Ladybird Web Solution Customer Support Executive interview?

Some of the top questions asked at the Ladybird Web Solution Customer Support Executive interview -

  1. What do you know about the customer support in terms of servi...read more
  2. How would you support the angry custom...read more
  3. Basics of IT as well as Comm ski...read more

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Ladybird Web Solution Customer Support Executive Reviews and Ratings

based on 2 reviews

2.0/5

Rating in categories

2.0

Skill development

1.5

Work-life balance

2.0

Salary

1.0

Job security

1.0

Company culture

1.5

Promotions

1.0

Work satisfaction

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