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Ladybird Web Solution Interview Questions and Answers
Ladybird Web Solution Interview Experiences
4 interviews found
Selected
I applied via Referral
Explain api's to non technical stakeholders
Interview Preparation Tips
Software Developer Trainee Interview Questions asked at other Companies
Selected
I applied via Referral and was interviewed in Jan 2023. There were 3 interview rounds.
(4 Questions)
- Q1. Basics of IT as well as Comm skills
- Ans. Experience with ITIL as well as customer support
- Q2. Customer Relationship
- Ans. Dealing with full confidence and proper probing
- Q3. Are you flexible working in rotation shifts ?
- Q4. Are you ok with the current package ?
(1 Question)
- Q1. Expected Salary and JD
Interview Preparation Tips
Must have web site access skills not as developer but as executive
Customer Support Executive Interview Questions asked at other Companies
Selected
I applied via Company Website and was interviewed before Mar 2023. There was 1 interview round.
(2 Questions)
- Q1. What do you know about the customer support in terms of service?
- Ans.
Customer support in terms of service involves providing assistance and resolving issues for customers.
Customer support involves addressing customer inquiries, concerns, and complaints.
It includes providing product information, troubleshooting technical issues, and processing orders or returns.
Customer support representatives must have good communication skills, patience, and empathy.
Examples of customer support channel...
- Q2. How would you support the angry customer?
- Ans.
Listen actively, empathize, apologize, offer solutions, and follow up.
Listen to the customer's concerns without interrupting.
Empathize with the customer's emotions and show understanding.
Apologize for any inconvenience caused, even if it wasn't directly your fault.
Offer solutions to address the customer's issue or concern.
Follow up with the customer to ensure their satisfaction and resolve any remaining issues.
Interview Preparation Tips
Customer Support Executive Interview Questions asked at other Companies
I applied via Naukri.com and was interviewed before Oct 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. About Self, Academics & Experience
Interview Preparation Tips
HR Executive Interview Questions asked at other Companies
Ladybird Web Solution interview questions for popular designations
Top trending discussions
Interview questions from similar companies
I applied via Naukri.com and was interviewed in Sep 2017. There were 6 interview rounds.
Interview Questionnaire
3 Questions
- Q1. VERSANT TEST(English language and voice test)
- Q2. You will hear small sentences in English and are asked to repeat them, you would hear a small paragraph in English and would be asked some questions regarding the paragraph you've heard
- Q3. Salary discussion
Interview Preparation Tips
Experience: Just asks to speak about our selves to test our English language skills
Round: Operations manager round
Experience: Normal questions about our experience and gives details about the process and estimates if we are fit their requirements
General Tips: Easy interview for any one with descent knowledge of English
Skills: Communication
Duration: <1 week
I applied via Naukri.com and was interviewed before Apr 2021. There were 2 interview rounds.
There are basic questions so we have to resolve.
Interview Preparation Tips
Customer Support Executive Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 22 Apr 2021
I applied via Referral and was interviewed in May 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. What did you do yesterday?
Interview Preparation Tips
Customer Support Executive Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 7 Jul 2021
I applied via Naukri.com and was interviewed before Jul 2020. There were 5 interview rounds.
Interview Questionnaire
4 Questions
- Q1. 1.what is customer support?
- Q2. 2. Types of customer support?
- Ans.
Types of customer support include phone support, email support, live chat support, self-service support, and social media support.
Phone support: Assisting customers over the phone.
Email support: Resolving customer queries through email communication.
Live chat support: Providing real-time assistance through chat platforms.
Self-service support: Offering online resources and FAQs for customers to find solutions independen...
- Q3. How to handle a frustrated customer
- Ans.
Listen actively, empathize, apologize, offer solutions, and follow up.
Listen actively to their concerns and let them vent their frustration.
Empathize with their situation and acknowledge their feelings.
Apologize for any inconvenience caused and take responsibility for the issue.
Offer solutions to resolve the problem and ask for their input.
Follow up with the customer to ensure their satisfaction and build a positive re...
- Q4. What can be customer queries?
- Ans.
Customer queries can range from product inquiries to technical issues and billing problems.
Product inquiries
Technical issues
Billing problems
Order status
Returns and refunds
Shipping and delivery
Account management
Complaints and feedback
Interview Preparation Tips
Customer Support Executive Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 19 Jul 2022
I applied via Recruitment Consulltant and was interviewed before Jul 2021. There was 1 interview round.
(3 Questions)
- Q1. Ask my introduction?
- Q2. And my last experience
- Q3. Check my ability to how speak with the customers.
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Apr 2021. There were 2 interview rounds.
Some multiple questions are coming and after that reading peragraph
After they are checking typing speed they provide 1 topic we have to right
Interview Preparation Tips
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Ladybird Web Solution Interview Process
based on 5 interviews
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Ladybird Web Solution Reviews and Ratings
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