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Khoros

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Khoros Associate Technical Support Engineer Interview Questions and Answers

Updated 17 Apr 2024

Khoros Associate Technical Support Engineer Interview Experiences

2 interviews found

Associate Technical Support Engineer Interview Questions & Answers

user image Anonymous

posted on 17 Apr 2024

Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. Write an email to customer who is angry and not happy with progress of case issued.
  • Ans. 

    Email template for addressing an angry customer unhappy with case progress

    • Acknowledge the customer's frustration and apologize for any inconvenience caused

    • Provide a brief update on the current status of the case

    • Assure the customer that you are actively working on resolving the issue

    • Offer a solution or timeline for when the issue will be resolved

    • Invite the customer to reach out if they have any further concerns or quest

    • Answered by AI
    Add your answer

Associate Technical Support Engineer Interview Questions & Answers

user image raj paurush

posted on 19 Jan 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Jul 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

Time based aptitude questions.
In which you have to 40questions in 20 minutes.
General aptitude questions.
Time management is important. Try to attempt all questions within time.

Round 2 - Technical 

(1 Question)

  • Q1. Technical interview with a panel One manager, one senior technical support engineer and one technical support engineer. You have to be confident what you have said. Linux, application servers, AWS, etc Rea...
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Senior manager asks you cultural fitment questions. He will just ask your introduction, last role and responsibilities.
    • Add your answer

Interview Preparation Tips

Topics to prepare for Khoros Associate Technical Support Engineer interview:
  • Linux
  • Application Server
  • AWS
  • JVM
  • Technical Support
Interview preparation tips for other job seekers - Be Confident

Associate Technical Support Engineer Interview Questions Asked at Other Companies

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Q1. How can you handle the bulk number of support cases at a time?
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asked in Salesforce
Q3. Rewrite a paragraph after reading the given paragraph in 5 min
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asked in Salesforce
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Technical Support Analyst Interview Questions & Answers

Workday user image Anonymous

posted on 28 Oct 2024

Interview experience
3
Average
Difficulty level
Easy
Process Duration
-
Result
No response

I was interviewed in Sep 2024.

Round 1 - One-on-one 

(5 Questions)

  • Q1. Tell me about yourself which is not on resume
    • Add your answer
  • Q2. Scenario based questions for customer interaction knowledge check eg how to handle difficult customer,critical users etc
    • Add your answer
  • Q3. Basics of troubleshooting tools
    • Add your answer
  • Q4. As it was just for checking learning agility,asked me about me learing experience in previous company,certifications,how to prioritize issues incase of multiple sev1 issues
    • Add your answer
  • Q5. Have you handles sev1/sev2 all at once,how did you interacted
  • Ans. 

    Yes, I have handled multiple sev1/sev2 incidents simultaneously by prioritizing tasks and communicating effectively.

    • Prioritized tasks based on severity and impact on users

    • Communicated with stakeholders to provide updates and manage expectations

    • Coordinated with other team members to resolve issues efficiently

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident,stay calm,learn about company before appearing and prepare well according to JD provided

Technical Support Engineer Interview Questions & Answers

SailPoint Technologies user image Anonymous

posted on 14 Feb 2022

I applied via Referral and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Java Tomcat Questions Troubleshooting Methods Ticketing tool
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please prepare for JAVA, as product is in java
More about working at Khoros

Khoros Interview FAQs

How many rounds are there in Khoros Associate Technical Support Engineer interview?
Khoros interview process usually has 2 rounds. The most common rounds in the Khoros interview process are Technical, Aptitude Test and One-on-one Round.
How to prepare for Khoros Associate Technical Support Engineer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Khoros. The most common topics and skills that interviewers at Khoros expect are HTML, Java, Javascript and Linux.
What are the top questions asked in Khoros Associate Technical Support Engineer interview?

Some of the top questions asked at the Khoros Associate Technical Support Engineer interview -

  1. Write an email to customer who is angry and not happy with progress of case iss...read more
  2. Technical interview with a panel One manager, one senior technical support engi...read more
  3. Senior manager asks you cultural fitment questions. He will just ask your intr...read more

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Khoros Associate Technical Support Engineer Salary
based on 21 salaries
₹7.6 L/yr - ₹10 L/yr
43% more than the average Associate Technical Support Engineer Salary in India
View more details
Khoros Salaries in India
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