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I applied via Referral and was interviewed in Oct 2020. There were 5 interview rounds.
Handling an impatient customer requires active listening, empathy, and clear communication.
Listen actively to the customer's concerns and acknowledge their frustration.
Show empathy by putting yourself in their shoes and understanding their perspective.
Communicate clearly and honestly about the situation and what steps can be taken to resolve it.
Offer solutions or alternatives to help alleviate their frustration.
Follow ...
Communicate with the customer and provide regular updates on the progress of the issue.
Request an update from the engineers and communicate the same to the customer.
Provide an estimated timeline based on the severity of the issue and the resources available.
Ensure that the customer is aware of any potential delays or roadblocks.
Offer alternative solutions or workarounds if possible.
My strength lies in my analytical skills, attention to detail, and ability to identify cost-saving opportunities.
Strong analytical skills to identify trends and patterns in data
Attention to detail to ensure accuracy in procurement processes
Ability to identify cost-saving opportunities through negotiation and vendor management
I handle contracting by following a structured process to negotiate and finalize agreements with vendors.
Developing clear contract requirements
Negotiating terms and pricing with vendors
Reviewing and finalizing contracts
Ensuring compliance with legal and company policies
Maintaining relationships with vendors for ongoing contract management
I applied via Instahyre and was interviewed in Nov 2023. There were 4 interview rounds.
Cpding questions along with pther quantitative and qualitative questions
Discussion with manager about background and other details.
posted on 19 Jan 2024
I applied via LinkedIn and was interviewed in Jul 2023. There were 3 interview rounds.
Time based aptitude questions.
In which you have to 40questions in 20 minutes.
General aptitude questions.
Time management is important. Try to attempt all questions within time.
Khoros interview questions for popular designations
I applied via LinkedIn and was interviewed in Jul 2023. There was 1 interview round.
Get interview-ready with Top Khoros Interview Questions
Find all anagrams in a string
Create a hashmap to store the frequency of characters in the input string
Iterate through the input string and check if the frequency of characters matches the hashmap for each substring of the same length
Store the substrings that are anagrams in an array and return it
Email template for addressing an angry customer unhappy with case progress
Acknowledge the customer's frustration and apologize for any inconvenience caused
Provide a brief update on the current status of the case
Assure the customer that you are actively working on resolving the issue
Offer a solution or timeline for when the issue will be resolved
Invite the customer to reach out if they have any further concerns or quest
I applied via LinkedIn and was interviewed in Jun 2023. There were 3 interview rounds.
Presentation Round accompanied by Insight Analysis
I applied via Instahyre and was interviewed in Aug 2022. There were 3 interview rounds.
Some kind of cognitive test. Test was easy but a bit practice is necessary. 40 qstns in 20 mins.
Types of qstns :
1. comparing images and find the odd one.(around 10 qstns).
2. question on ratios.
3. Qstns on pi chart and bar graphs (like what is the percentage of certain portion out of whole).
4. Qstns on average (basic).
Advice: prepare the resources shared by HR.
I applied via Recruitment Consulltant and was interviewed in Aug 2022. There were 4 interview rounds.
As per their policy, they use to take an aptitude test for all designations, which is not tuff but you should be quick to solve 40 MCQ in 20 minutes.
They will give you a scenario to right a mail on that to convince the customer.
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The duration of Khoros interview process can vary, but typically it takes about less than 2 weeks to complete.
based on 14 interviews
Interview experience
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