10+ Khoros Interview Questions and Answers

Communicate with the customer and provide regular updates on the progress of the issue.

• Request an update from the engineers and communicate the same to the customer.

• Provide an estimated timeline based on the severity of the issue and the resources available.

• Ensure that the customer is aware of any potential delays or roadblocks.

• Offer alternative solutions or workarounds if possible.

Email template for addressing an angry customer unhappy with case progress

• Acknowledge the customer's frustration and apologize for any inconvenience caused

• Provide a brief update on the current status of the case

• Assure the customer that you are actively working on resolving the issue

• Offer a solution or timeline for when the issue will be resolved

• Invite the customer to reach out if they have any further concerns or questions

Generate permutations of a given string

• Use recursion to generate all possible permutations

• Swap characters in the string to create different permutations

• Base case: when the string length is 1, return the string as a permutation

Cloning a singly linked list with random pointers involves creating a deep copy of the list while maintaining the random pointers.

• Create a new node for each node in the original list and insert it next to the original node.

• Update the random pointers of the new nodes to point to the corresponding new nodes.

• Separate the original and cloned lists by adjusting the next pointers.

Handling an impatient customer requires active listening, empathy, and clear communication.

• Listen actively to the customer's concerns and acknowledge their frustration.

• Show empathy by putting yourself in their shoes and understanding their perspective.

• Communicate clearly and honestly about the situation and what steps can be taken to resolve it.

• Offer solutions or alternatives to help alleviate their frustration.

• Follow up with the customer to ensure their satisfaction and addr...read more

Zig Zag Tree Traversal is a method of traversing a binary tree in a zig-zag pattern.

• Start traversal from the root node

• Alternate between going left and right at each level

• Use a stack or queue data structure for traversal

• Example: For a binary tree with nodes 1, 2, 3, 4, 5, the zig-zag traversal would be 1, 3, 2, 4, 5

Find the maximum value in a sliding window of a given size in an array.

• Use a deque to store indices of elements in the current window

• Keep the deque sorted in decreasing order of element values

• Pop elements from the deque that are out of the current window

• The front of the deque will always have the maximum element in the window

Remove duplicates from an array

• Use a hash table to keep track of seen elements

• Iterate through the array and add non-duplicate elements to a new array

• Use the Set data structure to remove duplicates

Check if two strings are valid anagrams of each other

• Create a character count map for each string

• Compare the character count maps to check if they are equal

• Return true if they are valid anagrams, false otherwise

My strength lies in my analytical skills, attention to detail, and ability to identify cost-saving opportunities.

• Strong analytical skills to identify trends and patterns in data

• Attention to detail to ensure accuracy in procurement processes

• Ability to identify cost-saving opportunities through negotiation and vendor management

I handle contracting by following a structured process to negotiate and finalize agreements with vendors.

• Developing clear contract requirements

• Negotiating terms and pricing with vendors

• Reviewing and finalizing contracts

• Ensuring compliance with legal and company policies

• Maintaining relationships with vendors for ongoing contract management