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1 Khoros Job
Site Reliability Engineer III
Khoros
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
At Khoros, our passion is to help the world s best brands create customers for life. We build products we re proud of, and we re passionate about customer success. As part of the Vista Equity family, you ll receive best-in-class development opportunities and the ability to work with global brand customers like Samsung, HP, Sony, and Visa.
We are seeking to recruit a Sr. Site Reliability Engineer within our Mission Critical Support to support our Infrastructure, production data, and applications. This position is based out of Bangalore, supporting Global locations. This position will involve managing various critical Khoros applications that are hosted on the AWS cloud. The Team manages a diverse range of services that reside on predominantly Linux and UNIX servers. The team manages the development, QA, pre-production, and production environments. The role involves close liaison with application development, networks, security, management systems, storage, and database teams. This is a Senior Site reliability engineer role with more of a specialist role and should maintain high technical troubleshooting skills as well as play an important role in problem resolution.
About the role:
About the role:
- Manage environments on the Cloud.
- Major work would be on handling Khoros application installations and troubleshooting application issues on Linux-based systems.
- Application patching, which applies product-specific application fixes to assembly and production systems.
- End-to-end application/product testing.
- Maintain strong links with 1st Level groups as well as Development groups.
- Maintain relationships with integrators to ensure operational requirements are met.
- Management of change required to support product enhancement and growth.
- Provision and maintenance of documentation on system configurations and databases, as well as defining methods of working and daily operational procedures. Co-ordination and liaison with operational, product, and development groups in support of projects for business continuity or service enhancements.
- To follow the defined project, implementation, and support processes.
- To follow departmental change management procedures in defining, planning, and implementing change so that service disruption is minimized and adherence to Service Level Agreements is ensured.
- Follow defined incident and problem management procedures in order to log and track issues relating to past problems until satisfactory resolution.
- On-call responsibilities are required for this Role.
- Perform related duties as assigned or requested.
- Perform the Incident root cause analysis.
- Liaison with application development, networks, security, management systems, storage, and database teams to resolve respective issues.
- Determine and correctly resolve server related issues and incidents in a timely manner.
- Have the ability to run with projects/issues solo as well as work in a team environment.
- Minimum 6+ years experience in cloud technologies with Linux Operating systems. Minimum of 2 years experience with various software applications, including Linux administration and troubleshooting.
- DevOps in AWS: Experience in AWS DevOps-specific services (CodeBuilt, Code Deploy, CodePipeline, ECS, EKS, able to set up CI/CD pipeline on AWS
- Be a Team Player - work in a collaborative team-oriented environment, share information, respect diverse ideas, and interact with customers and, partner with cross-functional and remote teams.
- Be Curious & Innovative - continuously update yourself with next-generation technology, and development tools, and contribute to process development practices. Evaluate new technologies and software products to determine the feasibility and desirability of incorporating capabilities within the companys products.
- Be Agile - with a strong sense of urgency and a desire to work in a fast-paced, dynamic environment to deliver solutions against strict timelines.
About you:
- ITIL-based release management processes.
- Experience with Web Applications, Good experience on Java based Applications.
- Experience in scripting.
- Knowledge of any software programming language.
- Knowledge on Database
- Working knowledge of some scripting languages (Shell, Perl, Python).
- Working knowledge of SQL commands
- Good analytical skills (root cause analysis and creating solutions to resolve incidents).
- Good verbal and written communication skills.
- Have a strong desire to identify ways to improve processes and documentation.
About Khoros
The Khoros platform connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management so brands can listen, respond, and act on customer conversations- creating deep relationships and fostering brand loyalty and advocacy.
Khoros offers a great working environment and competitive compensation and benefits packages. Were looking for fast-thinking, innovative, passionate team players who enjoy brainstorming new ideas, working with the best and brightest in the social media software industry.
Our Core Values
Accountability - We embrace an ownership mentality
Customer-Centricity - We are obsessed with achieving customer value
Agility - We move with urgency and purpose
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Site Reliability Engineer 2 roles with real interview advice
Top Khoros Site Reliability Engineer 2 Interview Questions
Q1. What to do if the engineers have not given any ETA for the fix , how can you give an update to the customer?
asked in
Software Engineer interview
Q2. Write an email to customer who is angry and not happy with progress of case issued.
Q3. Generate the Permutations for the given String
asked in
Software Engineer2 interview
What people at Khoros are saying
Rating based on 1 Site Reliability Engineer 2
review
Anonymous · Engineering - Software & QA
in Bangalore / Bengaluru
Likes
Awesome awesome awesome awesome awesome
- Salary - Good
+6 more
Dislikes
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Site Reliability Engineer 2 salary at Khoros
reported by
1
employee
₹14.4
L/yr - ₹18.4
L/yr
31%
less
than the average Site Reliability Engineer 2 Salary in India
View more details
What Khoros employees are saying about work life
based on 69 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Khoros Benefits
View more benefits
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