Kaya Skin Clinic Customer Care Executive Interview Questions and Answers

Q1. What is sales ?
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Q1. Where the cover Areya and total team members ex company business amount
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Q2. Total chenal handling
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Q1. Questions around my current role. Explained what the job would be about. Questions around the Understanding of SEO Questions Around The Understanding of copywriting
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There was a blog, few instagram copies and a a simple product promotional plan to design for social media

Q1. Salary discussion
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Q1. What is Sales?what is PO
Ans. 
Sales is the process of selling products or services to customers in exchange for money.
• Sales involves identifying potential customers

• Sales includes presenting products or services to customers

• Sales requires negotiating prices and terms

• Sales involves closing deals and generating revenue

• Purchase Order (PO) is a document issued by a buyer to a seller indicating the type, quantity, and agreed price of products or services
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Q2. Introduce yourself
Ans. 
I am a dedicated and experienced Customer Support Executive with a strong background in resolving customer issues and providing exceptional service.
• Over 5 years of experience in customer support roles

• Skilled in handling customer inquiries and complaints

• Proficient in using CRM software to track customer interactions

• Excellent communication and problem-solving skills

• Received multiple awards for outstanding customer servic
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Q1. Introduce yourself
Ans. 
I am a dedicated and experienced Customer Support Executive with a strong background in resolving customer issues and providing excellent service.
• Explain your relevant experience in customer support roles

• Highlight your skills in problem-solving and communication

• Mention any specific achievements or certifications in customer service

• Discuss your approach to handling difficult customers or situations
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Q2. Any offer in hand
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Q1. Academic Background- Share your academic experiences
Ans. 
I have a strong academic background with degrees in business and management.
• Bachelor's degree in Business Administration from XYZ University

• Master's degree in Management from ABC University

• Continued professional development through executive education programs

• Published research papers on strategic management

• Served as a guest lecturer at various business schools
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Q2. Why do you want to join this company
Ans. 
I want to join this company because of its strong reputation, innovative culture, and opportunities for growth.
• Strong reputation: The company has a proven track record of success and is highly regarded in the industry.

• Innovative culture: The company encourages creativity and embraces new ideas, which aligns with my own approach to problem-solving.

• Opportunities for growth: The company offers various career development p...read more
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Q3. How would you plan a product
Ans. 
To plan a product, you need to conduct market research, define goals, create a roadmap, develop a prototype, test and iterate, and finally launch and market the product.
• Conduct market research to identify customer needs and market trends

• Define clear goals and objectives for the product

• Create a product roadmap outlining the key milestones and timeline

• Develop a prototype to validate the product concept

• Test the prototype ...read more
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Q1. What are your salary expectations?
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I expect a competitive salary that reflects my experience and the responsibilities of the role.
• I am looking for a salary that is commensurate with my skills and qualifications.

• I have researched the market rates for similar positions and expect to be compensated accordingly.

• I am open to discussing the salary range for this role based on the overall compensation package.

• I value fair compensation that recognizes my contri
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Q2. What is your family background?
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Q3. Share details of your previous job.
Ans. 
I was the Chief Operating Officer at XYZ Corporation, responsible for overseeing all operational aspects of the company.
• Managed a team of 500+ employees across multiple departments

• Developed and implemented strategic plans to improve efficiency and productivity

• Led successful cost-cutting initiatives resulting in a 20% reduction in expenses

• Implemented new technology systems to streamline operations and enhance customer e...read more
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Q4. Why are you looking for a change?
Ans. 
Seeking new challenges and opportunities for growth.
• Looking for a role that offers more responsibility and leadership opportunities.

• Interested in working in a different industry to broaden my experience.

• Seeking a company with a strong culture and values that align with my own.

• Want to be part of a dynamic and innovative team.

• Desire to make a bigger impact and contribute to the success of a new organization.
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Q5. Tell me about yourself.
Ans. 
Experienced senior executive with a proven track record in leading successful teams and driving business growth.
• Over 15 years of experience in senior leadership roles

• Strong strategic planning and execution skills

• Expertise in driving operational efficiency and cost optimization

• Proven ability to build and maintain high-performing teams

• Track record of delivering results and exceeding targets

• Experience in leading cross-fun...read more
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Q1. Why I leav my last job and why I want to join there company?
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Q2. How was my experience in last company?
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Q3. Why I want that job
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Q4. Who was my ex employer?
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