Lotus Herbals Private Limited Customer Service Associate Interview Questions and Answers

The main role and responsibility of an Area Sales Manager (ASM) is to oversee and manage the sales operations within a designated area.

• Developing and implementing sales strategies to achieve targets

• Managing and motivating the sales team

• Building and maintaining relationships with key clients

• Analyzing market trends and competitor activities

• Monitoring sales performance and providing regular reports

• Identifying opportunitie...read more

The key factors of new product launches include market research, product development, marketing strategy, and effective communication.

• Market research helps identify customer needs and preferences.

• Product development involves creating a high-quality and innovative product.

• Marketing strategy determines the target market, pricing, promotion, and distribution channels.

• Effective communication ensures that the product's feat...read more

I take reporting and manage sales goals by setting clear targets, monitoring progress, and providing support and guidance to the sales team.

• Set clear and achievable sales goals for the team

• Regularly monitor and analyze sales performance

• Provide feedback and guidance to the sales team to improve performance

• Implement effective sales reporting systems

• Collaborate with other departments to align sales goals with overall comp...read more

Attending customers requires active listening, empathy, and product knowledge.

• Greet customers warmly and make eye contact.

• Ask open-ended questions to understand their needs.

• Listen actively and show empathy.

• Offer personalized recommendations based on their preferences.

• Demonstrate product knowledge and explain features and benefits.

• Provide excellent customer service and follow up with them.

• Handle complaints and resolve i