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based on 22.6k Reviews

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Jio Customer Care Associate Interview Questions and Answers

Updated 9 Sep 2024

Jio Customer Care Associate Interview Experiences

2 interviews found

Customer Care Associate Interview Questions & Answers

user image Anonymous

posted on 9 Sep 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Aug 2024. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. What do you have experience
  • Ans. 

    I have experience working in customer service roles for over 5 years.

    • Worked as a Customer Service Representative for XYZ Company for 3 years

    • Handled customer inquiries, resolved complaints, and provided product information

    • Trained new employees on customer service best practices

    • Utilized CRM software to track customer interactions and feedback

    • Answered by AI
    Add your answer
  • Q2. What do you have qualifications
  • Ans. 

    I have a Bachelor's degree in Business Administration and 2 years of experience in customer service.

    • Bachelor's degree in Business Administration

    • 2 years of experience in customer service

    • Answered by AI
    Add your answer
  • Q3. Where do you live
  • Ans. 

    I live in a cozy apartment in downtown Seattle.

    • I live in downtown Seattle

    • I have a cozy apartment

    • My neighborhood is vibrant and lively

    • Answered by AI
    Add your answer
  • Q4. What is the favorite platform for calling job
  • Ans. 

    My favorite platform for calling job is the phone.

    • Phone calls are more personal and allow for better communication

    • Phone calls are more immediate and can help resolve issues quickly

    • Phone calls can help build rapport with customers

    • Examples: using a company-provided phone, using a personal cell phone

    • Answered by AI
    Add your answer
  • Q5. What do you have
    • Add your answer

Customer Care Associate Interview Questions & Answers

user image Anonymous

posted on 30 Jul 2022

I applied via Naukri.com and was interviewed in Jun 2022. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Best work Nice pic my friend is coming up to the
  • Ans. Haha you have W Bush tax cuts and I was
    • Answered Anonymously
    Add your answer
  • Q2. Ann so much fun to be there for
    • Add your answer

Interview Preparation Tips

Topics to prepare for Jio Customer Care Associate interview:
  • Flash
  • Photoshop
Interview preparation tips for other job seekers - Bs ND you want me to go to sleep now 👶 👧 I was going on

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Interview questions from similar companies

Customer Care Associate Interview Questions & Answers

Vodafone Idea user image Anonymous

posted on 1 Sep 2022

I applied via Walk-in and was interviewed in Aug 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Tele phonic round from hr
    • Add your answer
  • Q2. Typing test on type master application
    • Add your answer
Round 3 - HR 

(7 Questions)

  • Q1. Tell something about yourself,about your hobby
    • Add your answer
  • Q2. Hr may ask you would you be able to work on shifts
    • Add your answer
  • Q3. Hr may ask you about your past job expirence
    • Add your answer
  • Q4. Hr may ask you about about basic computer knowledge
    • Add your answer
  • Q5. Hr may ask about how many languages you can speak
    • Add your answer
  • Q6. Hr may ask you to write on any topic for a minute of time
    • Add your answer
  • Q7. Hr may ask to say about your fevorite musician related few lines in english
    • Add your answer
Round 4 - Group Discussion 

Topic was personal introduction in 1 minute for each candidates

Interview Preparation Tips

Topics to prepare for Vodafone Idea Customer Care Associate interview:
  • self indroduction
  • typeing
  • Patience
  • resume
  • good body language
  • fluency in english will help you
Interview preparation tips for other job seekers - This is a best job for new comer, for technical knowledge people, people who have more language knowledge, people who love phone and internet knowledge..make a good resume, wel groom,be confident, have patientece,some time a day long you need to wait for your tern, team work,computer basic knowledge is enough but if you know more can help your client, clint may rude on call you must have calm mind and present mid to deal with different clients..

Customer Service Executive Interview Questions & Answers

Tata Communications user image Anonymous

posted on 2 Jan 2025

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Adsdfasf esdfgg gsdfdsf sdfsdf
    • Add your answer
  • Q2. Vsdfgdg ghsdfsd gfafdf
    • Add your answer
Round 2 - Technical 

(2 Questions)

  • Q1. Afdfad dfasdfad fadfdas dfasddf
    • Add your answer
  • Q2. A
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Aadf adf adfasd adsf
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - don't join service delivery department by any chance work environment is very bad higher management like DGM, AVP and VP doesn't look for employee well being.

Customer Care Executive Interview Questions & Answers

BT E Serv user image Anonymous

posted on 17 May 2024

Interview experience
2
Poor
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Apr 2024. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Difference between empathy and sympathy, talking in a random topic for 2 minutes.
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. Basic comms test but instead of assessment they do it face to face.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don’t waste your time. They reject you for the smallest things saying you are nor good enough. I was there till 5. Went there at 10 only 2 rounds happened for me and i was rejected for comms even being a previous employee for 3.5 in Amazon for international voice process.

Customer Service Executive Interview Questions & Answers

Tata Teleservices user image Anonymous

posted on 17 Oct 2022

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. About service delivery
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Explain how to deliver service to customer

Non Voice Customer Care Executive Interview Questions & Answers

Connect Broadband user image Anonymous

posted on 15 Apr 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - HR 

(5 Questions)

  • Q1. Self intro and why should I hire you
    • Add your answer
  • Q2. What are your strengths
    • Add your answer
  • Q3. What are your career goals
    • Add your answer
  • Q4. What are your weakness
    • Add your answer
  • Q5. How many languages do you speak
    • Add your answer
Round 2 - Assignment 

Grammar vocubulary aptitude reasoning

Customer Care Executive Interview Questions & Answers

Reliance Communications user image Anonymous

posted on 8 Dec 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Dec 2023. There were 3 interview rounds.

Round 1 - Assignment 

Basic English knowledge

Round 2 - HR 

(2 Questions)

  • Q1. Tell about your self
    • Add your answer
  • Q2. Is there any experience in this field
    • Add your answer
Round 3 - Behavioral 

(2 Questions)

  • Q1. Testing your communication skills
    • Add your answer
  • Q2. Cheking fluency in hindi and English
    • Add your answer

Interview Preparation Tips

Topics to prepare for Reliance Communications Customer Care Executive interview:
  • Strong Communication Skills
  • Fluency
  • Listening
  • Public Speaking
Interview preparation tips for other job seekers - Try to work in your communication skills. It will help you to get the job. Very friendly interviews.

Customer Care Representative Interview Questions & Answers

Bharti Airtel user image Anonymous

posted on 29 Jul 2021

I applied via Naukri.com and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. About yourself, what is service and sales, how can you sale your products , sale me your pen,
    • Add your answer
  • Q2. Description about you your qualifications and experiences of previous job
    • Add your answer
  • Q3. Different ideas about products selling
  • Ans. 

    Different ideas about product selling

    • Understanding customer needs and preferences

    • Highlighting unique features and benefits

    • Offering promotions and discounts

    • Providing excellent customer service

    • Creating a sense of urgency to buy

    • Tailoring sales approach to individual customers

    • Answered by AI
    Add your answer
  • Q4. Why a customer buy anything from you like a pen figure out the points
  • Ans. 

    Customers buy from us because we offer quality products and excellent customer service.

    • We offer a wide range of high-quality products to choose from.

    • Our prices are competitive and affordable.

    • We provide excellent customer service and support.

    • We offer fast and reliable shipping and delivery options.

    • We have a hassle-free return and exchange policy.

    • We offer special promotions and discounts to our loyal customers.

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was tough and total 4 round interview like HR round, then VC round then AMCAT test and Face to Face interview

Customer Care Associate Interview Questions & Answers

Vodafone Idea user image Anonymous

posted on 1 Sep 2022

I applied via Walk-in and was interviewed in Aug 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Tele phonic round from hr
    • Add your answer
  • Q2. Typing test on type master application
    • Add your answer
Round 3 - HR 

(7 Questions)

  • Q1. Tell something about yourself,about your hobby
    • Add your answer
  • Q2. Hr may ask you would you be able to work on shifts
    • Add your answer
  • Q3. Hr may ask you about your past job expirence
    • Add your answer
  • Q4. Hr may ask you about about basic computer knowledge
    • Add your answer
  • Q5. Hr may ask about how many languages you can speak
    • Add your answer
  • Q6. Hr may ask you to write on any topic for a minute of time
    • Add your answer
  • Q7. Hr may ask to say about your fevorite musician related few lines in english
    • Add your answer
Round 4 - Group Discussion 

Topic was personal introduction in 1 minute for each candidates

Interview Preparation Tips

Topics to prepare for Vodafone Idea Customer Care Associate interview:
  • self indroduction
  • typeing
  • Patience
  • resume
  • good body language
  • fluency in english will help you
Interview preparation tips for other job seekers - This is a best job for new comer, for technical knowledge people, people who have more language knowledge, people who love phone and internet knowledge..make a good resume, wel groom,be confident, have patientece,some time a day long you need to wait for your tern, team work,computer basic knowledge is enough but if you know more can help your client, clint may rude on call you must have calm mind and present mid to deal with different clients..
More about working at Jio

Jio Interview FAQs

How many rounds are there in Jio Customer Care Associate interview?
Jio interview process usually has 1 rounds. The most common rounds in the Jio interview process are HR and One-on-one Round.

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Jio Customer Care Associate Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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Jio Customer Care Associate Salary
based on 14 salaries
₹1.2 L/yr - ₹3.1 L/yr
14% less than the average Customer Care Associate Salary in India
View more details

Jio Customer Care Associate Reviews and Ratings

based on 4 reviews

3.4/5

Rating in categories

3.0

Skill development

3.0

Work-life balance

3.0

Salary

3.0

Job security

3.4

Company culture

2.7

Promotions

3.4

Work satisfaction

Explore 4 Reviews and Ratings
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