Jio Customer Care Associate Interview Questions and Answers

Aptitude test format from all questions

Q1. Self introduction
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Q2. Introduce our family
Ans. 
Our family is a close-knit group of individuals who are dedicated to providing exceptional customer care services.
• We prioritize customer satisfaction above all else

• We value teamwork and collaboration

• We are committed to continuous improvement and learning

• We strive to create a positive and welcoming environment for both customers and team members
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Q1. What is your name
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Q2. What is the strength
Ans. 
My strength lies in my ability to empathize with customers and provide personalized solutions to their problems.
• Strong communication skills

• Active listening

• Empathy and understanding

• Problem-solving abilities

• Patience and calmness

• Ability to handle difficult customers

• Product knowledge

• Time management

• Positive attitude
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Q3. What is your long term goal
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Q4. What is weakness
Ans. 
My weakness is that I can be overly critical of my own work.
• I tend to be a perfectionist and can spend too much time on a task to ensure it is flawless.

• I often find it difficult to delegate tasks to others because I want to ensure they are done correctly.

• I sometimes struggle with accepting constructive criticism and take it personally.

• An example of this weakness is when I was working on a project and spent extra hours ...read more
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GD can a term work of the company. work based on person to person can mantain both of Group Discussion.

Speed ,formula ,ration and time percentage ,distance.are the aptitude test.

Q1. Brief Introduction
Ans. Gave brief introduction about myself and future plans.
Answered by Harsh Bawa
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Q1. Tell me more about yourself and why do u want to join BPO
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Q1. With Team leader
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Q2. Introduction, communication skills and typing speed
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Q1. Introduction and experience with other companies
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Amazon versant test. Writing speaking listening reading

Q1. Expected salary
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Q2. Introduction background
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Q3. How you handle stress
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Q1. Tell about yourself, Tell about your habbits, Tell me a story on your own.
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Q2. What do you do in your free time?
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Q1. What makes you want to work for our company?
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Typing speed test (3 trails) to get the highest typing speed