Jet Airways Service Advisor Interview Questions and Answers

It was test of English listening and comprehension.

Q1. Introduce yourself
Ans. Good evening, my name is xyz. I did my schooling from xyz and have been doing my bachelor's in xyz since. I just got graduated recently.
Answered Anonymously
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Q2. What are your hobbies ?
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Q3. Told them I liked reading and gave them summary of my last read book. They might ask you how your last day went or about your last trip to check your english and communication skills by asking you about ra...read more
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Q4. Why join our company ?
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Q5. Told them I see my future in aviation and that they're one of the leading ones I could work for, given their prominent history. Told some tidbits related to the company.
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Q1. Introduce yourself
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Q2. How you spend yesterday
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Q1. Basic questions were asked.
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Q2. Experience if any
Ans. 
I have 5 years of experience working as a Service Advisor in the automotive industry.
• Managed customer inquiries and concerns

• Scheduled service appointments and communicated with technicians

• Provided estimates and recommendations for repairs

• Processed payments and invoices

• Maintained customer satisfaction and retention
Answered by AI
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Q3. Basic communication knowledge
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Q4. Experience of customer experience
Ans. 
I have 5 years of experience in customer service, ensuring customer satisfaction through effective communication and problem-solving.
• 5 years of experience in customer service

• Focus on ensuring customer satisfaction

• Effective communication skills

• Strong problem-solving abilities
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Q5. How to handle irate customers
Ans. 
Listen actively, empathize, remain calm, offer solutions, follow up
• Listen to their concerns without interrupting

• Empathize with their frustration and apologize for any inconvenience

• Remain calm and composed, even if the customer is being aggressive

• Offer solutions to address their issues and make things right

• Follow up with the customer to ensure their satisfaction and build trust
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Q1. Knowledge about the travel and British airways in particular
Ans. My own travel experiences in a very positive manner and basic knowledge about British airways and travel industry and major GDS software used around the world. Just be very confident and try to personalize your answers
Answered by Mandeep Singh
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Q2. Questions pertaining to past work experiences and family and educational background
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Q3. Elaborate on your past job roles and discuss as much you on how you have dealt with your clients and customer and always make an example with story where you did your best to help the customer despite the ...read more
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Q4. Salary expectations and you have to be assertive here
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It was an easy test, some basic aptitude skills like numbers, logic, directions, english grammar, etc. would help you sail through the test easily.
Focus on timer as well,

Q1. Basic questions on introduction, travel industry and tourism, situation-based puzzles as well Major focus on communication skills.
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Q1. Introduction. Previous job roles
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Q2. About CallBA and British Airways
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Q3. Hobbies related questions.
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General English Aptitude for testing basic English comm skills.