Jet Airways Ground Staff Interview Questions and Answers

Like puzzles and synonyms

Q1. Tell me about yourself
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Q2. Why should i hire u
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It was good. They asked general questions about Aviation and personal questions

A case study was given which was pf medium level

Q1. How do you plan to achieve your career goals?
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Q2. How do you deal with pressure or stressful situations?
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Q3. What would your first few months look like in this role?
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Q4. What’s your work style?
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Q5. What’s your management style?
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Q1. Tell me something about your self. About SpiceJet. Why should be hire you. Where r u from recently.
Ans. I was tell all about my self and tell HR questions answers
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Q2. HR questions mention above.
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They was gave one topic and apeak about main points.

We all must be in time in any where.

Q1. About bus and training
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Q2. How many types of boair are there
Ans. 
There are two main types of aircraft: fixed-wing and rotary-wing.
• Fixed-wing aircraft include airplanes and gliders.

• Rotary-wing aircraft include helicopters and autogyros.
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It was good. They asked general questions about Aviation and personal questions

A case study was given which was pf medium level

Q1. What is customer service ? How would you handle clients ? What is customer satisfaction?
Ans. 
Customer service is the provision of assistance and support to customers before, during, and after a purchase or interaction.
• Customer service involves actively listening to customers and addressing their needs and concerns.

• It requires effective communication and problem-solving skills.

• Handling clients involves being friendly, patient, and empathetic.

• Customer satisfaction is the measure of how well a customer's expectat...read more
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Q2. How would you handle customer complaints?
Ans. 
I would listen to the customer, empathize with their situation, and offer a solution to resolve the issue.
• Listen actively to the customer's complaint and let them express their concerns fully.

• Empathize with the customer and acknowledge their frustration.

• Offer a solution to resolve the issue, such as a refund, exchange, or alternative option.

• Follow up with the customer to ensure their satisfaction and prevent future com
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