Go First Ground Staff Interview Questions and Answers

Q1. Tell me about yourself.
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Q2. Tell me about your family?
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Q1. What is customer service ? How would you handle clients ? What is customer satisfaction?
Ans. 
Customer service is the provision of assistance and support to customers before, during, and after a purchase or interaction.
• Customer service involves actively listening to customers and addressing their needs and concerns.

• It requires effective communication and problem-solving skills.

• Handling clients involves being friendly, patient, and empathetic.

• Customer satisfaction is the measure of how well a customer's expectat...read more
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Q2. How would you handle customer complaints?
Ans. 
I would listen to the customer, empathize with their situation, and offer a solution to resolve the issue.
• Listen actively to the customer's complaint and let them express their concerns fully.

• Empathize with the customer and acknowledge their frustration.

• Offer a solution to resolve the issue, such as a refund, exchange, or alternative option.

• Follow up with the customer to ensure their satisfaction and prevent future com
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Q1. Tell me something about your self. About SpiceJet. Why should be hire you. Where r u from recently.
Ans. I was tell all about my self and tell HR questions answers
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Q2. HR questions mention above.
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They was gave one topic and apeak about main points.