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iQor Global Services Customer Service Representative Interview Questions and Answers for Freshers

Updated 3 Jun 2024

iQor Global Services Customer Service Representative Interview Experiences for Freshers

1 interview found

Customer Service Representative Interview Questions & Answers

user image Anonymous

posted on 14 Feb 2023

Interview experience
3
Average
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Aug 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. How was your previous company experience?
  • Ans. 

    I had a positive experience at my previous company.

    • Received extensive training in customer service techniques

    • Handled a high volume of customer inquiries and resolved issues efficiently

    • Received positive feedback from customers for my helpful and friendly demeanor

    • Collaborated with team members to improve customer satisfaction ratings

    • Utilized CRM software to track customer interactions and maintain accurate records

    • Answered by AI
    View 1 more answer
  • Q2. What were your KPIs in last organisation?
  • Ans. 

    My KPIs in my last organization were focused on customer satisfaction, response time, and first call resolution.

    • Customer satisfaction: Ensuring customers were happy with the service provided

    • Response time: Responding to customer inquiries within a specified timeframe

    • First call resolution: Resolving customer issues on the first call without the need for follow-up

    • Example: Achieving a customer satisfaction rating of 95% or...

    • Answered by AI
    Add your answer
Round 3 - Client Interview 

(3 Questions)

  • Q1. What is your expected salary?
  • Ans. 

    I am open to discussing salary based on the responsibilities and requirements of the position.

    • I believe that compensation should be fair and competitive within the industry.

    • I am more focused on finding the right fit and opportunity rather than a specific salary.

    • I am open to negotiation and would like to learn more about the benefits and growth opportunities offered by the company.

    • I am confident that my skills and exper...

    • Answered by AI
    Add your answer
  • Q2. Why should we give you that much salary?
  • Ans. 

    I have the necessary skills, experience, and dedication to excel in this role and contribute to the success of the company.

    • I have a proven track record of providing exceptional customer service and resolving issues effectively.

    • I possess excellent communication and interpersonal skills, which are essential for building strong relationships with customers.

    • I am highly motivated and committed to delivering results, ensurin...

    • Answered by AI
    Add your answer
  • Q3. How was your experience with last organisation?
  • Ans. 

    My experience with my last organization was positive and rewarding.

    • I had the opportunity to work with a diverse team and learn from experienced professionals.

    • I received regular training and support to enhance my customer service skills.

    • I consistently met or exceeded performance targets, receiving recognition for my achievements.

    • I enjoyed building relationships with customers and resolving their issues effectively.

    • I app...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident no matter what. All they gonna see is your confidence and you comm skills.

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"Hi everyone, I have a 90-day notice period and actively seeking new job opportunities. However, I haven't received any interview calls yet due to this notice period. I would appreciate any advice on how to navigate this situation. Additionally, if I update my profile to indicate that I am serving my notice period (even though I’m not), how should I handle questions regarding this during interviews? Any guidance or referrals would be greatly appreciated.I am looking for opportunities in ad tech field now.Thank you!"
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Interview questions from similar companies

Customer Service Representative Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 8 May 2022

I applied via Job Fair and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

This was on grammar, spelling and punctuation. Likewise, it was about how to handle disgruntled customers.

Interview Preparation Tips

Interview preparation tips for other job seekers - Ensure you know how to handle disgruntled customers.

Customer Service Representative Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 19 Oct 2022

I applied via Recruitment Consulltant and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Tell me about yourself Why Concentrix
    • Add your answer
  • Q2. What do you know about bpo and why bpo?
  • Ans. 

    BPO stands for Business Process Outsourcing. It is a practice of hiring a third-party company to handle non-core business activities.

    • BPO helps companies to focus on their core competencies and reduce costs.

    • It provides access to a larger talent pool and specialized skills.

    • BPO services include customer support, technical support, data entry, and back-office operations.

    • Examples of BPO companies are Accenture, Genpact, and...

    • Answered by AI
    Add your answer
  • Q3. Further plans about education
    • Add your answer
  • Q4. Family background and general questions
    • Add your answer
  • Q5. How long you see your self in the company
    • Add your answer

Interview Preparation Tips

Topics to prepare for Concentrix Corporation Customer Service Representative interview:
  • Grammar
  • English Typing
Interview preparation tips for other job seekers - Practice on your grammar and pronounciation. Do not talk too much or too less just stick with the question

Customer Service Representative Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 8 May 2022

I applied via Job Fair and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Was on grammar, spelling and punctuation.

Interview Preparation Tips

Interview preparation tips for other job seekers - Ensure that you are aware on how to handle disgruntled customers.

Customer Service Representative Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 25 Sep 2021

I applied via Recruitment Consultant and was interviewed before Sep 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. About yourself
    • Add your answer
  • Q2. Be prepared and confident. They only check your communication skills and how well you can answer their questions.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and well behaved. Keep a pleasant smile. Don't hesitate to ask them to repeat the question. Its normal to being nervous.

Customer Service Representative Interview Questions & Answers

Teleperformance user image

posted on 11 Mar 2022

I applied via Walk-in and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Speak about the given topic for 1 minute
  • Ans. 

    The importance of active listening in customer service

    • Active listening involves paying full attention to the customer and understanding their needs

    • It helps build rapport and trust with the customer

    • Examples of active listening include paraphrasing, asking clarifying questions, and providing feedback

    • Active listening can lead to better problem-solving and conflict resolution

    • It is important to avoid interrupting the custom

    • Answered by AI
    Add your answer
Round 2 - Telephonic Call 

(1 Question)

  • Q1. You must give the answer within 5 seconds on the phone
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep your calm and give every answer only after understanding the question correctly

Customer Service Representative Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 2 Sep 2020

I applied via Recruitment Consultant and was interviewed in Aug 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. First is versant round about grammar question, for voice and non voice round
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just give your best and improve communication skills

Customer Service Representative Interview Questions & Answers

Teleperformance user image Anonymous

posted on 15 Sep 2021

I applied via Recruitment Consultant and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Why you have choosen BPO sector
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Stay confident, Be prepared about the designation you have applied.

Customer Service Representative Interview Questions & Answers

IKS Health user image Anonymous

posted on 7 Jun 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself? Why should we hire you? Do you know eob?
    • Add your answer
  • Q2. What was your last job?
    • Add your answer

Customer Service Representative Interview Questions & Answers

R1 RCM user image Anonymous

posted on 22 Nov 2024

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Oct 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. What do you know about customer service
  • Ans. 

    Customer service involves providing assistance and support to customers before, during, and after a purchase.

    • Customer service is all about meeting the needs and expectations of customers.

    • It involves actively listening to customers, addressing their concerns, and finding solutions to their problems.

    • Providing timely and accurate information, being courteous and empathetic, and going above and beyond to ensure customer sa...

    • Answered by AI
    Add your answer
  • Q2. Why do you wanna work here
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - All the best
More about working at iQor Global Services

iQor Global Services Interview FAQs

How many rounds are there in iQor Global Services Customer Service Representative interview for freshers?
iQor Global Services interview process for freshers usually has 3 rounds. The most common rounds in the iQor Global Services interview process for freshers are Resume Shortlist, HR and Client Interview.
How to prepare for iQor Global Services Customer Service Representative interview for freshers?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at iQor Global Services. The most common topics and skills that interviewers at iQor Global Services expect are Customer Service, Night Shift, Operations, US Shift and customer care.

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iQor Global Services Interviews By Designations

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iQor Global Services Customer Service Representative Interview Process for Freshers

based on 1 interview

Interview experience

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Average
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iQor Global Services Customer Service Representative Salary
based on 6 salaries
₹2.8 L/yr - ₹4.8 L/yr
20% more than the average Customer Service Representative Salary in India
View more details

iQor Global Services Customer Service Representative Reviews and Ratings

based on 2 reviews

4.1/5

Rating in categories

4.1

Skill development

4.1

Work-life balance

4.1

Salary

3.1

Job security

4.1

Company culture

4.1

Promotions

4.1

Work satisfaction

Explore 2 Reviews and Ratings
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