Infosys Senior Test Engineer Lead Interview Questions and Answers

Q1. Can you tell me about yourself?
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Q2. What is the process for conducting capacity planning?
Ans. 
Capacity planning involves forecasting future resource needs and ensuring that the necessary resources are available.
• Identify current resource usage and performance levels

• Forecast future resource needs based on growth projections

• Determine any potential bottlenecks or constraints

• Allocate resources accordingly to meet future demands

• Regularly review and adjust the capacity plan as needed
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Q3. What is the process for creating a Standard Operating Procedure (SOP)?
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Creating a Standard Operating Procedure involves identifying the process, documenting steps, obtaining feedback, and finalizing the SOP.
• Identify the process or task that needs an SOP

• Document each step involved in the process

• Obtain feedback from relevant stakeholders for improvements

• Finalize the SOP with clear instructions and guidelines

• Regularly review and update the SOP as needed
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Q4. How do you handle transitions?
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I handle transitions by communicating effectively, setting clear expectations, and providing support to team members.
• Communicate openly and transparently with team members about upcoming changes

• Set clear expectations and goals for the transition period

• Provide support and resources to help team members adjust to the changes

• Lead by example and remain positive and adaptable during transitions
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Q5. How do you provide feedback?
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I provide feedback by being specific, timely, and constructive.
• Be specific about what was done well and what needs improvement

• Provide feedback in a timely manner to address issues promptly

• Offer constructive criticism and suggestions for improvement

• Encourage open communication and dialogue for feedback to be effective
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Q6. Can you describe a situation in which you had to handle an escalation call from a customer, and how you managed it?
Ans. 
Handled an escalation call by actively listening, empathizing, and offering a solution.
• Remain calm and composed while listening to the customer's concerns.

• Empathize with the customer and acknowledge their frustration.

• Offer a solution or escalate the issue to a higher authority if necessary.

• Follow up with the customer to ensure their issue has been resolved satisfactorily.
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Q7. Can you describe a situation in which you encountered a conflict between two team members and explain how you managed that situation?
Ans. 
Managed conflict between team members by facilitating open communication and finding common ground.
• Addressed the issue privately to understand each team member's perspective

• Encouraged open communication and active listening to resolve misunderstandings

• Facilitated a team meeting to discuss the conflict and find common ground

• Established clear expectations and guidelines for future interactions
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Q8. What Key Performance Indicators (KPIs) have you worked with?
Ans. 
I have worked with KPIs such as sales targets, customer satisfaction scores, employee productivity metrics, and project completion rates.
• Sales targets

• Customer satisfaction scores

• Employee productivity metrics

• Project completion rates
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Q9. How did you establish end-to-end operations when setting up a new process?
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I established end-to-end operations by defining clear processes, assigning roles, providing training, and monitoring performance.
• Defined clear processes from start to finish

• Assigned roles and responsibilities to team members

• Provided training and resources to ensure understanding and proficiency

• Monitored performance and made adjustments as needed
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Q1. Basic ServiceNow questions like business rules, script include, ui policies etc
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Q2. Scenario based question like, what should be the approach if you need have a common drop-down field across multiple catalog items with dynamic options.
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Q3. Live coding like, write a code to print an user and the hierarchy of their managers
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Q1. Basic portal questions, like how to update a widget without reloading the screen, how to pass data between client script and server script in widget.
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Q2. Questions around Virtual Agent like, How will you build a topic where the bot's response changes based on user's input. Which tables store the conversation between user and bot
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Q3. Basic HRSD questions as well.
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Q1. MOSFETs, Amplifiers, RC Circuits, Op-Amps etc
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Q2. Digital electronics questions on logic gates, sequential circuits and combinational circuits
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Q3. Coding in Verilog, SV, SVA
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Q1. Project Related Questions
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Q2. Job profile related questions
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Q1. Typical HR Interview
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Program for duplicate removal and sorting

Q1. Technical in detail
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Q1. Qualification and experience
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Q2. About my previous organization
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Q1. Was on team leader
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Q1. Collection, hashmap, concurrent hash map. Hash table.
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Q2. Collection, multithreading, synchronization locks
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Q1. COBOL SCNEARIO BASED QUESTIONS
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Q1. Toughest coding done so far
Ans. 
Implementing a complex algorithm for optimizing search results in a large-scale e-commerce platform.
• Developed a custom search algorithm to improve search relevance and speed

• Implemented data structures like trie and inverted index for efficient search

• Optimized the algorithm to handle millions of products and user queries

• Used techniques like caching and parallel processing to enhance performance
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Q1. Remove duplicates in an array
Ans. 
Use a hash set to remove duplicates in an array of strings
• Create a hash set to store unique elements

• Iterate through the array and add each element to the hash set

• Convert the hash set back to an array to get the unique elements
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Q2. What is react virtual DOM
Ans. 
React virtual DOM is a lightweight copy of the actual DOM, used for efficient updates and rendering in React applications.
• Virtual DOM is a concept where a lightweight copy of the actual DOM is created in memory.

• React uses virtual DOM to efficiently update and render components without directly manipulating the actual DOM.

• When changes are made to the virtual DOM, React calculates the most efficient way to update the act...read more
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Q3. React hooks with example
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React hooks are functions that let you use state and other React features without writing a class.
• React hooks were introduced in React 16.8 to allow functional components to have state and lifecycle methods.

• useState() is a hook that allows you to add state to functional components.

• useEffect() is a hook that allows you to perform side effects in functional components.

• useContext() is a hook that allows you to use the con...read more
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