Indiamart Intermesh Interview Questions, Process, and Tips

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Q1. What are your location preferences for work?
Ans. 
I am open to working in various locations based on the job opportunity and company culture.
• Open to relocation for the right opportunity

• Prefer urban areas with access to transportation

• Interested in locations with a strong market potential

• Flexible with travel requirements
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Q1. Why did you choose IndiaMART?
Ans. 
I chose IndiaMART for its strong reputation in the industry and its wide network of buyers and sellers.
• IndiaMART is a well-established platform with a large customer base

• It offers a wide range of products and services, catering to various industries

• The platform provides a user-friendly interface for both buyers and sellers

• IndiaMART has a strong reputation for reliability and trustworthiness in the market
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Q1. How to filter easy way of the candidate?
Ans. 
Filtering candidates can be done by assessing their communication skills, problem-solving abilities, and customer service experience.
• Assess communication skills through a mock customer interaction scenario.

• Evaluate problem-solving abilities by presenting a challenging customer support case and asking for potential solutions.

• Review customer service experience by asking about previous roles and responsibilities in custom...read more
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Q2. How to select the hard worker candidate?
Ans. 
Selecting a hard worker candidate involves assessing their work ethic, dedication, and consistency.
• Look for candidates who have a track record of meeting deadlines and exceeding expectations.

• Ask about their previous work experiences and how they handled challenging situations.

• Consider their willingness to take on additional responsibilities and go the extra mile.

• Evaluate their ability to prioritize tasks and manage the...read more
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Q3. What is bb&e-com?
Ans. 
bb&e-com is a customer support software platform that helps businesses manage and streamline their customer interactions.
• Customer support software platform

• Helps businesses manage customer interactions

• Streamlines customer support processes
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Q4. What us customer handling?
Ans. 
Customer handling is the process of interacting with customers to address their needs, concerns, and inquiries in a professional and efficient manner.
• Listening actively to customers' concerns and questions

• Providing accurate and timely information or solutions

• Maintaining a positive and helpful attitude

• Resolving conflicts or issues effectively

• Following up with customers to ensure satisfaction
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Q5. What you know about customer handling?
Ans. 
Customer handling involves effectively communicating with customers to address their needs and concerns.
• Active listening to understand customer issues

• Empathy to show understanding and care towards customers

• Problem-solving skills to find solutions to customer problems

• Patience to handle difficult customers calmly

• Clear communication to provide information and updates to customers

• Conflict resolution to resolve disputes and
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Q6. What is bb & e-com?
Ans. 
BB & E-com stands for Business to Business and E-commerce.
• BB refers to Business to Business transactions between companies.

• E-com refers to E-commerce, which involves buying and selling goods or services over the internet.

• BB & E-com are important aspects of modern business operations.

• Examples: Amazon selling products to other businesses (BB) and consumers (E-com).
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Q1. One on one Round
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Q2. What is your name
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Q3. What is your background
Ans. I have completed BBA with retail management , MBA only 6 subject.
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Q4. Tell me about yourself
Ans. I am Rishabh Sanyal from Kolkata my father's name is Tapas Sanyal he is a retired manager of Central Bank of India and my mother bis a business woman and I am the only son of my parents.
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Q5. Why you prefer this job?
Ans. Because it is a big online marketing platform in India. It will enhance my experience and knowledge.
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Q6. Can you do this job properly?
Ans. Yes I shall try my best.
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Q7. Which type of jobs you want?
Ans. I like data entry and customer handling.
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Q8. You know about customer handling?
Ans. 
Yes, I have experience in customer handling.
• I have worked in customer service roles where I interacted with customers on a daily basis.

• I am skilled in resolving customer complaints and providing excellent service.

• I am able to remain calm and professional in challenging situations.

• I have received positive feedback from customers for my communication and problem-solving skills.
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Q9. What is customer handling?
Ans. 
Customer handling is the process of interacting with customers to address their needs, concerns, and inquiries in a professional and efficient manner.
• Listening actively to customers to understand their needs

• Communicating clearly and effectively to provide information or solutions

• Resolving customer complaints or issues in a timely manner

• Maintaining a positive attitude and professional demeanor

• Building rapport and trust ...read more
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Q10. What is your salary expectation?
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Q11. Have you any experience?
Ans. Yes I had worked in an e commerce compay.
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Q12. What is your previous company 's name?
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Q13. What was your previous salary?
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Q1. What is B2B Sales
Ans. 
B2B sales refers to business-to-business sales, where companies sell products or services to other businesses rather than individual consumers.
• Involves selling products or services to other businesses

• Focuses on building relationships with other businesses

• Often involves longer sales cycles and larger deal sizes

• Examples include selling software to a company for their internal use or selling office supplies to a business
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Q1. What difficulties did you face as an employee in your previous job?
Ans. 
I faced difficulties in managing multiple projects simultaneously and meeting tight deadlines.
• Balancing workload between multiple projects

• Meeting tight deadlines

• Handling unexpected changes in project scope
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Q2. About yourself
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Q1. What is b2b platform
Ans. 
B2B platform refers to a business-to-business online marketplace where companies can buy and sell products or services to each other.
• Connects businesses with suppliers, distributors, and other partners

• Facilitates transactions between businesses

• Provides a centralized platform for B2B interactions

• Examples: Alibaba, Amazon Business, ThomasNet
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Q2. What is sales explain sales top points
Ans. 
Sales is the process of selling products or services to customers in exchange for money or other forms of compensation.
• Sales involves identifying potential customers and persuading them to make a purchase.

• Building relationships with customers is crucial in sales to ensure repeat business.

• Understanding the needs and preferences of customers helps in tailoring sales pitches and closing deals.

• Effective communication skill...read more
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Q3. Tell me your struggle
Ans. 
My struggle has been balancing my work responsibilities with my personal life.
• Struggle with time management

• Difficulty in setting boundaries between work and personal life

• Feeling overwhelmed with workload

• Striving to maintain a healthy work-life balance
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Q1. What is indiamart
Ans. 
IndiaMART is an online marketplace connecting buyers and sellers in India.
• IndiaMART is one of the largest online B2B marketplace in India.

• It connects buyers with suppliers across various industries.

• Suppliers can list their products and services on IndiaMART for buyers to discover and purchase.

• Buyers can search for products, compare prices, and contact suppliers directly.

• IndiaMART offers a platform for businesses to exp
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Q2. What is difference sales and customer support
Ans. 
Sales involves selling products or services, while customer support involves assisting customers with issues or questions.
• Sales focuses on persuading customers to make a purchase, while customer support focuses on resolving customer concerns.

• Sales is proactive in generating revenue, while customer support is reactive in addressing customer needs.

• Sales typically involves reaching out to potential customers, while custom...read more
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Q3. Tell mẹ business development value in company
Ans. 
Business development adds value to a company by identifying new opportunities, building relationships, and increasing revenue.
• Identifying new market opportunities for growth

• Building strategic partnerships with other businesses

• Increasing revenue through sales and marketing efforts

• Expanding the company's customer base

• Improving brand awareness and reputation
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