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I applied via Walk-in and was interviewed in Sep 2022. There were 2 interview rounds.
I applied via Naukri.com and was interviewed before Mar 2023. There was 1 interview round.
KRA stands for Key Result Area and KPI stands for Key Performance Indicator. They are used to measure an individual's or team's performance.
KRA defines the main areas of responsibility for an individual or team.
KPIs are specific metrics used to measure performance within those areas.
Examples of KPIs include sales targets, customer satisfaction scores, and project completion rates.
posted on 11 May 2023
I applied via Walk-in and was interviewed before May 2022. There were 3 interview rounds.
Normal Aptitude Test
I applied via Walk-in and was interviewed before Mar 2021. There was 1 interview round.
I appeared for an interview before Mar 2024.
Political views and your current supporting party.
posted on 20 Sep 2022
I applied via Referral and was interviewed in Dec 2021. There were 2 interview rounds.
Customer service is the provision of assistance and support to customers before, during, and after a purchase or interaction.
Customer service involves addressing customer inquiries, concerns, and complaints.
It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.
Customer service can be provided through various channels such as phone, email, chat, o...
Inbound refers to receiving communication or requests, while outbound refers to initiating communication or making requests.
Inbound involves receiving calls, messages, or requests from customers or clients.
Outbound involves making calls, sending messages, or initiating contact with customers or clients.
Inbound focuses on addressing customer inquiries, providing support, or handling complaints.
Outbound focuses on sales ...
posted on 15 Dec 2023
I applied via Recruitment Consulltant and was interviewed in Nov 2023. There were 2 interview rounds.
posted on 27 Feb 2025
I appeared for an interview before Feb 2024.
KPIs and KRAs for a Team Lead include metrics related to team performance, productivity, quality, and leadership.
Monitoring team productivity and efficiency
Ensuring team meets deadlines and targets
Quality of work delivered by the team
Team member satisfaction and engagement
Leadership and mentorship provided to team members
I plan to manage team shrinkage by closely monitoring performance, providing support and training, and implementing retention strategies.
Regularly monitor team performance to identify any issues or trends
Provide support and training to help team members improve their skills and performance
Implement retention strategies such as career development opportunities, recognition programs, and competitive compensation
Address a...
posted on 18 Mar 2024
I applied via Company Website and was interviewed in Sep 2023. There were 5 interview rounds.
posted on 28 Aug 2024
You are a leading company in the tech industry known for innovation and cutting-edge products.
Known for innovation and cutting-edge products
Leading company in the tech industry
Highly respected in the field
based on 3 interviews
Interview experience
based on 38 reviews
Rating in categories
Customer Service Executive
2.3k
salaries
| ₹0.9 L/yr - ₹6 L/yr |
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| ₹1.2 L/yr - ₹7 L/yr |
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| ₹1 L/yr - ₹6 L/yr |
Customer Support Executive
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| ₹1.1 L/yr - ₹6 L/yr |
Senior Customer Service Executive
1.2k
salaries
| ₹1.1 L/yr - ₹6.6 L/yr |
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