Upload Button Icon Add office photos
Premium Employer

i

This company page is being actively managed by IDFC FIRST Bank Team. If you also belong to the team, you can get access from here

IDFC FIRST Bank Verified Tick

Compare button icon Compare button icon Compare
4.0

based on 9.7k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

zig zag pattern zig zag pattern

Filter interviews by

IDFC FIRST Bank Customer Service Manager Interview Questions and Answers

Updated 27 Nov 2022

IDFC FIRST Bank Customer Service Manager Interview Experiences

3 interviews found

Interview Questionnaire 

1 Question

  • Q1. Related Branch Banking and my role.

Interview Preparation Tips

Interview preparation tips for other job seekers - We should know the process of our role and responsibility.

Customer Service Manager Interview Questions & Answers

user image Raghu shejwadkar

posted on 27 Nov 2022

I applied via Walk-in and was interviewed in May 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

It’s normal McQ test about calculation

Round 3 - One-on-one 

(2 Questions)

  • Q1. If experience in work den related to that they ask questions
  • Q2. About yourself and y you need to join banking sector

Interview Preparation Tips

Interview preparation tips for other job seekers - Always Be confident and tell what you know if don’t know den tell it that I don’t know

I applied via Recruitment Consultant and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About my previous job,about the audit in bank and they mainly focus on sells portion and insurance

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Sales skills what if we want to sell a credit card to a random customer
  • Q2. Communication checking speak about any random topic

Interview Preparation Tips

Interview preparation tips for other job seekers - Good work place
And Good Hr and managers
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Jun 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What would my first month look like if I were hired for this position? What do you like most about working here? How do you measure success in this role? What qualities do outstanding employees at this com...
  • Q2. Customer service

Interview Preparation Tips

Interview preparation tips for other job seekers - Sure, here are some tips for job seekers:

1. **Identify your career goals**: Before you start your job search, it's important to have a clear idea of what you want to achieve in your career. This will help you focus your search and find the right opportunities².

2. **Dedicate time to the search**: Job hunting can be a full-time job in itself. Set aside time each day to research job openings, tailor your resume and cover letter, and apply for positions².

3. **Don’t limit your search to online resources**: While online job boards and company websites are great resources, don't forget to network with people in your industry and attend job fairs and other events²³.

4. **Make networking part of your everyday life**: Networking is one of the most effective ways to find a job. Reach out to former colleagues, attend industry events, and join professional organizations².

5. **Keep yourself busy**: While you're looking for a job, consider volunteering or taking on freelance work. This will help you stay active and engaged in your field, and can also help you build your network².

6. **Optimize your LinkedIn profile**: LinkedIn is a powerful tool for job seekers. Make sure your profile is up-to-date.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Oct 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

Normal Maths problems

Round 2 - HR 

(1 Question)

  • Q1. Basic working comfort Salary negotiation Experience

I applied via Recruitment Consultant and was interviewed in Jul 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. This organisation sailryyy high

Interview Preparation Tips

Interview preparation tips for other job seekers - Any questions banking..

Interview Questionnaire 

8 Questions

  • Q1. Tell me about your self
  • Q2. What is the purpose of joining this bank
  • Q3. Why should we hire you
  • Q4. Tell me about bank / and tell me about Indusind
  • Ans. 

    Indusind Bank is a private sector bank in India known for its innovative banking solutions and customer-centric approach.

    • Indusind Bank was founded in 1994 and is headquartered in Mumbai, India.

    • It offers a wide range of banking products and services including savings accounts, current accounts, loans, credit cards, and more.

    • Indusind Bank is known for its focus on technology and innovation, and has introduced several ind...

  • Answered by AI
  • Q5. Some Situation they will give you like if someone enter in your branch and the customer very very angry, what will you do
  • Q6. Related your education they will ask question
  • Q7. What is the purpose joining bank
  • Ans. 

    Joining a bank provides opportunities for career growth, job security, and the ability to help customers with their financial needs.

    • Career growth opportunities

    • Job security

    • Ability to help customers with financial needs

    • Access to financial products and services

    • Opportunities for professional development

    • Chance to work in a dynamic and challenging environment

  • Answered by AI
  • Q8. If you have experience related post so they will ask you question

I applied via Approached by Company and was interviewed in Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Finding a job is easier said than done. While you may know to submit a professional resume, write a thoughtful cover letter and practice before an interview, sometimes you still don't get the job.

Interview Questionnaire 

4 Questions

  • Q1. Previous experience?
  • Q2. Be confident and answer
  • Q3. Why you want to change your current job?
  • Q4. Tell positive reason
  • Ans. 

    Positive reasons for being a customer service manager

    • Opportunity to help customers and solve their problems

    • Ability to lead and motivate a team

    • Opportunity to improve customer satisfaction and loyalty

    • Chance to develop and implement new strategies and processes

    • Opportunity to work with a diverse group of people and learn new skills

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidence..

IDFC FIRST Bank Interview FAQs

How many rounds are there in IDFC FIRST Bank Customer Service Manager interview?
IDFC FIRST Bank interview process usually has 3 rounds. The most common rounds in the IDFC FIRST Bank interview process are Resume Shortlist, Aptitude Test and One-on-one Round.
How to prepare for IDFC FIRST Bank Customer Service Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IDFC FIRST Bank. The most common topics and skills that interviewers at IDFC FIRST Bank expect are Customer Satisfaction, Customer Service, Deployment, MIS and Management.
What are the top questions asked in IDFC FIRST Bank Customer Service Manager interview?

Some of the top questions asked at the IDFC FIRST Bank Customer Service Manager interview -

  1. About my previous job,about the audit in bank and they mainly focus on sells po...read more
  2. Related Branch Banking and my rol...read more

Tell us how to improve this page.

People are getting interviews through

based on 2 IDFC FIRST Bank interviews
WalkIn
Recruitment Consultant
50%
50%
Moderate Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates

Interview Questions from Similar Companies

ICICI Bank Interview Questions
4.0
 • 2.4k Interviews
HDFC Bank Interview Questions
3.9
 • 2k Interviews
Axis Bank Interview Questions
3.8
 • 1.4k Interviews
IndusInd Bank Interview Questions
3.6
 • 571 Interviews
Bandhan Bank Interview Questions
3.7
 • 507 Interviews
Yes Bank Interview Questions
3.8
 • 406 Interviews
View all
IDFC FIRST Bank Customer Service Manager Salary
based on 174 salaries
₹2.6 L/yr - ₹8 L/yr
9% less than the average Customer Service Manager Salary in India
View more details

IDFC FIRST Bank Customer Service Manager Reviews and Ratings

based on 22 reviews

3.8/5

Rating in categories

3.4

Skill development

3.5

Work-Life balance

3.9

Salary & Benefits

3.9

Job Security

3.6

Company culture

3.7

Promotions/Appraisal

3.2

Work Satisfaction

Explore 22 Reviews and Ratings
Deputy Manager
2.2k salaries
unlock blur

₹2.4 L/yr - ₹10 L/yr

Assistant Manager
1.6k salaries
unlock blur

₹2 L/yr - ₹7.1 L/yr

Sales Officer
1.6k salaries
unlock blur

₹1 L/yr - ₹5 L/yr

Senior Officer
1.5k salaries
unlock blur

₹1.9 L/yr - ₹5.6 L/yr

Manager
1.4k salaries
unlock blur

₹4 L/yr - ₹15 L/yr

Explore more salaries
Compare IDFC FIRST Bank with

HDFC Bank

3.9
Compare

ICICI Bank

4.0
Compare

Axis Bank

3.8
Compare

Kotak Mahindra Bank

3.8
Compare

Calculate your in-hand salary

Confused about how your in-hand salary is calculated? Enter your annual salary (CTC) and get your in-hand salary
Did you find this page helpful?
Yes No
write
Share an Interview