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Axis Bank Customer Service Manager Interview Questions and Answers

Updated 23 Apr 2024

Axis Bank Customer Service Manager Interview Experiences

3 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Oct 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

Normal Maths problems

Round 2 - HR 

(1 Question)

  • Q1. Basic working comfort Salary negotiation Experience

Interview Questionnaire 

4 Questions

  • Q1. Previous experience?
  • Q2. Be confident and answer
  • Q3. Why you want to change your current job?
  • Q4. Tell positive reason
  • Ans. 

    Positive reasons for being a customer service manager

    • Opportunity to help customers and solve their problems

    • Ability to lead and motivate a team

    • Opportunity to improve customer satisfaction and loyalty

    • Chance to develop and implement new strategies and processes

    • Opportunity to work with a diverse group of people and learn new skills

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidence..

Customer Service Manager Interview Questions Asked at Other Companies

Q1. How you will deal a Customer when our service regarding his car w ... read more
Q2. How to convince the customer that muthoot is best
Q3. How to handle customer and dealer channels
Q4. Do you have basic computer knowledge?
Q5. How would you explain how the sky looks like to a blind person?

I applied via Referral and was interviewed before Apr 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Who is MD of Axis Bank Ltd

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't loose your confidence,
Ye nahi to, koi or sahi

Interview questions from similar companies

I applied via Campus Placement and was interviewed before Sep 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Explain about yourself
  • Q2. Questions based on your resume
  • Q3. Analytical questions according to the vaccnay you are applying

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and let them get convinced that you will be perfect for the job and also always try to initiate the group discussion

I applied via Company Website and was interviewed in Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. My job work experience.

Interview Preparation Tips

Interview preparation tips for other job seekers - Good experience

I applied via Campus Placement and was interviewed before Sep 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. What is sales?
  • Ans. 

    Sales is the process of exchanging goods or services for money or other valuable consideration.

    • Sales involves identifying potential customers and persuading them to buy a product or service.

    • It includes activities such as prospecting, lead generation, qualifying leads, making sales presentations, negotiating and closing deals.

    • Sales can be done through various channels such as direct selling, telemarketing, online sales,...

  • Answered by AI
  • Q2. Are u good at sales?
  • Q3. Can u sale me anything ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Convincing someone for something is sales .

I applied via Company Website and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Personal details,skills
  • Q2. Are you willing to work anywhere

Interview Preparation Tips

Interview preparation tips for other job seekers - The overall experience was good and be greatfull

I applied via Campus Placement and was interviewed before Jan 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 
Round 2 - Group Discussion 

Environmental topic

Round 3 - Aptitude Test 

Based on banking questions

Interview Preparation Tips

Topics to prepare for ICICI Bank Assistant Manager interview:
  • Communication Skills
  • Technical
Interview preparation tips for other job seekers - Consenrate on every second be positive and don't leave your confidence level Be active every question smile is most important

I applied via Campus Placement and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

I have cleared 100 marks aptitude test

Round 2 - One-on-one 

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident , Dressing style , smile on the face, impress interviewer through your answers .

I applied via Walk-in and was interviewed before Jun 2021. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Self introduction and any self topic in Hindi, about company
  • Q2. Self introduction and a topic in Hindi
  • Ans. Any general topic like about Hyderabad, best friend,about college
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing much and difficult..be confident and express what you are!!

Axis Bank Interview FAQs

How many rounds are there in Axis Bank Customer Service Manager interview?
Axis Bank interview process usually has 2 rounds. The most common rounds in the Axis Bank interview process are Aptitude Test and HR.
What are the top questions asked in Axis Bank Customer Service Manager interview?

Some of the top questions asked at the Axis Bank Customer Service Manager interview -

  1. Tell positive rea...read more
  2. Be confident and ans...read more

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Axis Bank Customer Service Manager Interview Process

based on 1 interview

Interview experience

4
  
Good
View more
Axis Bank Customer Service Manager Salary
based on 111 salaries
₹2.2 L/yr - ₹10.2 L/yr
At par with the average Customer Service Manager Salary in India
View more details

Axis Bank Customer Service Manager Reviews and Ratings

based on 28 reviews

3.3/5

Rating in categories

3.5

Skill development

3.1

Work-life balance

3.1

Salary

3.4

Job security

3.0

Company culture

3.4

Promotions

3.0

Work satisfaction

Explore 28 Reviews and Ratings
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₹0 L/yr - ₹0 L/yr

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Senior Manager
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₹0 L/yr - ₹0 L/yr

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