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Premium Employer

IDFC FIRST Bank

Compare

3.9

based on 10.4k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Banking Company - 2024

Filter reviews by

IDFC FIRST Bank Customer Service Manager Reviews

Updated 15 Jan, 2025

Overall Rating

3.8/5

based on 21 reviews

Rating distribution

9 (42.9%)

6 (28.6%)

3 (14.3%)

0 (0%)

3 (14.3%)

Category Ratings

3.9

Job security

3.9

Salary

3.6

Company culture

3.6

Promotions

3.4

Work-life balance

3.4

Skill development

3.2

Work satisfaction

What employees say about IDFC FIRST Bank?

Insights from employee reviews on AmbitionBox

Workplace insights

Alternate Saturday off

47% employees reported

Flexible timing

24% employees reported

No travel

66% employees reported

View more detailed insights

Gender based rating

4.9

Rated by Women

2 reviews

3.7

Rated by Men

18 reviews

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21 reviews found

Sort by: Popular

Customer Service Manager in Mangalagiri

Full Time

Banking Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 15 Jan 2025

Likes

Good atmosphere

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No can any disliks

Customer Service Manager in Warangal

Full Time

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 25 Oct 2024

Likes

Nothing

Dislikes

So many dislikes here manager play politics here and they will give appraisals to only there spoons

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Manager in Vijayawada

Full Time

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 18 Jun 2024

Likes

Idfc first bank is the one of best bank in india and seeing the employees with good benefits and team work culture.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing to say

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Service Manager in Hyderabad / Secunderabad

Full Time

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

5.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

1.0

Work satisfaction

3.0

Company culture

1.0

Work-life balance

posted on 19 May 2024

Likes

Incentives

Salary - Excellent
Job security - Good

Dislikes

Time and terrible work

Work satisfaction - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Saturday (Strict Timings)

Customer Service Manager in Vijayapura

Full Time

Banking Operations Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 10 Sep 2024

Likes

Best bank

Salary - Good
Skill development - Good
Job security - Good
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent

Dislikes

Na no nagetive

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Manager in Karimnagar

Full Time

Finance Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

1.0

Skill development

5.0

Job security

2.0

Promotions

3.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 20 Dec 2023

Likes

Overall it's good

Job security - Excellent
Company culture - Good
Work-life balance - Excellent

Dislikes

Our BM attitude was not good his showing partiality between others

Skill development - Bad
Promotions - Poor

Customer Service Manager in Jaipur

Full Time

Banking Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 30 Oct 2023

Likes

Salary benefits and digital banking

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This job involves Travel Within City.

You are reading trusted reviews. Keep reading to find out more about IDFC FIRST Bank.

Customer Service Manager in Hubli

Full Time

Banking Operations Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

2.0

Company culture

4.0

Work-life balance

posted on 10 Jul 2023

Likes

Over all good experience there with company and management

Salary - Good
Job security - Good
Work-life balance - Good

Dislikes

Internet politics are more working culture is not good

Company culture - Poor

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

Discover interview dos and don'ts from real experiences

Customer Service Manager in Ambala

Full Time

Banking Operations Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

1.0

Work satisfaction

1.0

Company culture

4.0

Work-life balance

posted on 04 Jul 2023

Likes

Nice bank

Salary - Good
Skill development - Good
Work-life balance - Good

Dislikes

Aprisal not fair

Work satisfaction - Bad
Company culture - Bad

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Manager in Hansi

Full Time

Operations Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

3.0

Skill development

4.0

Job security

4.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 02 Mar 2023

Likes

Branch shutter down policy

Salary - Good
Job security - Good
Promotions - Good
Work-life balance - Good

Dislikes

No appropriate operation method

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Customer Service Manager in Suryapet

Full Time

Branch Banking Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 30 Sep 2023

Likes

Work culture

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Knowledge and eas of Banking

Customer Service Manager in Indore

Full Time

Customer Service Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 03 Nov 2022

Likes

It's like second home for me they are people oriented always give chance to grow I am keeping good work life balance hence I am working from since long time

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

Some process and policies to be improved and changed. Company is working on this.

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Customer Service Manager in Tarikere

Branch Banking Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

5.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 06 Oct 2022

Likes

Good place work

Salary - Excellent
Skill development - Good
Job security - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

No dislikes

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Manager in Chalisgaon

Full Time

Branch Banking Operations Department

1.0

Overall Rating

1.0

Category Ratings

5.0

Salary

1.0

Skill development

1.0

Job security

3.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 26 Aug 2022

Likes

Nothing

Salary - Excellent

Dislikes

Job security is zero

Skill development - Bad
Job security - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Manager in Hisar

Branch Banking Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 24 Aug 2022

Likes

Atmosphere is excellent and cooperate employee. Culture is awesome..

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Manager in Badnawar

Operations Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 28 Oct 2022

Likes

Good working condition

Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Excellent

Dislikes

Working hour

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Manager in Hansi

Branch Banking Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 28 May 2022

Likes

Excellent work environment supportive seniors

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Interesting

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Manager in Hyderabad / Secunderabad

Operations Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

3.0

Skill development

4.0

Job security

4.0

Promotions

3.0

Work satisfaction

4.0

Company culture

2.0

Work-life balance

posted on 17 Oct 2021

Likes

Culture and incentive structure

Salary - Good
Job security - Good
Promotions - Good
Company culture - Good

Dislikes

Process and technology adoption

Work-life balance - Poor

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Customer Service Manager in Chitradurga

Branch Banking Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 01 Feb 2022

Likes

Overall Good Happy to Work with this Organization

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Work Details

Work timings: Strict Timings

Customer Service Manager in Surat

Operations Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 23 Jan 2022

Likes

Nothing the worst culture of bank I had ever work

Dislikes

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Top trending discussions

View All

I have been terminated in a day without any prior Notice what should I do ?

Will this recent termination effect my future career? So I have worked with this company its not even been 6 months they terminated me just before completing my probation period 2 days left for my probation to complete they terminated me before that immediately, will I get a relieving letter ? What should I do ? If I dont get relieving letter can I join other companies without relieving letter ? Should I ask them ?

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IDFC FIRST Bank Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 21 IDFC FIRST Bank reviews submitted by IDFC FIRST Bank employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if IDFC FIRST Bank is the right company for you. 47% of empl...Read more