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IDFC FIRST Bank Customer Service Associate Interview Questions and Answers for Experienced

Updated 7 Dec 2021

IDFC FIRST Bank Customer Service Associate Interview Experiences for Experienced

2 interviews found

Interview Questionnaire 

2 Questions

  • Q1. About your self
  • Q2. Experience details

Interview Preparation Tips

Interview preparation tips for other job seekers - Speaking with confidence

Interview Questionnaire 

2 Questions

  • Q1. About your self
  • Q2. Experience details

Customer Service Associate Interview Questions Asked at Other Companies for Experienced

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?

Interview questions from similar companies

I appeared for an interview before Sep 2016.

Interview Questionnaire 

1 Question

  • Q1. Pitch a Stock
  • Ans. 

    Pitch a Stock

    • Invest in XYZ stock as it has shown consistent growth over the past few years.

    • XYZ stock has a strong market position and a solid track record of profitability.

    • The company's innovative products and strong management team make it a promising investment.

    • XYZ stock offers a competitive dividend yield, providing investors with a steady income stream.

    • With a low price-to-earnings ratio, XYZ stock is undervalued an

  • Answered by AI

Interview Preparation Tips

Round: Test
Duration: 30 minutes
Total Questions: 40

Round: Group Discussion
Experience: We were asked to give an extempor
Duration: 5 minutes

Skills: Selling Skills, CAR Capacity Achievement Relationship, Creative Thinking
College Name: Ms Ramaiah Institute Of Management

I applied via Recruitment Consultant and was interviewed before Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself, family background

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy go interview, they jst check communication skills, interview was easy,

I applied via Naukri.com and was interviewed in Nov 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Tell me about your self. Share your job experience.

Interview Preparation Tips

Interview preparation tips for other job seekers - My interview was new for me. This was my first interview in private bank. They wanted to find out my skills, talent, unique, confidence, interest and positivity etc. It was better for me. It was running to 45 minutes approximately. It was not technical. I had answered to those questions in systematic way correctly. My advice is that we should silence and follow to the present of brain. We should so answer as much there was asked at that time by interviewer.

I applied via Recruitment Consulltant and was interviewed before Dec 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. What do u know about kotak
  • Q2. What is cutomer support
  • Ans. 

    Customer support is the assistance provided to customers before, during, and after a purchase.

    • Customer support involves addressing customer inquiries and concerns

    • It can be provided through various channels such as phone, email, chat, or social media

    • The goal of customer support is to ensure customer satisfaction and loyalty

    • Examples of customer support include troubleshooting technical issues, processing returns or refun...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Must go with some cunsoltuncy. So they will help you to crack

I applied via Campus Placement and was interviewed before May 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Are you okay to work with operations and sales?
  • Q2. Willing to work/reallocate anywhere in the city/state

Interview Preparation Tips

Interview preparation tips for other job seekers - See I was campus placed, but some employees join through consultancy or third parties by paying some amount, my request is there is no difficult to join in this private sector banks, just carry your Resume and go to their regional HR office, handed over your Resume to receptionist, rest it will care by itself or take some references through LinkedIn, Axis bank HR office in times Square in MG Road, Bangalore
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Old Company working
Round 2 - Cashier 

(1 Question)

  • Q1. What is Cashier's working
  • Ans. 

    Cashier's working involves handling cash transactions, processing payments, and providing customer service.

    • Processing cash, credit, and debit card transactions

    • Balancing cash drawer at the end of shift

    • Providing receipts and refunds to customers

    • Assisting customers with inquiries or concerns

    • Maintaining a clean and organized work area

  • Answered by AI
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Jan 2024.

Round 1 - HR 

(1 Question)

  • Q1. Lat working experience with skillset that would help in current Job role.

Interview Questionnaire 

1 Question

  • Q1. Everything related to me is asked by them and also about the banking system

Interview Preparation Tips

Interview preparation tips for other job seekers - Dress properly first of all .
Always make eye contact while answering the questions.
Don't hesitate to say no if you don't know the answer .
Always remember to greet while leaving by saying thank you sir/mam , have a good day .

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Join IDFC FIRST Bank Guided by ethics, powered by technology and a force for social good
IDFC FIRST Bank Customer Service Associate Salary
based on 61 salaries
₹2 L/yr - ₹4.4 L/yr
29% more than the average Customer Service Associate Salary in India
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IDFC FIRST Bank Customer Service Associate Reviews and Ratings

based on 13 reviews

2.8/5

Rating in categories

2.0

Skill development

2.7

Work-life balance

2.6

Salary

2.8

Job security

2.5

Company culture

1.5

Promotions

2.4

Work satisfaction

Explore 13 Reviews and Ratings
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