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IBM Voice Technial Support Interview Questions and Answers

Updated 5 Jun 2017

IBM Voice Technial Support Interview Experiences

1 interview found

I was interviewed in Feb 2017.

Interview Questionnaire 

3 Questions

  • Q1. What is in internet browse?
  • Ans. 

    An internet browser is a software application used to access and view websites on the internet.

    • An internet browser allows users to navigate the internet by entering website addresses or using search engines.

    • It displays web pages in a graphical user interface and allows users to interact with the content.

    • Popular internet browsers include Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari.

    • Internet browsers also h...

  • Answered by AI
  • Q2. List out all the steps that are needed to be followed in order to switch Chrome settings to default.
  • Ans. 

    To switch Chrome settings to default, follow these steps.

    • Open Chrome settings

    • Scroll down and click on 'Advanced'

    • Scroll down further and click on 'Reset settings'

    • Confirm the reset by clicking on 'Reset' button

  • Answered by AI
  • Q3. What job location, Noida or Gurgaon, is more convenient?
  • Ans. 

    Both Noida and Gurgaon have their own advantages and disadvantages, it depends on individual preferences.

    • Noida has better connectivity with Delhi and other parts of NCR

    • Gurgaon has more job opportunities in the IT sector

    • Noida has a better standard of living with affordable housing options

    • Gurgaon has a better nightlife and entertainment options

    • It ultimately depends on individual preferences and priorities

  • Answered by AI

Interview Preparation Tips

Round: Public Speaking
Experience: This round just tested candidates public speaking skills. We were made to talk about the one incident in our life that we are really proud of. The setting included about 10 students in a circular arrangement, taking turns to speak.

Round: Telephonic Interview
Experience: The candidates were connected to the interviewer via telephonic means. It was basically a standard personal interview. Interviewer asked about life experiences, interests etc

Round: Technical Interview
Experience: The interviewer tries to pressurise the candidates. Since the post was of voice tech support, the idea was to guide the interviewer through the process.

Round: HR Interview
Experience: There weren't many questions. Just a general discussion regarding perks and training period.

College Name: Aryabhatta College

Skills evaluated in this interview

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Nov 2024. There were 15 interview rounds.

Round 1 - Case Study 

B.tech 2021 completed ece grup elecrical engeeniring kurnool

Round 2 - Group Discussion 

Techenical essu customer Care and problem solution informetion clarify

Round 3 - Group Discussion 

My name is mamatha my custamor problem is phone data problem and expaly tha telugu language clarify

Round 4 - Aptitude Test 

Telling tha essu and clarify tha custor problem speeking telugu and english

Round 5 - Assignment 

Non vice proces is clarrify tha doudts and custamor promblem very important

Round 6 - Coding Test 

Programing language solue tha issu programig #includ .in#

Round 7 - Technical 

(2 Questions)

  • Q1. Electrical working is not working tha metrial
  • Q2. My problem is my account is not link in aadhar card
Round 8 - HR 

(2 Questions)

  • Q1. What is studing graduaction complete tha year
  • Ans. 

    The question is asking about the completion year of graduation studies.

    • The question is inquiring about the year in which the individual completed their graduation studies.

    • The answer should mention the specific year in which the graduation was completed.

    • It is important to provide accurate information regarding the completion year of graduation.

  • Answered by AI
  • Q2. Why tha non vice proccing technolagy
  • Ans. 

    Non voice processing technology is used to handle tasks through written communication instead of verbal communication.

    • Non voice processing technology is efficient for handling tasks that require detailed documentation or follow-up.

    • It allows for better accuracy and clarity in communication as everything is written down.

    • Examples include email support, chat support, data entry, and document processing.

    • It is also useful fo...

  • Answered by AI
Round 9 - HR 

(2 Questions)

  • Q1. Develop tha metrial is not conneting problem soluction
  • Q2. What about you english skills
  • Ans. 

    I have excellent English skills, with a strong grasp of grammar, vocabulary, and communication.

    • Fluent in spoken and written English

    • Strong grammar and vocabulary

    • Effective communication skills

    • Experience in writing reports and emails

    • Comfortable with conducting conversations in English

  • Answered by AI
Round 10 - Case Study 

B.tech ece branch electical computer egineering branch programing and electanic

Round 11 - HR 

(2 Questions)

  • Q1. Which year completed you study
  • Ans. 

    I completed my studies in the year 2020.

    • I completed my studies in 2020.

    • I graduated in the year 2020.

    • My academic journey ended in 2020.

  • Answered by AI
  • Q2. B.tech percentage out of 60% yes or no
Round 12 - Assignment 

Gennpet company non vice proccing tacing telugu and english explain custamor problems

Round 13 - Technical 

(2 Questions)

  • Q1. Any questions solue tha solution taking tha english and telugu
  • Q2. Non vice proccing expirionce or not
Round 14 - HR 

(2 Questions)

  • Q1. What is your self inctadection tell be
  • Ans. 

    I am a dedicated and detail-oriented individual with strong communication skills and a passion for providing excellent customer service.

    • Graduated with a degree in Business Administration

    • Previous experience in customer service roles

    • Proficient in Microsoft Office Suite

    • Strong problem-solving skills

    • Excellent communication skills

  • Answered by AI
  • Q2. Why are choosing tha non vice proccing job
  • Ans. 

    I am choosing the non voice processing job because I excel in written communication and prefer working in a quiet environment.

    • I have strong written communication skills

    • I prefer working in a quiet environment

    • I am detail-oriented and excel in tasks that require focus

  • Answered by AI
Round 15 - HR 

(2 Questions)

  • Q1. What are tha nowlegue
  • Q2. Why are you from

Interview Preparation Tips

Interview preparation tips for other job seekers - Tell me tha first problem clarify tha problem and iam understand problem first my also clarify tha duot explian tha problem solu tha custamor understang laguge tellu aneswer laguage
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(8 Questions)

  • Q1. Salf conference
  • Q2. A good way to visualize the role IT plays in companies is to think about the function like a home’s key operating systems. Just like homes need electrical, plumbing, heating, and air conditioning systems t...
  • Q3. Collaborates with most every business function—from accounting and operations to human resources and supply chain management—to develop the tools and processes to collect, store, manage, secure, and report...
  • Q4. An HR Compliance Program Manager you will be responsible for managing the global compliance oversight program for People and Places (P&P).
  • Ans. 

    As an HR Compliance Program Manager, I will oversee the global compliance program for People and Places (P&P).

    • Develop and implement policies and procedures to ensure compliance with HR laws and regulations globally

    • Conduct regular audits and assessments to identify and address compliance issues

    • Provide training and guidance to employees on compliance matters

    • Collaborate with legal and HR teams to address any compliance co...

  • Answered by AI
  • Q5. Determine the appropriate contact person in HR. This is typically the hiring manager or the HR representative handling the position you've applied for. Craft a polite and professional email or call the HR ...
  • Q6. Interview would be beneficial. If scheduling an in-person interview is not possible within the next week, ask about the possibility of a virtual interview to move the process along more
  • Q7. The key is to strike a balance between enthusiasm and flexibility to increase the chances of securing an interview appointment in your desired timeframe. Avoid being demanding, and focus on demonstrating y...
  • Q8. Focus on demonstrating your sincere interest in the opportunity

Interview Preparation Tips

Interview preparation tips for other job seekers - Review your social media profiles from a recruiter's perspective, as 93% of recruiters search for candidates on social media.

Update your resume: Keep your resume updated so you can apply for new jobs quickly.

Create a professional LinkedIn profile: Share relevant details about your skills, experiences, and accomplishments to help recruiters
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
Selected Selected

I applied via Naukri.com and was interviewed in Dec 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

My name is Deenawale Saahil Singh. I recently graduated from St. Francis Xavier Degree College and completed my intermediate studies at Ratan Junior College. I attended Srinivasa High School for my schooling. I possess basic knowledge of computer applications including MS Office, MS Excel, MS Word, PowerPoint, and internet browsing. My hobbies include listening to music and wrestling. That is all about me; thank you.

Round 2 - Group Discussion 

My name is Deenawale saahil singh I have recently completed graduation from st francies Xavier Degree college and my Intermediate from Ratan junior college and schooling from srinivasa high school and.I have some basic knowledge of computer ms excel ms office ms word and browser internet. My hobbies are listening music and wrestling. That's all about me thank you.

Interview Preparation Tips

Interview preparation tips for other job seekers - I have share my details from graduation recently freshers completed.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Self Introduction
  • Q2. Speak any topic for 2 min
Round 2 - Assignment 

Amcat Exam should be minimum 3 subjects

Round 3 - Technical 

(2 Questions)

  • Q1. About the Job Info and details
  • Q2. Work process are you ok with that

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare Well and Attempt the Interview
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via AmbitionBox and was interviewed in Oct 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

Aptitude test assess the candidate’s cognitive abilities ,skills and potential for learning.

Round 2 - Group Discussion 

A group discussion is a structured conversation among a group of people usually 6-12 participants , moderated by facilitator.

Round 3 - HR 

(6 Questions)

  • Q1. Can you tell me about yourself?
  • Q2. Why do you want to work for company
  • Q3. What are your greatest strengths and weaknesses?
  • Q4. How do you handle change or unexpected situations?
  • Q5. What are your greatest strengths and weaknesses?
  • Ans. 

    My greatest strength is my ability to communicate effectively and empathize with customers. My weakness is that I can be overly detail-oriented at times.

    • Strength: Effective communication skills - able to convey information clearly and concisely

    • Strength: Empathy towards customers - able to understand their needs and concerns

    • Weakness: Being overly detail-oriented - sometimes spend too much time focusing on minor details

    • W...

  • Answered by AI
  • Q6. How do you handle chane or unexpected situations?
  • Ans. 

    I handle change or unexpected situations by staying calm, assessing the situation, and adapting quickly.

    • Stay calm and composed

    • Assess the situation and understand the impact

    • Adapt quickly and come up with a solution

    • Communicate effectively with team members or customers

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Define your career goals and job aspirations.
Update your resume and LinkedIn profile.
Identify your strengths, skills and areas for improvement.
Interview experience
1
Bad
Difficulty level
-
Process Duration
Less than 2 weeks
Result
No response

I was interviewed in Oct 2024.

Round 1 - HR 

(2 Questions)

  • Q1. What is your name
  • Q2. Interview will be conducted on zoom

Interview Preparation Tips

Interview preparation tips for other job seekers - What a horrible company. This is the worst interview I ever attended. They send us shortlisted mail people come from far states they made us wait for 3 hours and then the hr called through security phone he said interviewer was on leave and told us a zoom meeting will be conducted and send us back home .
Seriously no zoom meeting was conducted if your position was filled don't make false promises. Candidates are comming from far states to attend this interviews. And you are treating shortlisted Candidates like animals. I should have listened to glassdoor or ambition box review before attending a drive here. I made a mistake spending 1265 rs for entire journey money wasted energy wasted no interview was conducted worst company ever.
I hope AI gets advance and replace these cheap service based companies . I'll leave it to karma.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed in Aug 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

Regarding computer science

Round 2 - Technical 

(2 Questions)

  • Q1. About computer science questions
  • Q2. Regarding computer based
Round 3 - HR 

(1 Question)

  • Q1. About myself and regarding work

Interview Preparation Tips

Interview preparation tips for other job seekers - It's was good and i was selected regarding my skills
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Oct 2024. There were 2 interview rounds.

Round 1 - Group Discussion 

We have to talk fluently in english without any intervals of our desired topic.

Round 2 - HR 

(1 Question)

  • Q1. Same question of round one will be given. But here they'll check our accent.

Interview Preparation Tips

Interview preparation tips for other job seekers - If you want to attend the interview as a fresher, only your time and a resume copy will be wasted.there is no use of conducting interviews if you are not going to select atleast any one potential candidate.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and empathetic customer care executive with a passion for helping others.

    • I have over 5 years of experience in customer service roles

    • I excel in communication and problem-solving skills

    • I am proficient in handling customer inquiries and resolving issues efficiently

  • Answered by AI
  • Q2. Why are you choosing this field
  • Ans. 

    I am choosing this field because I enjoy helping people and have strong communication skills.

    • Passion for helping others

    • Strong communication skills

    • Enjoy problem-solving

    • Opportunity for career growth

    • Interest in working in a fast-paced environment

  • Answered by AI

IBM Interview FAQs

What are the top questions asked in IBM Voice Technial Support interview?

Some of the top questions asked at the IBM Voice Technial Support interview -

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