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IBM Voice Technial Support Interview Questions and Answers
IBM Voice Technial Support Interview Experiences
1 interview found
Abheet Sachdeva
I was interviewed in Feb 2017.
Interview Questionnaire
3 Questions
- Q1. What is in internet browse?
- Ans.
An internet browser is a software application used to access and view websites on the internet.
An internet browser allows users to navigate the internet by entering website addresses or using search engines.
It displays web pages in a graphical user interface and allows users to interact with the content.
Popular internet browsers include Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari.
Internet browsers also h...
- Q2. List out all the steps that are needed to be followed in order to switch Chrome settings to default.
- Ans.
To switch Chrome settings to default, follow these steps.
Open Chrome settings
Scroll down and click on 'Advanced'
Scroll down further and click on 'Reset settings'
Confirm the reset by clicking on 'Reset' button
- Q3. What job location, Noida or Gurgaon, is more convenient?
- Ans.
Both Noida and Gurgaon have their own advantages and disadvantages, it depends on individual preferences.
Noida has better connectivity with Delhi and other parts of NCR
Gurgaon has more job opportunities in the IT sector
Noida has a better standard of living with affordable housing options
Gurgaon has a better nightlife and entertainment options
It ultimately depends on individual preferences and priorities
Interview Preparation Tips
Experience: This round just tested candidates public speaking skills. We were made to talk about the one incident in our life that we are really proud of. The setting included about 10 students in a circular arrangement, taking turns to speak.
Round: Telephonic Interview
Experience: The candidates were connected to the interviewer via telephonic means. It was basically a standard personal interview. Interviewer asked about life experiences, interests etc
Round: Technical Interview
Experience: The interviewer tries to pressurise the candidates. Since the post was of voice tech support, the idea was to guide the interviewer through the process.
Round: HR Interview
Experience: There weren't many questions. Just a general discussion regarding perks and training period.
College Name: Aryabhatta College
Skills evaluated in this interview
Interview questions from similar companies
Non Voice Customer Care Executive Interview Questions & Answers
HCL Group
Anonymous
posted on 11 Nov 2024
Selected
I applied via AmbitionBox and was interviewed in Oct 2024. There were 3 interview rounds.
Aptitude test assess the candidate’s cognitive abilities ,skills and potential for learning.
A group discussion is a structured conversation among a group of people usually 6-12 participants , moderated by facilitator.
(6 Questions)
- Q1. Can you tell me about yourself?
- Q2. Why do you want to work for company
- Q3. What are your greatest strengths and weaknesses?
- Q4. How do you handle change or unexpected situations?
- Q5. What are your greatest strengths and weaknesses?
- Ans.
My greatest strength is my ability to communicate effectively and empathize with customers. My weakness is that I can be overly detail-oriented at times.
Strength: Effective communication skills - able to convey information clearly and concisely
Strength: Empathy towards customers - able to understand their needs and concerns
Weakness: Being overly detail-oriented - sometimes spend too much time focusing on minor details
W...
- Q6. How do you handle chane or unexpected situations?
- Ans.
I handle change or unexpected situations by staying calm, assessing the situation, and adapting quickly.
Stay calm and composed
Assess the situation and understand the impact
Adapt quickly and come up with a solution
Communicate effectively with team members or customers
Interview Preparation Tips
Update your resume and LinkedIn profile.
Identify your strengths, skills and areas for improvement.
Non Voice Customer Service Executive Interview Questions & Answers
TCS
Anonymous
posted on 26 Sep 2024
Selected
I applied via Campus Placement and was interviewed in Aug 2024. There were 3 interview rounds.
Regarding computer science
(2 Questions)
- Q1. About computer science questions
- Q2. Regarding computer based
(1 Question)
- Q1. About myself and regarding work
Interview Preparation Tips
Voice Process Customer Care Executive Interview Questions & Answers
NTT Data
Sonisha Carlyn A
posted on 13 Sep 2024
(2 Questions)
- Q1. Tell me about yourself
- Ans.
I am a dedicated and empathetic customer care executive with a passion for helping others.
I have over 5 years of experience in customer service roles
I excel in communication and problem-solving skills
I am proficient in handling customer inquiries and resolving issues efficiently
- Q2. Why are you choosing this field
- Ans.
I am choosing this field because I enjoy helping people and have strong communication skills.
Passion for helping others
Strong communication skills
Enjoy problem-solving
Opportunity for career growth
Interest in working in a fast-paced environment
I applied via Referral and was interviewed in May 2022. There was 1 interview round.
(4 Questions)
- Q1. About self introduction.
- Ans. Yes.Iam Ashok Kumar k v. I am from kotagal.chintamani taluk.CB pur.(D).I havecompleted my graduate B .com.Govt first grade college chintamani.since 2017.when I completed my graduation ,mother health issues so going on very Creatical,so my responsibility take care of my mother.thats why , The gap between my career in the field of corporate sector.Thank you.....
- Q2. Why you are choice this company.?
- Ans.
I am choosing this company because of its reputation and growth opportunities.
I have researched the company and found that it has a good reputation in the industry.
I am impressed with the company's growth and expansion plans.
I believe that this company will provide me with the right platform to enhance my skills and grow in my career.
I am also attracted to the company's work culture and values.
I am confident that I wil...
- Q3. What is short term goal.
- Q4. Only now that thing is most preferable getting job.in my career so far.
Interview Preparation Tips
I applied via Walk-in and was interviewed in Oct 2021. There were 5 interview rounds.
Interview Questionnaire
6 Questions
- Q1. About your self
- Ans. My self samson. K s/o karmegam. E completed my schooling in zion group of schools.. And my pg in shri andal alagar college of engineering.. And my hobbies are playing keyboard and cricket
- Q2. Is there any experience for you..
- Ans. I am fresher to bpo but I have experience in Royal Enfield company for 4 months.. Because my core subject is mechanical
- Q3. Why you choose bpo...
- Ans. Bpo has growth and it made many people to reach their growth in life.
- Q4. What salary you expect?
- Q5. I accept the salary what ever the company provide.. And as per the company noms..
- Q6. Is there any questions to ask me...?
- Ans. No sir... If any i will convey you sir
Interview Preparation Tips
I applied via Walk-in and was interviewed in Nov 2021. There were 5 interview rounds.
Interview Questionnaire
5 Questions
- Q1. In which way you want to secure your company goals and norms?
- Q2. Does this company certified
- Q3. If certified, what was the status of your company at global market?.
- Q4. Is a mnc company or not?.
- Ans.
The question is asking whether a company is an MNC or not.
MNC stands for Multinational Corporation.
An MNC is a company that operates in multiple countries and has a global presence.
They typically have subsidiaries or branches in different countries.
MNCs often have a diverse workforce and cater to international markets.
Examples of MNCs include Apple Inc., Google, and Coca-Cola.
- Q5. Please share your relationship to the company
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed in Feb 2022. There were 2 interview rounds.
(10 Questions)
- Q1. Why are you looking for a change?
- Q2. What are your salary expectations?
- Q3. What is your family background?
- Q4. Where do you see yourself in 5 years?
- Q5. Tell me about yourself.
- Q6. Why you choosen this process?
- Q7. How many Years you will work with Wipro ?
- Q8. There is a Bond for 3 Years is that Ok for you ?
- Q9. There will be a Night shift ! In some cases u have to work in Saturdays also Is that Ok for you ?
- Q10. What you learnt in this Lockdown period ?
Interview Preparation Tips
Aptitude is test to solve different situation of different question.
We can face gd what ever the point they give.
(4 Questions)
- Q1. Why are you looking for a change?
- Q2. What are your salary expectations?
- Q3. Tell me about yourself.
- Q4. Expectations of our knowledge
- Ans.
I expect to have a good understanding of the company's products and services, as well as the processes involved in the voice process.
I expect to be trained on the company's products and services
I expect to be provided with clear guidelines on the voice process
I expect to have access to relevant information and resources
I expect to be able to communicate effectively with customers
I expect to be able to handle customer q
(2 Questions)
- Q1. Tell me About your self
- Q2. What do you do before there
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Feb 2022. There was 1 interview round.
(2 Questions)
- Q1. About yourself , weakness and strength.
- Q2. Speak on a topic (ongoing situations)
Interview Preparation Tips
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