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IBM Non Voice Customer Care Executive Interview Questions and Answers for Experienced

Updated 29 May 2023

IBM Non Voice Customer Care Executive Interview Experiences for Experienced

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed before May 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What is human resource management
  • Ans. 

    Human resource management is the process of managing an organization's employees and their work environment.

    • It involves recruitment, training, performance evaluation, and compensation of employees.

    • HRM also includes creating policies and procedures to ensure compliance with labor laws and regulations.

    • Effective HRM can improve employee satisfaction, productivity, and retention.

    • Examples of HRM tasks include conducting job...

  • Answered by AI
  • Q2. What is account
  • Ans. 

    An account is a record of financial transactions of an individual or organization.

    • An account is used to keep track of financial transactions such as deposits, withdrawals, and purchases.

    • It can be a bank account, credit card account, or any other type of financial account.

    • Accounts are used to monitor the financial health of an individual or organization.

    • They are also used for tax purposes and to prepare financial statem...

  • Answered by AI
Round 3 - One-on-one 

(2 Questions)

  • Q1. Tell us about yourself
  • Ans. 

    I am a customer-oriented individual with excellent communication skills and a passion for helping people.

    • I have experience in customer service roles, where I have honed my problem-solving and conflict resolution skills.

    • I am a quick learner and am able to adapt to new situations easily.

    • I am a team player and enjoy collaborating with others to achieve common goals.

    • In my free time, I enjoy reading and volunteering at loca...

  • Answered by AI
  • Q2. Why you want to work here
  • Ans. 

    I am interested in working here because of the company's reputation and the opportunity to provide excellent customer service.

    • I have heard great things about the company's commitment to customer satisfaction

    • I am excited about the chance to use my communication skills to help customers

    • I am impressed by the company's focus on employee development and growth

    • I believe that this job will provide me with valuable experience

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Please don't make burden on any interviews

Interview questions from similar companies

I applied via Company Website and was interviewed in Sep 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. I know ,what is it your questions

Interview Preparation Tips

Interview preparation tips for other job seekers - This interview was a technical one but was majorly a stress test. It lasted for about 1 hour 10 minutes. The interviewer wanted to test both my knowledge and communication skills. Most of the questions asked to me were related to my B.Tech curriculum i.e. computer science related topics. He stressed a lot on the basics related to my project topic. Luckily I was able to answer most of the questions correctly. I tried to answer each question with examples and also used props on the table (like pens, paperweights, pen stands etc.) to explain my theories. It was my first offcampus interview, and I think I did pretty well for a fresher. You need to stay calm and should apply presence of mind. Please go through the job description thoroughly word-by-word and recheck your resume to ensure that you are a best-fit for the position.

I applied via Shine and was interviewed in Dec 2017. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self
  • Ans. 

    I am a results-driven sales professional with 5+ years of experience in exceeding sales targets and building strong client relationships.

    • Experienced in B2B sales and account management

    • Proven track record of meeting and exceeding sales targets

    • Strong communication and negotiation skills

    • Ability to build and maintain strong client relationships

    • Proficient in CRM software and sales analytics

  • Answered by AI
  • Q2. What do you mean by Customer serive
  • Ans. 

    Customer service refers to the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

    • Customer service can be provided through various channels such as phone, email, live chat, or in-pe...

  • Answered by AI
  • Q3. Tell me How to sales Our product
  • Ans. 

    To sell our product, we need to understand the customer's needs and show them how our product can solve their problems.

    • Research and understand the target market

    • Identify the customer's pain points and needs

    • Highlight the unique features and benefits of our product

    • Provide excellent customer service and follow-up

    • Offer promotions or discounts to incentivize purchase

    • Use persuasive language and storytelling to create an emoti...

  • Answered by AI

Interview Preparation Tips

General Tips: I have no good feedback my experience is not good
Skills: Communication, Body Language, Presentation Skills
Duration: <1 week

I applied via Campus Placement and was interviewed before Oct 2020. There were 7 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. Why should we hire you?
  • Q2. Strengths and weaknesses
  • Q3. Self Introduction
  • Q4. Case study in the office scenario
  • Q5. Why you choose this sales field?

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare with an enthusiasm . Be bold and be confidence. We can win everywhere.

I applied via LinkedIn and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Technical realted to Sales
  • Q2. Why sales Job you interested

Interview Preparation Tips

Interview preparation tips for other job seekers - Basics should be clear to crack the interview

I appeared for an interview in Nov 2020.

Round 1 - Coding Test 

(1 Question)

Round duration - 128 minutes
Round difficulty - Easy

Time of assessment: 10:00 am. You would recieve the Wipro Boarding Pass a day prior to the assessment after which you need to do a password reset. The Amcat platform was very user friendly. The coding ide was also lag-free.

  • Q1. 

    Star Pattern Generation

    Develop a function to print star patterns based on the given number of rows 'N'. Each row in the pattern should follow the format demonstrated in the example.

    The picture illustra...

  • Ans. 

    Function to print star patterns based on the given number of rows 'N'.

    • Iterate through each row from 1 to N

    • For each row, print spaces (N-row) followed by stars (2*row-1)

    • Repeat the above step for all rows to generate the pattern

  • Answered by AI
Round 2 - Face to Face 

Round duration - 20 minutes
Round difficulty - Easy

It was the technical round. It started around 11 am. The interviewer was very friendly and helped me along to get the approach of solving a given problem.

Round 3 - HR 

Round duration - 20 minutes
Round difficulty - Easy

The interview started at 8pm at night. The interviewer was very friendly and just wanted an honest conversation with the candidates.

Interview Preparation Tips

Professional and academic backgroundI completed Computer Science Engineering from SRM Institute of Science & Technology. Eligibility criteria60% overall in all educational qualifications, maximum of 3 years of gap in educationWipro Limited interview preparation:Topics to prepare for the interview - OOPS, DBMS, Any one programming language, DS(basics only), SDLCTime required to prepare for the interview - 0.5 monthsInterview preparation tips for other job seekers

Tip 1 : Be thorough with your project topics and subjects
Tip 2 : Be well versed with OOPS Concepts
Tip 3 : Be well versed with any one programming language you are comfortable in

Application resume tips for other job seekers

Tip 1 : Keep it to one page
Tip 2 : Do not lie on your resume

Final outcome of the interviewSelected

I applied via Referral and was interviewed before Jan 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. When you asked to say about ur memorable day

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't get confused always searching any new topic or something else be cool and always be prepared with your past

I applied via Recruitment Consulltant and was interviewed in Sep 2022. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Tell about your self
  • Q2. How many languages you know

Interview Preparation Tips

Interview preparation tips for other job seekers - Stay positive, Patients is most important, Eye syncs, don't be nurvous, Be strong, smiling face

I applied via Recruitment Consulltant and was interviewed in May 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Tell me about yourself?
  • Ans. Say about your education, family and siblings you have.
  • Answered by chembugari abheeshna
  • Q2. What made you to join us?
  • Ans. Say about the company which you have approached and reason.
  • Answered by chembugari abheeshna
  • Q3. Are you comfortable in night shifts?
  • Ans. Say yes, if you are interested in night shifts.
  • Answered by chembugari abheeshna
Round 3 - Aptitude Test 

Mostly this is in writing, and with in time we have to finish it.

Round 4 - Group Discussion 

They give us a topic which we have to discuss about like women empowerment.

Round 5 - HR 

(1 Question)

  • Q1. Discussing about job which we have to do, and fixing package.
  • Ans. Say something about your job which you have applied for and what made you to impress about.
  • Answered by chembugari abheeshna

Interview Preparation Tips

Topics to prepare for Genpact Non Voice Customer Care Executive interview:
  • Strategic Planning
  • System Administration
  • Keyboard
  • Client Relationship
  • Key Account Management
Interview preparation tips for other job seekers - Self introduction should be short and sweet, interviewer will ask some of the questions from our CV. Go with the confidence come with success.

I applied via Naukri.com and was interviewed in Jan 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Self interruption 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. Good afternoon sir First of all thank you for giving this opportunity to introduce myself .my name is Uday kumar from gannavaram prakash district.currently I am studying 3rd b.com computers . New coming to my family 3 numbers my father my mother was deid and my brother
  • Answered Anonymously
  • Q2. Do work others side and night shift?
Round 3 - HR 

(5 Questions)

  • Q1. How can you about salary?
  • Q2. Do you work any time?
  • Q3. Tell me about e-commerce?
  • Ans. 

    E-commerce refers to the buying and selling of goods and services over the internet.

    • E-commerce allows businesses to reach a global audience and operate 24/7.

    • Customers can browse and purchase products online, making it convenient and time-saving.

    • Popular e-commerce platforms include Amazon, eBay, and Alibaba.

    • Payment methods in e-commerce include credit/debit cards, digital wallets, and online banking.

    • E-commerce also incl...

  • Answered by AI
  • Q4. What is online shopping?
  • Ans. 

    Online shopping is the process of purchasing goods or services over the internet.

    • Online shopping allows customers to browse and buy products or services from the comfort of their own homes.

    • Customers can compare prices, read reviews, and make purchases with just a few clicks.

    • Popular online shopping platforms include Amazon, eBay, and Alibaba.

    • Online shopping offers convenience, a wide range of options, and often lower pr...

  • Answered by AI
  • Q5. What is your short term goal?
  • Ans. My short term goal is to get job too reputation company like you.
  • Answered Anonymously

Interview Preparation Tips

Topics to prepare for Tech Mahindra Non Voice Customer Care Executive interview:
  • Coding
  • Core Java
Interview preparation tips for other job seekers - Tik bult a resume currect, good communication skills,

IBM Interview FAQs

How many rounds are there in IBM Non Voice Customer Care Executive interview for experienced candidates?
IBM interview process for experienced candidates usually has 3 rounds. The most common rounds in the IBM interview process for experienced candidates are Resume Shortlist, HR and One-on-one Round.
What are the top questions asked in IBM Non Voice Customer Care Executive interview for experienced candidates?

Some of the top questions asked at the IBM Non Voice Customer Care Executive interview for experienced candidates -

  1. What is human resource managem...read more
  2. What is acco...read more

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IBM Non Voice Customer Care Executive Interview Process for Experienced

based on 1 interview

Interview experience

5
  
Excellent
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