IBM Non Voice Customer Care Executive Interview Questions and Answers

Q1. Technical realted to Sales
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Q2. Why sales Job you interested
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English grammar resaning question

Anything
Janral knowledge

Q1. Tell me about your self
Ans. 
I am a dedicated and experienced customer care executive with a strong focus on providing excellent service and resolving customer issues.
• Experienced in handling customer inquiries and complaints

• Skilled in using CRM software to track customer interactions

• Excellent communication and problem-solving skills

• Ability to remain calm and professional in high-pressure situations
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Q2. What are your goals
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My goal is to provide excellent customer service, resolve issues efficiently, and contribute to the overall success of the company.
• Deliver exceptional customer service by addressing inquiries and concerns promptly

• Efficiently resolve customer issues to ensure satisfaction and retention

• Contribute to the success of the company by meeting or exceeding performance goals
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Q3. What are your hobbies
Ans. 
My hobbies include reading, painting, and hiking.
• Reading: I enjoy reading fiction and non-fiction books in my free time.

• Painting: I like to express my creativity through painting and experimenting with different art mediums.

• Hiking: I love exploring nature and going on hikes to relax and stay active.
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Q4. Tell me about this organisation
Ans. 
Our organization is a leading provider of customer care services, specializing in non-voice support for various industries.
• We handle customer inquiries and concerns through email, chat, and social media platforms.

• Our team is trained to provide efficient and effective solutions to customer issues.

• We work with a diverse range of clients, including e-commerce companies, tech firms, and healthcare providers.
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Q1. Tell me about yourself.
Ans. 
Iam B anusha iam from Hyderabad
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Q2. Can you describe your educational background?
Ans. 
I have a Bachelor's degree in Business Administration with a focus on customer service.
• Bachelor's degree in Business Administration

• Focus on customer service

• Completed relevant coursework in communication and problem-solving

• Participated in internships to gain practical experience
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Q1. Can you provide an introduction about yourself?
Ans. 
I am a dedicated and experienced customer care executive with a strong background in providing excellent service and resolving customer issues.
• Experienced in handling customer inquiries and resolving complaints

• Skilled in using CRM software to track customer interactions

• Excellent communication and problem-solving skills

• Ability to work well under pressure and in a fast-paced environment
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Q2. What are your study skills?
Ans. 
My study skills include time management, organization, active listening, and critical thinking.
• I prioritize tasks based on deadlines and importance.

• I use tools like calendars and to-do lists to stay organized.

• I actively engage with study material by taking notes and asking questions.

• I analyze information critically to understand concepts thoroughly.

• I practice self-testing and review to reinforce learning.
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Q1. Can you provide a self-introduction?
Ans. 
I am a dedicated and experienced customer care executive with a strong focus on providing excellent service and resolving customer issues.
• Experienced in handling customer inquiries and resolving complaints

• Skilled in providing accurate and timely information to customers

• Strong communication and problem-solving skills

• Focused on ensuring customer satisfaction and building positive relationships
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Q2. Can you describe your study skills?
Ans. 
My study skills involve effective time management, active listening, note-taking, and utilizing various resources.
• I prioritize tasks based on deadlines and importance.

• I use active listening techniques to understand complex concepts.

• I take detailed notes during lectures and readings.

• I utilize online resources, textbooks, and study groups to enhance my understanding.
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Q1. Can you tell me about your hobbies?
Ans. 
My hobbies include reading, painting, and hiking.
• Reading: I enjoy reading fiction and non-fiction books in my free time.

• Painting: I like to express my creativity through painting and experimenting with different art mediums.

• Hiking: I love exploring nature and going on hikes to relax and stay active.
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Q2. Can you mention a historically significant place?
Ans. 
The Great Wall of China is a historically significant place.
• Built over several dynasties to protect against invasions

• One of the Seven Wonders of the World

• Spans over 13,000 miles in length

• Visible from space
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Q1. What is the Cost to Company (CTC) in this organization?
Ans. 
The Cost to Company (CTC) in this organization includes salary, benefits, bonuses, and other expenses incurred by the company for each employee.
• CTC typically includes salary, bonuses, benefits, insurance, retirement contributions, and other perks.

• It may also include expenses such as training, travel, and office supplies for the employee.

• For example, if the CTC for a Non Voice Customer Care Executive is $30,000, it mean...read more
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Q2. Can you provide a self-introduction?
Ans. 
I am a dedicated and experienced customer care executive with a passion for providing excellent service.
• I have X years of experience in customer service roles.

• I am skilled in handling customer inquiries and resolving issues efficiently.

• I am proficient in using CRM systems and other customer care tools.

• I have a strong focus on customer satisfaction and building positive relationships.

• I am a good communicator with excell
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Could you provide details about the cost to company (CTC) in this organization?

Q1. Related to experience
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Q1. Speak 2minutes in English
Ans. 
I will speak about my experience working in customer care and how I handle various customer queries.
• Start by introducing myself and my role as a customer care executive

• Discuss the importance of effective communication and problem-solving skills in customer care

• Share a specific example of a challenging customer query I successfully resolved

• Explain how I prioritize customer satisfaction and strive to exceed their expecta...read more
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Q2. Self introduction
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Q1. About my experience about my previous companies
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Q2. About my self and about regular shift
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Q1. They told about company company rules about salary
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Q2. Every thing is good they offer mi which I need job for present situation work from home offered I was very happy salary also good
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