HRH Next Services Voice Process Executive Interview Questions and Answers

Yes, I am comfortable with shift timings and have experience working in different shifts.

• I have previous experience working in different shifts

• I am flexible with my schedule and can easily adapt to different timings

• I understand the importance of meeting work requirements and deadlines, regardless of the shift timing

To handle an angry customer, I would remain calm, actively listen to their concerns, empathize with them, apologize for any inconvenience caused, offer a solution or assistance, and follow up to ensure their satisfaction.

• Remain calm and composed

• Listen actively and attentively to the customer's concerns

• Empathize with the customer and acknowledge their frustration

• Apologize sincerely for any inconvenience caused

• Offer a so...read more

Empathy is understanding and sharing the feelings of others, while sympathy is feeling compassion or pity for others.

• Empathy is the ability to put oneself in someone else's shoes and understand their emotions.

• Sympathy is feeling sorry for someone or having compassion for their situation.

• Empathy involves actively listening and validating someone's feelings.

• Sympathy often involves offering comfort or support.

• Empathy focu...read more

I am doing well, thank you for asking.

• I am currently in good health and spirits.

• I am enjoying my work and personal life.

• I appreciate your concern and am grateful for your inquiry.