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3.9

based on 38.6k Reviews

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HDFC Bank Phone Banker Interview Questions and Answers

Updated 15 Oct 2024

HDFC Bank Phone Banker Interview Experiences

1 interview found

Phone Banker Interview Questions & Answers

user image Anonymous

posted on 15 Oct 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Maths nd english questions

Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduction of your self
  • Ans. 

    I am a dedicated and experienced phone banker with a strong background in customer service and financial knowledge.

    • I have over 5 years of experience in customer service roles

    • I am proficient in handling financial transactions and providing assistance with banking products

    • I have excellent communication skills and can effectively resolve customer inquiries and issues

  • Answered by AI
  • Q2. Your experience
  • Ans. 

    I have 3 years of experience in customer service and sales, including 1 year as a phone banker.

    • 3 years of customer service and sales experience

    • 1 year specifically as a phone banker

    • Strong communication and problem-solving skills

    • Ability to handle high call volumes and multitask effectively

  • Answered by AI

Interview questions from similar companies

I applied via Company Website and was interviewed in Oct 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Introduce yourself
  • Q2. What you know about icici bank
  • Q3. What you know about phone banking officer
  • Ans. 

    A phone banking officer is responsible for handling customer inquiries and providing assistance over the phone.

    • Answering customer calls and addressing their concerns

    • Providing information about products and services

    • Assisting customers with account management

    • Resolving customer complaints and issues

    • Meeting sales targets through phone interactions

  • Answered by AI
  • Q4. Are you comfortable with job location

Interview Preparation Tips

Interview preparation tips for other job seekers - It's good experience and simple question asked easy to get job in icici bank
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(5 Questions)

  • Q1. Introduction about the background
  • Q2. How will you be useful in the company
  • Q3. Are you comfortable for pan india location
  • Q4. Are you eager to learn
  • Q5. Loyal to the company
Interview experience
5
Excellent
Difficulty level
-
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in

Round 1 - One-on-one 

(3 Questions)

  • Q1. What were you looking last organisation.
  • Q2. Banking products knowledge
  • Q3. Customer handling, sales Banking products.
Round 2 - Assignment 

Financial related. Banking related questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - Firstly we should have proper knowledge where we are doing currently working. Product knowledge is must . Communication skills is must. Customer quarry resolve within tat . Focus on Business . Softly behaviour like that stretchable with customers. Thanks
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Newspaper Ad and was interviewed in Dec 2024. There were 5 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Do you have experience with bank support?
  • Q2. What can you share about your experience?
Round 2 - HR 

(2 Questions)

  • Q1. What are your current responsibilities at work?
  • Q2. What is your experience regarding this topic?
Round 3 - HR 

(2 Questions)

  • Q1. Are you providing support for banking services?
  • Q2. Are you experienced doing this work?
Round 4 - HR 

(2 Questions)

  • Q1. Do you understand my language?
  • Q2. Have you completed this job?
Round 5 - HR 

(2 Questions)

  • Q1. Do you have any knowledge about the work?
  • Q2. What are your thoughts at the moment?

Interview Preparation Tips

Interview preparation tips for other job seekers - No, I have no idea. Please assist me with bank support.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Nov 2024. There was 1 interview round.

Round 1 - One-on-one 

(4 Questions)

  • Q1. What is the location
  • Q2. How much time salary
  • Q3. How to I'll grow up in this company?
  • Q4. Which profile I'll join?

Interview Preparation Tips

Interview preparation tips for other job seekers - I like communication & communicate with people with on call
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Manager and zonel manager interview
  • Q2. What is location and work
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Oct 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What is working capital
  • Ans. 

    Working capital is the difference between a company's current assets and current liabilities.

    • Working capital is essential for a company's day-to-day operations.

    • It indicates the company's ability to meet its short-term financial obligations.

    • Formula: Working Capital = Current Assets - Current Liabilities

    • Examples: Cash, accounts receivable, inventory are current assets. Accounts payable, short-term loans are current liabi

  • Answered by AI
  • Q2. What is DSCR Ratio
  • Ans. 

    DSCR Ratio is Debt Service Coverage Ratio, a financial metric used to measure a company's ability to cover its debt obligations.

    • DSCR Ratio is calculated by dividing a company's operating income by its total debt service payments.

    • A DSCR Ratio of 1 or higher indicates that a company is generating enough income to cover its debt payments.

    • Lenders typically look for a DSCR Ratio of 1.25 or higher when evaluating a company's

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Hi
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. How's your past organisation experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Good environment to work.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. About myself work experience?
  • Q2. What is the best opportunity of your opinion?
  • Ans. 

    The best opportunity in my opinion is to leverage technology to streamline operations and improve customer experience.

    • Implementing a new CRM system to better track customer interactions and improve communication

    • Introducing online banking services to make it easier for customers to manage their accounts remotely

    • Utilizing data analytics to identify trends and opportunities for growth

    • Investing in employee training and dev

  • Answered by AI

HDFC Bank Interview FAQs

How many rounds are there in HDFC Bank Phone Banker interview?
HDFC Bank interview process usually has 2 rounds. The most common rounds in the HDFC Bank interview process are Aptitude Test and One-on-one Round.

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HDFC Bank Phone Banker Interview Process

based on 2 interviews

Interview experience

5
  
Excellent
View more

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HDFC Bank Phone Banker Salary
based on 108 salaries
₹1.2 L/yr - ₹3.5 L/yr
At par with the average Phone Banker Salary in India
View more details

HDFC Bank Phone Banker Reviews and Ratings

based on 24 reviews

4.0/5

Rating in categories

3.4

Skill development

3.4

Work-life balance

3.7

Salary

4.1

Job security

3.6

Company culture

3.3

Promotions

3.1

Work satisfaction

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