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State Bank of India Phone Banking Officer Interview Questions and Answers

Updated 11 Jan 2025

State Bank of India Phone Banking Officer Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Newspaper Ad and was interviewed in Dec 2024. There were 5 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Do you have experience with bank support?
  • Q2. What can you share about your experience?
Round 2 - HR 

(2 Questions)

  • Q1. What are your current responsibilities at work?
  • Q2. What is your experience regarding this topic?
Round 3 - HR 

(2 Questions)

  • Q1. Are you providing support for banking services?
  • Q2. Are you experienced doing this work?
Round 4 - HR 

(2 Questions)

  • Q1. Do you understand my language?
  • Q2. Have you completed this job?
Round 5 - HR 

(2 Questions)

  • Q1. Do you have any knowledge about the work?
  • Q2. What are your thoughts at the moment?

Interview Preparation Tips

Interview preparation tips for other job seekers - No, I have no idea. Please assist me with bank support.

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected

I applied via Naukri.com

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself?
  • Ans. 

    Experienced phone banking officer with strong communication skills and a passion for customer service.

    • Over 5 years of experience in the banking industry

    • Skilled in handling customer inquiries and resolving issues

    • Proficient in using banking software and systems

    • Excellent communication and interpersonal skills

    • Focused on providing exceptional customer service

    • Received multiple awards for top performance in customer satisfact

  • Answered by AI
  • Q2. What are the difference between banking and nbfc companies
  • Ans. 

    Banking companies accept deposits and provide loans, while NBFC companies cannot accept deposits but can provide loans and other financial services.

    • Banking companies are regulated by the Reserve Bank of India (RBI), while NBFC companies are regulated by the Companies Act.

    • Banking companies can issue demand drafts, cheques, and other payment instruments, while NBFC companies cannot issue cheques drawn on itself.

    • Banking c...

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - HR 

(4 Questions)

  • Q1. Introduce yourself
  • Q2. Why did you leave your previos job
  • Q3. Tell me about your strength and weakness
  • Q4. Tell me banking product
  • Ans. 

    Banking products are financial instruments offered by banks to customers, such as savings accounts, credit cards, loans, and investment products.

    • Savings accounts: A type of account where customers can deposit and withdraw money while earning interest.

    • Credit cards: A payment card issued by a bank that allows the cardholder to borrow funds for purchases.

    • Loans: Financial products where a bank lends money to a customer wit...

  • Answered by AI
Round 2 - Technical 

(4 Questions)

  • Q1. Tell me something about yourself
  • Q2. What is demonitization
  • Ans. 

    Demonetization is the act of stripping a currency unit of its status as legal tender.

    • Demonetization is usually done to curb corruption, black money, and counterfeit currency.

    • It can lead to temporary economic disruption and inconvenience to the public.

    • India implemented demonetization in 2016 by invalidating high-denomination currency notes.

    • The goal was to move towards a cashless economy and reduce the circulation of bla

  • Answered by AI
  • Q3. Tell me banking product
  • Ans. 

    Banking products are financial instruments offered by banks to customers, such as savings accounts, loans, credit cards, and investment products.

    • Savings accounts: allow customers to deposit money and earn interest

    • Loans: provide customers with funds that must be repaid with interest

    • Credit cards: allow customers to make purchases on credit and pay back later

    • Investment products: such as mutual funds, stocks, and bonds, he

  • Answered by AI
  • Q4. Difference between asset and liablity
  • Ans. 

    Assets are resources owned by a company, while liabilities are obligations or debts owed by a company.

    • Assets are things of value that a company owns, such as cash, inventory, equipment, and property.

    • Liabilities are obligations that a company owes to others, such as loans, accounts payable, and accrued expenses.

    • Assets are listed on the left side of the balance sheet, while liabilities are listed on the right side.

    • The di...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Tell me about your self ?
  • Q2. How was expect your salary?
  • Q3. Where are your from?

Interview Preparation Tips

Interview preparation tips for other job seekers - I am good learner's
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. What have you achieved
  • Q2. Tell me about your self
Round 2 - HR 

(2 Questions)

  • Q1. Give us an introduction
  • Q2. Tell us about your health

Interview Preparation Tips

Interview preparation tips for other job seekers - Good to start and move ahead

I applied via Company Website and was interviewed in Mar 2020. There was 1 interview round.

Interview Questionnaire 

6 Questions

  • Q1. How I grow my tailent
  • Ans. 

    To grow my talent, I focus on continuous learning, seeking feedback, networking, and setting goals.

    • Engage in continuous learning by attending workshops, seminars, and online courses.

    • Seek feedback from mentors, supervisors, and colleagues to identify areas for improvement.

    • Network with professionals in the industry to gain insights and opportunities.

    • Set clear goals and create a plan to achieve them, regularly reviewing p...

  • Answered by AI
  • Q2. What is the thing which help me for my progress
  • Q3. How we behave with other employees like us
  • Q4. Treat all people/employees with good behaviour not treat others badly
  • Q5. How we progress
  • Q6. With our hard work we progresed

Interview Preparation Tips

Interview preparation tips for other job seekers - I think Hume interview ke time sabse jyada self confidence aur true information ke sath ki hi jarurat hoti h
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Aug 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself?
  • Q2. Questions from your resume
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Mar 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Tell me about ur self and .You said something about Kotak Mahindra Bank...
Round 3 - HR 

(1 Question)

  • Q1. Tell me about ur self and tell you about your previous company profile and why you choose this bank and this profile also......
  • Ans. 

    I am a Phone Banking Officer with experience in the banking industry. I chose this bank and profile because of its reputation and growth opportunities.

    • I have worked as a Phone Banking Officer in my previous company, where I handled customer queries and provided assistance with banking services.

    • I have a strong understanding of banking products and services, including account management, loans, and credit cards.

    • I chose t...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I went for interview in the bank, they tell a lot of lies, even if you are eligible for the post, this bank will not give you that post.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell us about ur self
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell about icici
  • Ans. 

    ICICI Bank is one of the largest private sector banks in India, offering a wide range of financial products and services.

    • ICICI Bank was established in 1994 and is headquartered in Mumbai, India.

    • It offers services such as savings accounts, loans, credit cards, insurance, and investment products.

    • ICICI Bank has a strong presence both in India and internationally, with branches in over 20 countries.

    • The bank is known for it...

  • Answered by AI
  • Q2. Tell us about leadership
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Aug 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Basic details, previous role
Round 2 - Technical 

(1 Question)

  • Q1. Question related to jD

State Bank of India Interview FAQs

How many rounds are there in State Bank of India Phone Banking Officer interview?
State Bank of India interview process usually has 5 rounds. The most common rounds in the State Bank of India interview process are HR.

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State Bank of India Phone Banking Officer Salary
based on 4 salaries
₹1 L/yr - ₹4.6 L/yr
33% more than the average Phone Banking Officer Salary in India
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