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Kotak Mahindra Bank Phone Banking Officer Interview Questions and Answers

Updated 7 Apr 2024

Kotak Mahindra Bank Phone Banking Officer Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - HR 

(4 Questions)

  • Q1. Introduce yourself
  • Q2. Why did you leave your previos job
  • Q3. Tell me about your strength and weakness
  • Q4. Tell me banking product
  • Ans. 

    Banking products are financial instruments offered by banks to customers, such as savings accounts, credit cards, loans, and investment products.

    • Savings accounts: A type of account where customers can deposit and withdraw money while earning interest.

    • Credit cards: A payment card issued by a bank that allows the cardholder to borrow funds for purchases.

    • Loans: Financial products where a bank lends money to a customer wit...

  • Answered by AI
Round 2 - Technical 

(4 Questions)

  • Q1. Tell me something about yourself
  • Q2. What is demonitization
  • Ans. 

    Demonetization is the act of stripping a currency unit of its status as legal tender.

    • Demonetization is usually done to curb corruption, black money, and counterfeit currency.

    • It can lead to temporary economic disruption and inconvenience to the public.

    • India implemented demonetization in 2016 by invalidating high-denomination currency notes.

    • The goal was to move towards a cashless economy and reduce the circulation of bla

  • Answered by AI
  • Q3. Tell me banking product
  • Ans. 

    Banking products are financial instruments offered by banks to customers, such as savings accounts, loans, credit cards, and investment products.

    • Savings accounts: allow customers to deposit money and earn interest

    • Loans: provide customers with funds that must be repaid with interest

    • Credit cards: allow customers to make purchases on credit and pay back later

    • Investment products: such as mutual funds, stocks, and bonds, he

  • Answered by AI
  • Q4. Difference between asset and liablity
  • Ans. 

    Assets are resources owned by a company, while liabilities are obligations or debts owed by a company.

    • Assets are things of value that a company owns, such as cash, inventory, equipment, and property.

    • Liabilities are obligations that a company owes to others, such as loans, accounts payable, and accrued expenses.

    • Assets are listed on the left side of the balance sheet, while liabilities are listed on the right side.

    • The di...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Mar 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Tell me about ur self and .You said something about Kotak Mahindra Bank...
Round 3 - HR 

(1 Question)

  • Q1. Tell me about ur self and tell you about your previous company profile and why you choose this bank and this profile also......
  • Ans. 

    I am a Phone Banking Officer with experience in the banking industry. I chose this bank and profile because of its reputation and growth opportunities.

    • I have worked as a Phone Banking Officer in my previous company, where I handled customer queries and provided assistance with banking services.

    • I have a strong understanding of banking products and services, including account management, loans, and credit cards.

    • I chose t...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I went for interview in the bank, they tell a lot of lies, even if you are eligible for the post, this bank will not give you that post.

Phone Banking Officer Interview Questions Asked at Other Companies

asked in ICICI Bank
Q1. What is your knowledge in phone banking in bank
asked in ICICI Bank
Q2. What do you know about Phone Banking.
asked in ICICI Bank
Q3. How will you do sales?
Q4. What is the difference between Retail Banking operations and Cred ... read more
asked in ICICI Bank
Q5. what do you mean by bank?

Interview questions from similar companies

I applied via Referral and was interviewed before Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About previous role, location, languages known,

Interview Preparation Tips

Interview preparation tips for other job seekers - Answer them confidently

Interview Questionnaire 

1 Question

  • Q1. Banking related

I applied via Recruitment Consultant and was interviewed before May 2020. There were 3 interview rounds.

Interview Questionnaire 

7 Questions

  • Q1. Normal questions asked by hr..
  • Q2. Like Hr question
  • Q3. Tell me something about yourself
  • Q4. Hobbies
  • Q5. Based on college time' questions whenever in college
  • Q6. About msf What is bank
  • Q7. What is commercial bank Slr
  • Ans. 

    A commercial bank is a financial institution that accepts deposits, offers loans, and provides other financial services to individuals and businesses.

    • Commercial banks are for-profit institutions that generate revenue through interest on loans and other fees.

    • They offer a range of services including checking and savings accounts, credit cards, mortgages, and business loans.

    • Examples of commercial banks include JPMorgan Ch...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Not to worry about interview just be calm.....and preparing for some questions like banking term..... prepared and go for interview...

I applied via Referral and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About my work profile

Interview Preparation Tips

Interview preparation tips for other job seekers - Be genuine and honest

Interview Questionnaire 

1 Question

  • Q1. How to introduce about yourself? Why you joined banking industry? What is your strength? Why should I hire you? What is financial ratio? Types of ratios? Basics of finance?

Interview Questionnaire 

3 Questions

  • Q1. Family background.
  • Q2. Locality
  • Q3. Business potential
  • Ans. 

    Business potential is the ability of a business to grow and generate profits in the future.

    • Business potential can be assessed by analyzing market trends and competition.

    • A business with a unique product or service has higher potential for growth.

    • Investments in research and development can increase a business's potential.

    • A strong brand reputation can also contribute to a business's potential.

    • Examples of businesses with h...

  • Answered by AI

I applied via Walk-in and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Background verification

Interview Preparation Tips

Interview preparation tips for other job seekers - Hardworking ,time punctuality, team handling, relationship to customers , good communication skills ex... this is the must maintain every day

Interview Questionnaire 

2 Questions

  • Q1. Why you want to change your job as you are working here for long time?
  • Q2. Why you are think that you are suitable for the job?

Interview Preparation Tips

Interview preparation tips for other job seekers - When you are going for an interview, first just listen carefully what the interviewer ask. Then give answer in very simple language as well as simple honest answer. If you dont know a question, dont try to give answer wrongly, just simply accept that you dont know . A interviewer always look for a such kind of candidate which is honest, hardworking and smart.

Kotak Mahindra Bank Interview FAQs

How many rounds are there in Kotak Mahindra Bank Phone Banking Officer interview?
Kotak Mahindra Bank interview process usually has 2-3 rounds. The most common rounds in the Kotak Mahindra Bank interview process are Technical, HR and Resume Shortlist.
How to prepare for Kotak Mahindra Bank Phone Banking Officer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Kotak Mahindra Bank. The most common topics and skills that interviewers at Kotak Mahindra Bank expect are Customer Service, BPO, Telesales, Outbound Calling and Outbound Sales.
What are the top questions asked in Kotak Mahindra Bank Phone Banking Officer interview?

Some of the top questions asked at the Kotak Mahindra Bank Phone Banking Officer interview -

  1. tell me banking prod...read more
  2. what is demonitizat...read more
  3. difference between asset and liabl...read more

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Kotak Mahindra Bank Phone Banking Officer Interview Process

based on 3 interviews

Interview experience

3.3
  
Average
View more
Kotak Mahindra Bank Phone Banking Officer Salary
based on 59 salaries
₹1.7 L/yr - ₹3.8 L/yr
9% more than the average Phone Banking Officer Salary in India
View more details

Kotak Mahindra Bank Phone Banking Officer Reviews and Ratings

based on 19 reviews

2.8/5

Rating in categories

2.7

Skill development

2.5

Work-life balance

2.3

Salary

2.6

Job security

2.8

Company culture

2.4

Promotions

2.5

Work satisfaction

Explore 19 Reviews and Ratings
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