Upload Button Icon Add office photos
Premium Employer

i

This company page is being actively managed by Axis Bank Team. If you also belong to the team, you can get access from here

Axis Bank

Compare button icon Compare button icon Compare
3.8

based on 24.5k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

zig zag pattern zig zag pattern

Filter interviews by

Axis Bank Phone Banking Officer Interview Questions and Answers

Updated 24 Aug 2024

Axis Bank Phone Banking Officer Interview Experiences

3 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. What have you achieved
  • Q2. Tell me about your self
Round 2 - HR 

(2 Questions)

  • Q1. Give us an introduction
  • Q2. Tell us about your health

Interview Preparation Tips

Interview preparation tips for other job seekers - Good to start and move ahead

Phone Banking Officer Interview Questions & Answers

user image Prasana Manikandan

posted on 24 Aug 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Aug 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Basic details, previous role
Round 2 - Technical 

(1 Question)

  • Q1. Question related to jD

Phone Banking Officer Interview Questions Asked at Other Companies

asked in ICICI Bank
Q1. What is your knowledge in phone banking in bank
asked in ICICI Bank
Q2. What do you know about Phone Banking.
asked in ICICI Bank
Q3. How will you do sales?
Q4. What is the difference between Retail Banking operations and Cred ... read more
asked in ICICI Bank
Q5. what do you mean by bank?

I applied via Referral and was interviewed before Aug 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. How will you sell any products?
  • Ans. 

    To sell products as a Phone Banking Officer, I will use effective communication skills, product knowledge, and persuasive techniques.

    • Understand the customer's needs and preferences

    • Highlight the features and benefits of the product

    • Address any concerns or objections the customer may have

    • Create a sense of urgency or exclusivity

    • Offer incentives or promotions

    • Close the sale by asking for the customer's commitment

    • Provide exce

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Most of the question asked me my graduation and experience related topics . Or questions asked me my experience and sales related topics.

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Newspaper Ad and was interviewed in Dec 2024. There were 5 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Do you have experience with bank support?
  • Q2. What can you share about your experience?
Round 2 - HR 

(2 Questions)

  • Q1. What are your current responsibilities at work?
  • Q2. What is your experience regarding this topic?
Round 3 - HR 

(2 Questions)

  • Q1. Are you providing support for banking services?
  • Q2. Are you experienced doing this work?
Round 4 - HR 

(2 Questions)

  • Q1. Do you understand my language?
  • Q2. Have you completed this job?
Round 5 - HR 

(2 Questions)

  • Q1. Do you have any knowledge about the work?
  • Q2. What are your thoughts at the moment?

Interview Preparation Tips

Interview preparation tips for other job seekers - No, I have no idea. Please assist me with bank support.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - HR 

(4 Questions)

  • Q1. Introduce yourself
  • Q2. Why did you leave your previos job
  • Q3. Tell me about your strength and weakness
  • Q4. Tell me banking product
  • Ans. 

    Banking products are financial instruments offered by banks to customers, such as savings accounts, credit cards, loans, and investment products.

    • Savings accounts: A type of account where customers can deposit and withdraw money while earning interest.

    • Credit cards: A payment card issued by a bank that allows the cardholder to borrow funds for purchases.

    • Loans: Financial products where a bank lends money to a customer wit...

  • Answered by AI
Round 2 - Technical 

(4 Questions)

  • Q1. Tell me something about yourself
  • Q2. What is demonitization
  • Ans. 

    Demonetization is the act of stripping a currency unit of its status as legal tender.

    • Demonetization is usually done to curb corruption, black money, and counterfeit currency.

    • It can lead to temporary economic disruption and inconvenience to the public.

    • India implemented demonetization in 2016 by invalidating high-denomination currency notes.

    • The goal was to move towards a cashless economy and reduce the circulation of bla

  • Answered by AI
  • Q3. Tell me banking product
  • Ans. 

    Banking products are financial instruments offered by banks to customers, such as savings accounts, loans, credit cards, and investment products.

    • Savings accounts: allow customers to deposit money and earn interest

    • Loans: provide customers with funds that must be repaid with interest

    • Credit cards: allow customers to make purchases on credit and pay back later

    • Investment products: such as mutual funds, stocks, and bonds, he

  • Answered by AI
  • Q4. Difference between asset and liablity
  • Ans. 

    Assets are resources owned by a company, while liabilities are obligations or debts owed by a company.

    • Assets are things of value that a company owns, such as cash, inventory, equipment, and property.

    • Liabilities are obligations that a company owes to others, such as loans, accounts payable, and accrued expenses.

    • Assets are listed on the left side of the balance sheet, while liabilities are listed on the right side.

    • The di...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Aug 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself?
  • Q2. Questions from your resume

I applied via campus placement at Magadh University and was interviewed in Jul 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. They only check speaking skills

Interview Preparation Tips

Interview preparation tips for other job seekers - Answer all questions with confidence
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Mar 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Tell me about ur self and .You said something about Kotak Mahindra Bank...
Round 3 - HR 

(1 Question)

  • Q1. Tell me about ur self and tell you about your previous company profile and why you choose this bank and this profile also......
  • Ans. 

    I am a Phone Banking Officer with experience in the banking industry. I chose this bank and profile because of its reputation and growth opportunities.

    • I have worked as a Phone Banking Officer in my previous company, where I handled customer queries and provided assistance with banking services.

    • I have a strong understanding of banking products and services, including account management, loans, and credit cards.

    • I chose t...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I went for interview in the bank, they tell a lot of lies, even if you are eligible for the post, this bank will not give you that post.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via AmbitionBox and was interviewed in Aug 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

An aptitude test is an examination used to determine an individuals skill or propensity to succeed in a given activity

Round 2 - Assignment 

Assignment problem is a special type of linear programming problem where the objective is to minimize the cost or time of completing a number of jobs by a number of persons

I applied via Company Website and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about yourself.
  • Q2. What do you know about Phone Banking.
  • Ans. 

    Phone Banking is a service provided by banks to their customers for conducting banking transactions over the phone.

    • Phone Banking allows customers to perform various banking activities such as balance inquiries, fund transfers, bill payments, and account management.

    • Customers can access Phone Banking services by calling a designated phone number and interacting with a customer service representative or an automated syste...

  • Answered by AI
  • Q3. Why you want to join ICICI Bank.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident. And give each answer truly no false information as they verify your background before joining. Do some research about Phone Banking officer job roles. Some info about ICICI Bank.

Axis Bank Interview FAQs

How many rounds are there in Axis Bank Phone Banking Officer interview?
Axis Bank interview process usually has 2 rounds. The most common rounds in the Axis Bank interview process are HR and Technical.
How to prepare for Axis Bank Phone Banking Officer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Axis Bank. The most common topics and skills that interviewers at Axis Bank expect are Customer Service, Telecalling, phone banking, Inbound Calls and Communication Skills.
What are the top questions asked in Axis Bank Phone Banking Officer interview?

Some of the top questions asked at the Axis Bank Phone Banking Officer interview -

  1. How will you sell any produc...read more
  2. Question related to...read more

Tell us how to improve this page.

People are getting interviews through

based on 3 Axis Bank interviews
Referral
Job Portal
33%
33%
34% candidates got the interview through other sources.
Moderate Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
Axis Bank Phone Banking Officer Salary
based on 59 salaries
₹1.1 L/yr - ₹7 L/yr
38% more than the average Phone Banking Officer Salary in India
View more details

Axis Bank Phone Banking Officer Reviews and Ratings

based on 15 reviews

3.9/5

Rating in categories

3.7

Skill development

3.3

Work-Life balance

3.5

Salary & Benefits

3.6

Job Security

3.0

Company culture

3.3

Promotions/Appraisal

3.2

Work Satisfaction

Explore 15 Reviews and Ratings
Assistant Manager
15.1k salaries
unlock blur

₹1.8 L/yr - ₹5.9 L/yr

Deputy Manager
10.5k salaries
unlock blur

₹2 L/yr - ₹11 L/yr

Manager
6.1k salaries
unlock blur

₹4.9 L/yr - ₹14 L/yr

Senior Manager
5.2k salaries
unlock blur

₹8 L/yr - ₹28 L/yr

Relationship Officer
3.2k salaries
unlock blur

₹1 L/yr - ₹5.1 L/yr

Explore more salaries
Compare Axis Bank with

HDFC Bank

3.9
Compare

ICICI Bank

4.0
Compare

State Bank of India

3.8
Compare

Kotak Mahindra Bank

3.8
Compare

Calculate your in-hand salary

Confused about how your in-hand salary is calculated? Enter your annual salary (CTC) and get your in-hand salary
Did you find this page helpful?
Yes No
write
Share an Interview