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ICICI Bank Phone Banker Interview Questions and Answers

Updated 3 Feb 2022

ICICI Bank Phone Banker Interview Experiences

2 interviews found

Phone Banker Interview Questions & Answers

user image Anonymous

posted on 17 Nov 2021

I applied via Company Website and was interviewed in Oct 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Introduce yourself
  • Q2. What you know about icici bank
  • Q3. What you know about phone banking officer
  • Ans. 

    A phone banking officer is responsible for handling customer inquiries and providing assistance over the phone.

    • Answering customer calls and addressing their concerns

    • Providing information about products and services

    • Assisting customers with account management

    • Resolving customer complaints and issues

    • Meeting sales targets through phone interactions

  • Answered by AI
  • Q4. Are you comfortable with job location

Interview Preparation Tips

Interview preparation tips for other job seekers - It's good experience and simple question asked easy to get job in icici bank

Phone Banker Interview Questions & Answers

user image Anonymous

posted on 3 Feb 2022

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

General aptitude

Round 3 - HR 

(2 Questions)

  • Q1. What are your strengths and weaknesses?
  • Q2. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Good experience of attending interview

Phone Banker Interview Questions Asked at Other Companies

asked in PhonePe
Q1. What do you know about phonepe. Phonepe is an indian digital paym ... read more
asked in ICICI Bank
Q2. What you know about phone banking officer
Q3. Sell me anything ?

Interview questions from similar companies

Interview Questionnaire 

2 Questions

  • Q1. Detail information regarding job profile , working location and heard process and policy of Hdfc bank??..etc
  • Ans. 

    The job profile for Deputy Manager at HDFC Bank involves managing operations, customer service, and sales at a specific branch location.

    • The Deputy Manager is responsible for ensuring smooth functioning of the branch operations.

    • They oversee customer service and ensure customer satisfaction.

    • They also manage sales targets and motivate the team to achieve them.

    • The working location is at a specific HDFC Bank branch.

    • The hiri...

  • Answered by AI
  • Q2. How much Salary expect ?

Interview Preparation Tips

Interview preparation tips for other job seekers - It was very great experience with magt of Hdfc bank. The interview done through online Google due app. So my advice is to be prepared and get ready for face online interview with your past experience and overall knowledge.

I applied via Job Portal and was interviewed in Apr 2020. There was 1 interview round.

Interview Questionnaire 

7 Questions

  • Q1. Tell us about your self?
  • Q2. Why do you want to work in this comoany?
  • Q3. Why do you want to leave the last job?
  • Q4. Tell us about your spacial ability?
  • Q5. What us about your biggest weakness?
  • Q6. How much salary expected?
  • Q7. How many years expriance?

Interview Preparation Tips

Interview preparation tips for other job seekers - Tell us about yourslf?
Why do you want work in this comoany?
How maany years exprience?
How much salary expected?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Indeed and was interviewed before Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Describe your disability.
  • Q2. What is your big failure and how do you overcome this problem.

Interview Preparation Tips

Interview preparation tips for other job seekers - Summaries your relevant experience properly. Never assert yourself, don't talk too much.

I applied via Recruitment Consultant and was interviewed in Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. Branch size?
  • Q2. How many persons report to you?
  • Q3. Audit handling, questions related to bcsbi?
  • Q4. Z rule of cheque?
  • Ans. 

    Z rule of cheque is a banking practice that requires the drawer to draw a line on the cheque after the amount to prevent any alteration.

    • Z rule is also known as the 'not negotiable' rule.

    • It is a security measure to prevent fraud and unauthorized alterations.

    • The line should be drawn from the end of the amount to the end of the line.

    • The line can be straight or zigzagged, but it must be continuous.

    • If the cheque is crossed,...

  • Answered by AI
  • Q5. Security features of cheque and currency
  • Ans. 

    Cheques and currency have various security features to prevent counterfeiting and fraud.

    • Cheques may have watermarks, holograms, or special inks to prevent alteration or duplication.

    • Currency may have security threads, microprinting, or color-shifting ink to deter counterfeiters.

    • Both cheques and currency may have serial numbers or other unique identifiers to track authenticity.

    • Advanced security features like biometric au...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be relaxed and confident.
You just have to tell them what you do normally in your branch.

I applied via Naukri.com and was interviewed in Sep 2020. There were 2 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Technically need to be very strong in Credit cards domain

Interview Preparation Tips

Topics to prepare for HDFC Bank Deputy Manager interview:
  • Credit Cards
Interview preparation tips for other job seekers - Currently HDFC taking only experienced person, so do well in interviews

I applied via Recruitment Consultant and was interviewed in Jul 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Sales related

Interview Preparation Tips

Interview preparation tips for other job seekers - Sales related

I applied via Referral and was interviewed in Jul 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Personal information and family background

Interview Preparation Tips

Interview preparation tips for other job seekers - Simple answer

I applied via Recruitment Consulltant and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Trade and forex related questions

Interview Preparation Tips

Interview preparation tips for other job seekers - it was nice interview and it was all about knowledge based questions about the banking products, my suggestion is that ,while applying for any job , must read about the company and your product/position which you are applied.

ICICI Bank Interview FAQs

How many rounds are there in ICICI Bank Phone Banker interview?
ICICI Bank interview process usually has 3 rounds. The most common rounds in the ICICI Bank interview process are Aptitude Test, HR and Resume Shortlist.

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ICICI Bank Phone Banker Salary
based on 22 salaries
₹1.8 L/yr - ₹3.5 L/yr
19% more than the average Phone Banker Salary in India
View more details

ICICI Bank Phone Banker Reviews and Ratings

based on 3 reviews

4.6/5

Rating in categories

4.6

Skill development

4.7

Work-life balance

4.6

Salary

5.0

Job security

4.6

Company culture

4.5

Promotions

4.7

Work satisfaction

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