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HCLTech Senior Customer Service Executive Interview Questions and Answers for Experienced
Updated
16 Jan 2024
2 interviews found
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Anonymous
Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Referral and was interviewed before Jan 2023.
2 Interview Rounds
1
One-on-one Round (1 Question)
- Q1. About my self and my previous job profile and my skills Add Answer
2
HR Round (1 Question)
- Q1. About my background and salary negotiation. Add Answer
I applied via Recruitment Consultant and was interviewed in Dec 2020.
1 Interview Round
Interview Questions
- Q1. Personal questions related to past experience for the employer and also asked the process query that I worked for...so it was very simple the brand HCL seems to...read more
Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Just be very strong and also keep your self confident as you are really looking forward to a good carriers scope..
What people are saying about HCLTech
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a manager
2w
Changing domain a good idea?
I've got 5+ yrs of presales experience in Financial Services domain. Building more domain experience thru courses too. Working in latest tech - Cloud, GenAI etc.
Got an offer in telecom, manufacturing - same presales role though with a decent hike. Also would be working in these techs only because this is the market now.
Would changing the domain be a good idea now?
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Interview questions from similar companies
Senior Customer Service Executive Interview Questions
Tech Mahindra
nadeem khan
posted on 14 Nov 2024
Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Walk-in and was interviewed in May 2024.
1 Interview Round
1
HR Round (2 Questions)
- Q1. Why you left your previous organisation View Answers (1)
- Q2. What is billing View Answers (1)
Interview experience
Excellent
Difficulty level
-
Duration
-
Result
Selected
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
Aptitude Test Round
It was easy and i cleared it the very first time.
3
HR Round (2 Questions)
- Q1. The HR would ask you to introduce yourself and check your communication skills and would ask you to speak on a particular topic if required Add Answer
- Q2. How comfortable are you working with night shifts and during the weekends Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Good company to work with
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2
HR Round (1 Question)
- Q1. Self introduction, your previous experience and why did you left the previous organization Add Answer
3
Technical Round (1 Question)
- Q1. Technical questions on basic computers and some questions on customer services Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be fluent in english dont give any pauses in the middle
Interview experience
Excellent
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Not Selected
I applied via Naukri.com and was interviewed in Jun 2023.
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
2
Technical Round (2 Questions)
- Q1. Why should we hire you? Add Answer
- Q2. What is customer support? View Answers (1)
3
HR Round (2 Questions)
- Q1. Introduce yourself ? Add Answer
- Q2. Which is your dream company? Add Answer
rajbhai26 kumar
Interview experience
Excellent
Difficulty level
Easy
Duration
4-6 weeks
Result
Selected
I applied via LinkedIn and was interviewed before Aug 2023.
1 Interview Round
1
Technical Round (1 Question)
- Q1. Tell me about your self View Answers (1)
I applied via Referral
1 Interview Round
1
Online interview Round (2 Questions)
- Q1. Basic knowledge in our country Add Answer
- Q2. How to solve custmor problems View Answers (2)
Interview Preparation Tips
Interview preparation tips for other job seekers - Online interview are best for me.....its healthy and amazing think
I applied via Naukri.com and was interviewed in Feb 2022.
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
2
Group Discussion Round
Discuss about company
Interview Preparation Tips
Interview preparation tips for other job seekers - Good communication skills
Positive attitude
Testing concepts
Positive attitude
Testing concepts
I applied via Recruitment Consultant and was interviewed in Aug 2021.
Interview Questions
- Q1. Introduction, experience, work profile, comfortable in rotational shifts etc.
View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - We should be confident while interview and give answer is n a polite way to interviewer whatever he asked.
Prepare your basic introduction and should be able to explain properly work experience if experienced. Take the time and answer the all questions accordingly.
Prepare your basic introduction and should be able to explain properly work experience if experienced. Take the time and answer the all questions accordingly.
HCLTech Interview FAQs
How many rounds are there in HCLTech Senior Customer Service Executive interview for experienced candidates?
HCLTech interview process for experienced candidates usually has 2 rounds. The most common rounds in the HCLTech interview process for experienced candidates are One-on-one Round and HR.
How to prepare for HCLTech Senior Customer Service Executive interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at HCLTech. The most common topics and skills that interviewers at HCLTech expect are AR Calling, Denial Management, Invoice Processing, Revenue Cycle Management and US Healthcare.
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People are getting interviews through
based on 2 HCLTech interviews
Referral
Recruitment Consultant
50%
50%
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
Join HCLTech Find your spark and discover what drives you forward
Interview Questions from Similar Companies
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19%
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than the average Senior Customer Service Executive Salary in India
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HCLTech Senior Customer Service Executive Reviews and Ratings
based on 79 reviews
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