Upload Button Icon Add office photos

Accenture

Compare button icon Compare button icon Compare

Filter interviews by

Accenture Senior Customer Service Executive Interview Questions and Answers

Updated 28 Oct 2022

Accenture Senior Customer Service Executive Interview Experiences

2 interviews found

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Self introduction, your previous experience and why did you left the previous organization
Round 3 - Technical 

(1 Question)

  • Q1. Technical questions on basic computers and some questions on customer services

Interview Preparation Tips

Interview preparation tips for other job seekers - Be fluent in english dont give any pauses in the middle

I applied via Walk-in and was interviewed before Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Regarding toe the previous experience, strength and weakness

Interview Preparation Tips

Interview preparation tips for other job seekers - Be bold be confident in your words

Senior Customer Service Executive Interview Questions Asked at Other Companies

Q1. What is you are quaficantion ? What is You are habits? What is yo ... read more
asked in Startek
Q2. if customer start abusing you. How will you handle him?
Q3. What is ur quaficantion? What is you are age ? What is you are co ... read more
Q4. What is ur quaficantion? What is you are age Writers? What is u r ... read more
Q5. What is u r quaficantion? what is you are age ? What is you are c ... read more

Interview questions from similar companies

I applied via Shine and was interviewed in Dec 2017. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self
  • Ans. 

    I am a results-driven sales professional with 5+ years of experience in exceeding sales targets and building strong client relationships.

    • Experienced in B2B sales and account management

    • Proven track record of meeting and exceeding sales targets

    • Strong communication and negotiation skills

    • Ability to build and maintain strong client relationships

    • Proficient in CRM software and sales analytics

  • Answered by AI
  • Q2. What do you mean by Customer serive
  • Ans. 

    Customer service refers to the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

    • Customer service can be provided through various channels such as phone, email, live chat, or in-pe...

  • Answered by AI
  • Q3. Tell me How to sales Our product
  • Ans. 

    To sell our product, we need to understand the customer's needs and show them how our product can solve their problems.

    • Research and understand the target market

    • Identify the customer's pain points and needs

    • Highlight the unique features and benefits of our product

    • Provide excellent customer service and follow-up

    • Offer promotions or discounts to incentivize purchase

    • Use persuasive language and storytelling to create an emoti...

  • Answered by AI

Interview Preparation Tips

General Tips: I have no good feedback my experience is not good
Skills: Communication, Body Language, Presentation Skills
Duration: <1 week

I applied via Recruitment Consultant and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Personal questions related to past experience for the employer and also asked the process query that I worked for...so it was very simple the brand HCL seems to be very tough but believe me it was very sim...

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be very strong and also keep your self confident as you are really looking forward to a good carriers scope..

I applied via LinkedIn and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Technical realted to Sales
  • Q2. Why sales Job you interested

Interview Preparation Tips

Interview preparation tips for other job seekers - Basics should be clear to crack the interview

I applied via Company Website and was interviewed in Jul 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Why u wanted job in tech Mahindra?
  • Ans. 

    I wanted a job in Tech Mahindra because of its reputation as a leading tech company and the opportunities it offers for career growth.

    • Tech Mahindra is known for its innovative solutions and cutting-edge technologies.

    • I am excited about the chance to work with a diverse team of talented professionals.

    • Tech Mahindra's global presence and client base provide immense learning and growth opportunities.

    • I believe in the company...

  • Answered by AI
  • Q2. If you're selected in this company what your going to do?
  • Ans. 

    If selected, I will utilize my sales expertise to drive revenue growth and exceed targets.

    • Develop and implement effective sales strategies

    • Build and maintain strong relationships with clients

    • Identify new business opportunities and expand customer base

    • Meet and exceed sales targets

    • Provide excellent customer service and support

    • Analyze market trends and competitor activities

    • Collaborate with cross-functional teams to achieve

  • Answered by AI
  • Q3. Tell me about your self
  • Ans. 

    Experienced sales executive with a proven track record in exceeding targets and building strong client relationships.

    • 10+ years of experience in sales, with a focus on B2B sales

    • Consistently achieved or exceeded sales targets by 20% or more

    • Developed and maintained strong relationships with key clients, resulting in repeat business and referrals

    • Implemented effective sales strategies and tactics to drive revenue growth

    • Prof...

  • Answered by AI
  • Q4. Tell your previous experience in which company u have worked
  • Ans. 

    I have worked as a Sales Executive at XYZ Company.

    • Achieved 150% of sales target in the first quarter

    • Developed and maintained relationships with key clients

    • Implemented effective sales strategies resulting in a 20% increase in revenue

    • Trained and mentored new sales team members

    • Utilized CRM software to track and analyze sales data

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while introduceing your self and be fluent in communication skills...
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Nov 2023. There were 2 interview rounds.

Round 1 - Assignment 

Company give a assignment which i have clear

Round 2 - HR 

(5 Questions)

  • Q1. HR ask simply question about condidate
  • Q2. Like How many year's you have experience of costumer service executive
  • Q3. Tell me about your previous organization
  • Q4. Tell me about yourself
  • Q5. Are you interested in this role

Interview Preparation Tips

Topics to prepare for Genpact Senior Customer Service Executive interview:
  • I will clear the interview
Interview preparation tips for other job seekers - This is the good advice for job seekers because i can apply through this app easily

I applied via Naukri.com and was interviewed in Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

A test determine a person that ability in particular skills and knowledge

Round 3 - HR 

(6 Questions)

  • Q1. It's an hiring process
  • Q2. Tell me about your self
  • Q3. What is your strength and weakness
  • Q4. What is your biggest Achievement
  • Q5. What is your place after 5 years
  • Q6. What did u applied for

Interview Preparation Tips

Interview preparation tips for other job seekers - A good place in tech Mahindra and reach my goals in this company and good servicea to customers

I applied via Naukri.com and was interviewed before Dec 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Introduce yourself and the experience you have.
Round 3 - One-on-one 

(1 Question)

  • Q1. Introduce yourself and tell me about the experience and then question on the given answers.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and read the resume properly, questions will be put up from that only. It was normal and easy.

Interview Questionnaire 

1 Question

  • Q1. Good communication skills

Accenture Interview FAQs

How many rounds are there in Accenture Senior Customer Service Executive interview?
Accenture interview process usually has 3 rounds. The most common rounds in the Accenture interview process are Resume Shortlist, HR and Technical.
How to prepare for Accenture Senior Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Accenture. The most common topics and skills that interviewers at Accenture expect are Communication Skills, Customer Care, Inbound, Inside Sales and International BPO.

Tell us how to improve this page.

Interview Questions from Similar Companies

TCS Interview Questions
3.7
 • 10.4k Interviews
Infosys Interview Questions
3.6
 • 7.6k Interviews
Wipro Interview Questions
3.7
 • 5.6k Interviews
Cognizant Interview Questions
3.7
 • 5.6k Interviews
Capgemini Interview Questions
3.7
 • 4.8k Interviews
Tech Mahindra Interview Questions
3.5
 • 3.8k Interviews
HCLTech Interview Questions
3.5
 • 3.8k Interviews
Genpact Interview Questions
3.8
 • 3.1k Interviews
LTIMindtree Interview Questions
3.8
 • 2.9k Interviews
IBM Interview Questions
4.0
 • 2.3k Interviews
View all
Accenture Senior Customer Service Executive Salary
based on 163 salaries
₹2.1 L/yr - ₹7 L/yr
32% more than the average Senior Customer Service Executive Salary in India
View more details

Accenture Senior Customer Service Executive Reviews and Ratings

based on 17 reviews

3.7/5

Rating in categories

3.7

Skill development

3.9

Work-life balance

4.5

Salary

4.0

Job security

3.8

Company culture

3.2

Promotions

3.5

Work satisfaction

Explore 17 Reviews and Ratings
Application Development Analyst
38.9k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Application Development - Senior Analyst
26.9k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Team Lead
24.3k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Senior Software Engineer
18.2k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Senior Analyst
17.4k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Explore more salaries
Compare Accenture with

TCS

3.7
Compare

Cognizant

3.7
Compare

Capgemini

3.7
Compare

Infosys

3.6
Compare
Did you find this page helpful?
Yes No
write
Share an Interview