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Genpact

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3.8

based on 30.6k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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Genpact Senior Customer Service Executive Interview Questions and Answers

Updated 8 Dec 2023

Genpact Senior Customer Service Executive Interview Experiences

1 interview found

Senior Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 8 Dec 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Nov 2023. There were 2 interview rounds.

Round 1 - Assignment 

Company give a assignment which i have clear

Round 2 - HR 

(5 Questions)

  • Q1. HR ask simply question about condidate
    • Add your answer
  • Q2. Like How many year's you have experience of costumer service executive
    • Add your answer
  • Q3. Tell me about your previous organization
    • Add your answer
  • Q4. Tell me about yourself
    • Add your answer
  • Q5. Are you interested in this role
    • Add your answer

Interview Preparation Tips

Topics to prepare for Genpact Senior Customer Service Executive interview:
  • I will clear the interview
Interview preparation tips for other job seekers - This is the good advice for job seekers because i can apply through this app easily

Interview questions from similar companies

Senior Customer Service Executive Interview Questions & Answers

Tech Mahindra user image nadeem khan

posted on 14 Nov 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Why you left your previous organisation
  • Ans. 

    Seeking new challenges and growth opportunities in a larger organization.

    • Desire for career advancement

    • Opportunity for professional development

    • Seeking a more challenging role

    • Company restructuring or downsizing

    • Relocation to a new area

    • Answered by AI
    Add your answer
  • Q2. What is billing
  • Ans. 

    Billing is the process of generating invoices for goods or services provided to customers.

    • Billing involves calculating the cost of goods or services provided

    • Invoices are typically sent to customers for payment

    • Billing may also involve tracking payments and managing accounts receivable

    • Answered by AI
    Add your answer

Senior Customer Service Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 22 Oct 2023

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell us about yourself
    • Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. Why did you left your previous organization.
    • Add your answer

Senior Customer Service Executive Interview Questions & Answers

Accenture user image Anonymous

posted on 28 Oct 2022

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Self introduction, your previous experience and why did you left the previous organization
    • Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. Technical questions on basic computers and some questions on customer services
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be fluent in english dont give any pauses in the middle

Senior Customer Service Executive Interview Questions & Answers

HCLTech user image Aniket raj

posted on 20 Feb 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Feb 2023. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell us about yourself, yesterday day schedule
    • Add your answer
Round 2 - Aptitude Test 

Fill in the blanks,speaking and listening ability

Round 3 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself,past experience
    • Add your answer

Senior Customer Service Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 30 Mar 2022

I applied via Naukri.com and was interviewed in Mar 2022. There were 3 interview rounds.

Round 1 - Aptitude Test 

Aptitude stocks and shares concepts and formulas for beginners and professionals

Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself.
    • Add your answer
  • Q2. What is your family back ground
    • Add your answer
  • Q3. Why should we hire u
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Share details of your previous job.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - A while back, we asked our readers to tell us the best job search advice they’d ever heard. Now, from one job seeker to another, we’ve compiled their answers into a collection of the best job search advice from the job seekers themselves.

Senior Customer Service Executive Interview Questions & Answers

HCLTech user image Anonymous

posted on 16 Jan 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jan 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. About my self and my previous job profile and my skills
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. About my background and salary negotiation.
    • Add your answer

Senior Customer Service Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 14 Dec 2022

I applied via Naukri.com and was interviewed before Dec 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Introduce yourself and the experience you have.
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Introduce yourself and tell me about the experience and then question on the given answers.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and read the resume properly, questions will be put up from that only. It was normal and easy.

Senior Customer Service Executive Interview Questions & Answers

HCLTech user image Anonymous

posted on 2 Jun 2021

I applied via Recruitment Consultant and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Personal questions related to past experience for the employer and also asked the process query that I worked for...so it was very simple the brand HCL seems to be very tough but believe me it was very sim...
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be very strong and also keep your self confident as you are really looking forward to a good carriers scope..

Senior Customer Service Executive Interview Questions & Answers

Accenture user image Anonymous

posted on 14 Sep 2021

I applied via Walk-in and was interviewed before Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Regarding toe the previous experience, strength and weakness
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be bold be confident in your words
More about working at Genpact
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Genpact Interview FAQs

How many rounds are there in Genpact Senior Customer Service Executive interview?
Genpact interview process usually has 3 rounds. The most common rounds in the Genpact interview process are Resume Shortlist, Assignment and HR.

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Genpact Senior Customer Service Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
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Genpact Senior Customer Service Executive Salary
based on 21 salaries
₹2 L/yr - ₹5.2 L/yr
6% more than the average Senior Customer Service Executive Salary in India
View more details

Genpact Senior Customer Service Executive Reviews and Ratings

based on 6 reviews

3.6/5

Rating in categories

3.9

Skill development

3.7

Work-life balance

3.3

Salary

4.4

Job security

3.7

Company culture

3.1

Promotions

3.5

Work satisfaction

Explore 6 Reviews and Ratings
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