HCLTech Remote Desktop Support Engineer Interview Questions and Answers

Q1. Tell me about yourself?
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Q1. Explain osi model
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The OSI model is a conceptual framework that standardizes the functions of a telecommunication or computing system into seven layers.
• The OSI model stands for Open Systems Interconnection model.

• It helps in understanding how different networking protocols work together.

• The seven layers are: Physical, Data Link, Network, Transport, Session, Presentation, and Application.

• Each layer has specific functions and communicates w...read more
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Q2. Difference between ipv4 and ipv6
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IPv4 uses 32-bit addresses while IPv6 uses 128-bit addresses, allowing for more unique addresses and improved security features.
• IPv4 addresses are written in decimal format (e.g. 192.168.1.1) while IPv6 addresses are written in hexadecimal format (e.g. 2001:0db8:85a3:0000:0000:8a2e:0370:7334)

• IPv4 supports around 4.3 billion unique addresses, while IPv6 supports around 340 undecillion unique addresses

• IPv4 uses ARP (Addr...read more
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Q3. What is .ost and .pst file?
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OST and PST files are Outlook data files used by Microsoft Outlook to store emails, contacts, calendar events, and other data.
• OST file is an offline Outlook data file that allows users to access their emails and other data even when not connected to the internet.

• PST file is a personal storage table file used to store emails, contacts, calendar events, and other data in Microsoft Outlook.

• OST files are typically used wit...read more
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Q4. How to troubleshoot wifi?
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Troubleshooting wifi involves checking network settings, signal strength, and device connectivity.
• Check if wifi is enabled on the device

• Ensure the correct network is selected

• Restart the router and modem

• Move closer to the router to improve signal strength

• Update wifi drivers on the device
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Medium to hard question.

One is easy problem another one medium problem.

Q1. Tell me about your self.
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Q2. What is your project.
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Q3. What is your stregth.
Ans. 
My strength lies in my ability to troubleshoot technical issues efficiently and effectively.
• Strong problem-solving skills

• Excellent communication skills

• Ability to work well under pressure

• Attention to detail

• Experience with various operating systems and software applications
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Q1. Sla,customer support ,azure,active directory
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There was a aptitude test for 1 hr.

Q1. What is bsod? What is networking? What is pst and ost fills? How using ost pst fills? What is out look? Some off questions etc
Ans. 
BSOD stands for Blue Screen of Death, a Windows error screen displayed when a system encounters a critical error. Networking refers to the practice of connecting computers and other devices to share resources. PST and OST files are used in Microsoft Outlook to store email data. Outlook is an email client developed by Microsoft.
• BSOD is a Windows error screen that appears when a critical system error occurs.

• Networking in...read more
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Q2. What is printer?
Ans. 
A printer is a device that produces text or graphics on paper or other media.
• Printers can be connected to computers or networks to produce physical copies of digital documents.

• There are different types of printers such as inkjet, laser, and dot matrix printers.

• Printers can be used for printing documents, photos, labels, and more.

• Common printer manufacturers include HP, Canon, Epson, and Brother.
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Q1. What is ram and what eeprom
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RAM is a volatile memory used for temporary storage while EEPROM is a non-volatile memory used for permanent storage.
• RAM stands for Random Access Memory and is used for temporary storage of data and instructions while the computer is running.

• EEPROM stands for Electrically Erasable Programmable Read-Only Memory and is used for permanent storage of data that needs to be retained even when the power is turned off.

• RAM is v...read more
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Q2. How to resolve the system slow issue
Ans. 
To resolve system slow issue, check for malware, clear cache, update drivers, and increase RAM.
• Scan for malware and viruses using antivirus software

• Clear cache and temporary files

• Update drivers for hardware components

• Increase RAM if possible

• Disable unnecessary startup programs

• Defragment hard drive

• Check for overheating and clean the system if necessary
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Q3. What is the full form vga cabel
Ans. 
VGA stands for Video Graphics Array.
• VGA is a standard video connection used to connect a computer to a monitor or display.

• It is an analog video signal that carries red, green, and blue color information.

• VGA cables have 15 pins and are commonly used for older computer systems.

• VGA cables are gradually being replaced by digital connections like HDMI and DisplayPort.
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Q4. What is the cmos full form
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CMOS stands for Complementary Metal-Oxide-Semiconductor.
• CMOS is a type of semiconductor technology used in microprocessors, microcontrollers, and other digital logic circuits.

• It is known for its low power consumption and high noise immunity.

• CMOS is commonly used in devices such as computers, smartphones, and digital cameras.

• The CMOS battery on a computer motherboard is responsible for maintaining the system clock and o...read more
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Q5. CMOS is complementary semi conductor
Ans. 
CMOS is a type of semiconductor technology.
• CMOS stands for Complementary Metal-Oxide-Semiconductor.

• It is widely used in digital circuits and microprocessors.

• It consumes very low power and generates less heat compared to other technologies.

• Examples of CMOS-based devices include smartphones, laptops, and digital cameras.
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Q6. What is bios Basic input out system
Ans. 
BIOS stands for Basic Input/Output System. It is a firmware that initializes hardware components during boot-up and provides a runtime interface for operating systems.
• BIOS is responsible for performing a Power-On Self Test (POST) to check if all hardware components are functioning properly.

• It provides a runtime interface for the operating system to communicate with the hardware components.

• BIOS settings can be accessed ...read more
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Q7. Basic input outputs system
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Q8. What is the cpu c
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CPU stands for Central Processing Unit, which is the primary component of a computer that performs most of the processing.
• CPU is also known as the brain of the computer

• It is responsible for executing instructions and performing calculations

• CPU speed is measured in GHz

• Examples of popular CPU brands include Intel and AMD
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Q9. Central processing unit
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Q1. Desktop support engineer
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Q2. Server support engineer
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Q3. Network support engineer
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Q4. Hardware support engineer
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Q5. Windows os full information
Ans. 
Windows OS is a popular operating system developed by Microsoft.
• Windows OS is available in different versions such as Windows 7, 8, 10, etc.

• It has a graphical user interface (GUI) and supports multitasking.

• Windows OS supports various file systems such as NTFS, FAT32, exFAT, etc.

• It comes with built-in applications such as Microsoft Office, Internet Explorer, Windows Media Player, etc.

• Windows OS can be customized with th...read more
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Q6. Linux and Ubuntu full information
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Q7. Ubuntu configuration
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Q1. Knowledge of ms office
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Q2. Knowledge of installation software
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Q3. Knowledge of outlook configuration
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Q4. Knowledge of Mai configuration
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Q5. Knowledge of server configuration
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Q6. Knowledge of add printer
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Q7. Knowledge of connect printer
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