10+ Remote Support Engineer Interview Questions and Answers

Blue Screen issue is a critical error that causes the computer to shut down or restart unexpectedly.

• It is also known as the Blue Screen of Death (BSOD).

• It is caused by a system crash or a hardware failure.

• The error codes on a Blue Screen can vary depending on the cause of the issue.

• Some common error codes include: 0x0000001A, 0x0000007B, and 0x00000050.

• Troubleshooting steps include checking for hardware issues, updating drivers, and running system diagnostics.

Office365 is a cloud-based subscription service that provides access to various Microsoft applications and services.

• Office365 includes popular applications like Word, Excel, PowerPoint, and Outlook

• It also includes cloud-based services like OneDrive, SharePoint, and Teams

• E1 license includes email, calendar, and online meetings

• E3 license includes all E1 features plus desktop versions of Office applications and advanced security features

• E5 license includes all E3 features plus a...read more

POP3 and IMAP are two different protocols used for email retrieval.

• POP3 downloads emails from the server to the local device and deletes them from the server, while IMAP keeps the emails on the server and syncs changes between the server and local device.

• POP3 is a one-way communication protocol, while IMAP is a two-way communication protocol.

• IMAP allows for multiple devices to access the same email account and keeps them in sync, while POP3 does not.

• IMAP is generally preferre...read more

BIOS is a firmware that initializes hardware during booting. Advanced Boot options include Safe Mode, Last Known Good Configuration, etc.

• BIOS stands for Basic Input/Output System

• It is a firmware that initializes hardware during booting

• Advanced Boot options include Safe Mode, Last Known Good Configuration, etc.

• BIOS can be accessed by pressing a specific key during booting (usually F2 or Del)

• BIOS settings can be used to configure hardware components such as CPU, RAM, hard drive...read more

AD, DHCP, DNS, and Outlook configuration are all essential components of a network infrastructure.

• AD (Active Directory) is a Microsoft service that manages users, computers, and other resources on a network.

• DHCP (Dynamic Host Configuration Protocol) is a network protocol that assigns IP addresses to devices on a network.

• DNS (Domain Name System) is a service that translates domain names into IP addresses.

• Outlook configuration involves setting up email accounts, calendars, and ...read more

DHCP stands for Dynamic Host Configuration Protocol. It is a network protocol that automatically assigns IP addresses to devices on a network.

• Automatically assigns IP addresses to devices on a network

• Helps in managing and organizing IP addresses efficiently

• Reduces the need for manual configuration of IP addresses

• Ensures that each device on the network has a unique IP address

DNS stands for Domain Name System, which translates domain names to IP addresses.

• DNS is like a phone book for the internet, translating human-readable domain names (like google.com) to IP addresses (like 172.217.3.206).

• DNS works by sending queries to a series of servers, starting with the local DNS resolver and then moving up to authoritative DNS servers.

• DNS uses a hierarchical system with multiple levels of servers, including root servers, top-level domain servers, and autho...read more

Group Policy is a feature in Windows that allows administrators to manage user and computer settings centrally.

• Group Policy is used to enforce security policies, software installation policies, and other settings across a network.

• It allows administrators to control user access to certain features and applications.

• Group Policy settings can be applied to individual users, groups, or entire domains.

• Examples of Group Policy settings include password policies, desktop backgrounds,...read more

Blue screen error is a system error that causes a blue screen to appear on a computer, indicating a serious issue that requires troubleshooting.

• Blue screen errors are also known as 'stop errors' or 'BSOD' (Blue Screen of Death).

• They occur when the Windows operating system encounters a critical error that it cannot recover from.

• Common causes of blue screen errors include hardware issues, driver conflicts, and software problems.

• Examples of blue screen errors include 'IRQL_NOT_L...read more

CCNA study refers to the preparation and study required to obtain the Cisco Certified Network Associate certification.

• CCNA study involves learning about networking fundamentals, routing and switching, security, and troubleshooting.

• It requires studying Cisco networking technologies and passing the CCNA exam.

• CCNA study materials include books, online courses, practice exams, and hands-on labs.

• CCNA certification is valuable for IT professionals looking to advance their career in...read more