Groupon Customer Support Executive Interview Questions and Answers for Freshers

Q1. Tell about your self.
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Q2. What's was your previous job role
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Q1. Introduce yourself
Ans. 
I am a dedicated and experienced Customer Support Executive with a strong background in resolving customer issues and providing excellent service.
• Over 5 years of experience in customer support roles

• Skilled in resolving customer complaints and issues in a timely manner

• Excellent communication and problem-solving skills

• Proficient in using CRM systems and ticketing platforms

• Received multiple awards for outstanding customer
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Q2. Tell me the qualities of a good customer support executive?
Ans. 
A good customer support executive should possess excellent communication skills, empathy, patience, problem-solving abilities, and product knowledge.
• Excellent communication skills - ability to listen actively and convey information clearly

• Empathy - understanding and relating to customers' emotions and concerns

• Patience - ability to remain calm and composed in challenging situations

• Problem-solving abilities - finding sol...read more
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Q1. What is women empowerment
Ans. 
Women empowerment is the process of enabling women to have control over their lives and make their own decisions.
• Women empowerment involves promoting gender equality and providing opportunities for women to participate fully in society.

• It includes ensuring access to education, healthcare, employment, and political representation for women.

• Empowering women can lead to positive social and economic outcomes for individual...read more
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Q2. Tell me something about your city
Ans. 
My city is known for its rich history, diverse culture, and vibrant food scene.
• Historical landmarks such as the old town square and ancient temples

• Cultural festivals celebrating traditions from different regions

• Local markets offering a variety of street food and traditional dishes
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Q1. My strength is positive attitude and my skills
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Q1. My age my name my qualification my parents name
Ans. My name is Rahul Karmakar my age is 18+ my qualification 12 pass out on 22 my father name is Usharanjan Karmakar
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Q1. My name my qualification my skills my job experience
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Q2. My job experience my strength
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Q3. My address my personal information
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Q4. My weeknss my name my date of birth my college name
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Q1. Tell me about your self ?
Ans. My name is vanshika .i am living im new delhi with my family ,i have complete my graduation in 2020 and if i have talk about my family member they are comprise of my mother two elders brother .and about my hobby i love to singing in free time and spending time with nature .
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Q2. What you understand by customer supports ?
Ans. 
Customer support involves providing assistance and resolving issues for customers to ensure their satisfaction.
• Customer support involves addressing customer inquiries and concerns

• It includes providing product information, troubleshooting, and resolving complaints

• Customer support can be provided through various channels such as phone, email, chat, or social media

• The goal of customer support is to ensure customer satisfa...read more
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Q3. Why you want to join bpo ?
Ans. I want to join BPO because it is growing industries in in india and i am keen to making my career in this field .
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Q4. Where you want to see you self after 5 years?
Ans. After 5 years i want to see my self with this company on hire position and want to handling more responsibility.
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Q5. What is your salary expectation?
Ans. As fresher i don't have practical knowledge so much so i have only theoretical knowledge so i am not expecting more it would be as company per norms .
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Q6. Anything you want to ask from me about this company and about work profile ?
Ans. Yes ,what will be job role of the mine for this process for which i have been offered this job .
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Q1. Why you want to join?
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Q2. Intoduce yourself
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