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Google Operations Center Customer Support Associate Interview Questions and Answers

Updated 10 Aug 2021

Google Operations Center Customer Support Associate Interview Experiences

1 interview found

Customer Support Associate Interview Questions & Answers

user image Anonymous

posted on 10 Aug 2021

Interview Questionnaire 

6 Questions

  • Q1. Introduce yourself.
    • Add your answer
  • Q2. How would you handle an irate customer?
  • Ans. 

    I would listen to their concerns, apologize for the inconvenience, and offer a solution to resolve the issue.

    • Remain calm and professional

    • Listen actively and empathize with the customer

    • Apologize for the inconvenience and take responsibility

    • Offer a solution to resolve the issue

    • Follow up with the customer to ensure satisfaction

    • Answered by AI
    Add your answer
  • Q3. Why did you leave your previous organization?
    • Add your answer
  • Q4. Why do you think you are fit for this job?
    • Add your answer
  • Q5. Tell us about a time when you had a disagreement with your manager.
    • Add your answer
  • Q6. What are your weaknesses?
    • Add your answer

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Interview Tips & Stories
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honestword
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Oxane Partners
Disappointing Interview Experience with D.E. Shaw
I recently interviewed with D.E. Shaw, and it turned out to be one of the most draining experiences I’ve had. The interviewer’s approach felt unnecessarily harsh and dismissive, which made the entire process uncomfortable. At multiple points, the interviewer asked me to drop off the call, even when I tried asking basic questions about the designation, job description, and other details. After the interview, I found myself sitting there for a few minutes, trying to process what just happened. It left me questioning the overall tone and professionalism of the interview. Definitely not the experience I was expecting from such a well-known firm.
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Interview questions from similar companies

Customer Support Associate Interview Questions & Answers

Swiggy user image Anonymous

posted on 6 May 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Introduction yourself
    • Add your answer
  • Q2. Why Smart phone is important
  • Ans. 

    Smartphones are important for communication, productivity, entertainment, and access to information.

    • Communication: Allows users to stay connected through calls, texts, emails, and social media.

    • Productivity: Enables users to manage tasks, schedules, and work on the go.

    • Entertainment: Provides access to games, music, videos, and social media platforms.

    • Access to information: Allows users to browse the internet, access news...

    • Answered by AI
    Add your answer

Customer Support Associate Interview Questions & Answers

Meesho user image Anonymous

posted on 23 Aug 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Jul 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Basic questions and some grammatical type questions are also there ....

Round 3 - HR 

(1 Question)

  • Q1. Why you need job ? What is your education qualification in college? Experience in this field
    • Add your answer

Interview Preparation Tips

Topics to prepare for Meesho Customer Support Associate interview:
  • Grammatical
Interview preparation tips for other job seekers - Please do hard work with some what of knowledge based on your education qualification?

Customer Care Executive Interview Questions & Answers

Myntra user image Anonymous

posted on 8 Jul 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Jun 2024. There were 2 interview rounds.

Round 1 - Group Discussion 

Group discussion, or GD, is used by companies, universities, and other organizations to evaluate a candidate’s soft skills. The GD evaluates a candidate’s skills, such as interaction, time management, authoritativeness, critical thinking, intuition, listening skills, etc.

Round 2 - Technical 

(7 Questions)

  • Q1. What scripting language do you know?
  • Ans. 

    I am proficient in JavaScript, Python, and Ruby scripting languages.

    • JavaScript is commonly used for web development and can be used for both client-side and server-side scripting.

    • Python is known for its simplicity and readability, making it a popular choice for scripting and automation tasks.

    • Ruby is often used for web development and automation, with a focus on developer productivity.

    • Answered by AI
    Add your answer
  • Q2. What tools have you used to manage a remote team?
  • Ans. 

    I have used tools like Slack, Zoom, Trello, and Google Docs to manage a remote team effectively.

    • Slack for communication and quick updates

    • Zoom for virtual meetings and video calls

    • Trello for task management and tracking progress

    • Google Docs for collaborative document editing

    • Answered by AI
    Add your answer
  • Q3. What programming languages do you know?
  • Ans. 

    I am proficient in Java, Python, and SQL.

    • Java

    • Python

    • SQL

    • Answered by AI
    Add your answer
  • Q4. What is your strengths ?
    • Add your answer
  • Q5. How did you get this interview?
    • Add your answer
  • Q6. When was this interview?
    • Add your answer
  • Q7. How difficult was the interview?
    • Add your answer

Interview Preparation Tips

Topics to prepare for Myntra Customer Care Executive interview:
  • Your carrer goal
Interview preparation tips for other job seekers - We have enable a hybrid work model,which provides mobility support to employees coming to the office Asa well as flexi work options to these who want to work from home.

Customer Service Executive Interview Questions & Answers

Wheelseye Technology user image Kuldeep Tiwari

posted on 19 Sep 2024

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Aug 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced customer service executive with a passion for helping customers and resolving issues efficiently.

    • Over 5 years of experience in customer service roles

    • Strong communication and problem-solving skills

    • Ability to handle difficult customers with patience and empathy

    • Proficient in using CRM software and resolving technical issues

    • Received multiple awards for outstanding customer satisfaction ratings

    • Answered by AI
    Add your answer
  • Q2. Why you want to join as a customer service executive after perusing mca
  • Ans. 

    I want to utilize my technical skills gained from MCA to provide excellent customer service and enhance my communication abilities.

    • I have a strong technical background from my MCA degree which will help me troubleshoot customer issues effectively.

    • I enjoy interacting with people and solving problems, which are key aspects of a customer service role.

    • I believe that working as a customer service executive will help me impr...

    • Answered by AI
    Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. Same qutsions were repeated
    • Add your answer
  • Q2. Tell about your work experience
  • Ans. 

    I have over 5 years of experience in customer service roles, including handling inquiries, resolving issues, and providing excellent support.

    • Managed a team of customer service representatives to ensure timely and effective resolution of customer inquiries

    • Implemented new customer service strategies to improve overall customer satisfaction

    • Utilized CRM software to track customer interactions and provide personalized suppo...

    • Answered by AI
    Add your answer

Customer Service Associate Interview Questions & Answers

Paisabazaar.com user image Anonymous

posted on 9 May 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Apr 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

Some basic Maths questions and Logical reasoning sets

Round 2 - One-on-one 

(1 Question)

  • Q1. About yourself, Skills and How you are seeing yourself in next 5 year
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. About yourself, bit friendly questioning and skills assessment question
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident in your interview, do not get nervous after seeing the huge crowd present in the building.

Customer Care Executive Interview Questions & Answers

Blinkit user image Mohit Verma

posted on 14 Jun 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
No response
Round 1 - One-on-one 

(2 Questions)

  • Q1. Speak 20 sentences about your hometown specialities.
    • Add your answer
  • Q2. Why do you want to join blinkit.
    • Add your answer

Customer Support Executive Interview Questions & Answers

Uber user image Anonymous

posted on 19 Apr 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about your self
    • Add your answer

Customer Service Executive Interview Questions & Answers

Nykaa user image Anonymous

posted on 24 Jun 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jun 2023. There were 3 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Reading how feel like followers
    • Add your answer
  • Q2. Eating how we are working system
    • Add your answer
Round 2 - Case Study 

What do you expectation your salary

Round 3 - Interview 

(2 Questions)

  • Q1. How feel like of this interview
    • Add your answer
  • Q2. What is your expectation
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It's cool or amazing experience

Customer Relationship Manager Interview Questions & Answers

Udaan user image Saurabh Singh

posted on 14 Jan 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Dec 2023. There were 2 interview rounds.

Round 1 - Group Discussion 

Business related questions

Round 2 - HR 

(1 Question)

  • Q1. Parsal inquiry and last company activity
    • Add your answer
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Google Operations Center Customer Support Associate Salary
based on 12 salaries
₹3.8 L/yr - ₹5.3 L/yr
55% more than the average Customer Support Associate Salary in India
View more details

Google Operations Center Customer Support Associate Reviews and Ratings

based on 2 reviews

2.3/5

Rating in categories

1.7

Skill development

2.3

Work-Life balance

2.3

Salary & Benefits

2.3

Job Security

1.7

Company culture

1.7

Promotions/Appraisal

1.7

Work Satisfaction

Explore 2 Reviews and Ratings
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